Mostbet Casino - KYC authentication issue going on for a long time

Dear @anran233,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello，It's about $550.I received their email shortly after I filed a complaint, and they mentioned that due to some reasons, they have once again postponed my video, this time by ten days. I hope to keep this complaint open because I am unsure if they will delay it again. I believe I need your assistance and to contact the casino through you. This KYC process is taking too long and is extremely frustrating for users.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Dear all!

AskGamblers Team, thank you for the opportunity to come to a resolution of the complaint.

ANRAN233, thank you for tell us about the situation. We are always striving to improve our customers' experience and help you. We understand it's frustrating to find out that your account has been frozen. Our security team handles emails in the order they are received and always try to respond faster.
Unfortunately, your video call couldnt take place due to technical reasons. A new date for your call is scheduled for 12.01.2024. Please be ready to answer the call at the appointed time. During the call our specialists will tell you about further actions.

Best regards, Mostbet.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear ANRAN233!

We have received information that the video call took place at the scheduled time. Account verification of our security service is in progress. Account verification is carried out in all bookmaker's offices as a measure to ensure the security of our clients' accounts. Verification can take 60 days and in rare cases even longer. Our experts do their best to make a decision faster. Account verification is a multi-step process that takes time.
Once verification is complete, we will send you a notification to your email address.

We hope that the final decision will be positive and you will get back to the game!

Have a nice day!
Best regards, Mostbet.

Dear @anran233,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.