KYC authentication issue going on for a long time

Dear AskGamblers Team,

I am launching this official complaint against MostBet Casino regarding a severe and intentional withholding of my legitimate funds. The casino is actively refusing to pay out my balance, ignoring all internal communication channels, and hiding behind automated, meaningless excuses.

Here are the specific details of my account and the disputed transaction:

- Player ID: 267998888

- Registered Email: < email removed >

- Disputed Amount: 350 PLN

- Date of Withdrawal Request: July 3rd, 2026

Case Chronology & Misconduct:

1. On July 3rd, 2026, I requested a standard withdrawal of 350 PLN. My account was fully verified, and the funds were accumulated purely through raw, legitimate gameplay. No active bonuses or unfulfilled wagering requirements were attached to this money.

2. In mid-July, without any warning or justification, MostBet completely blocked my account access. They only unblocked it after I initiated massive public exposure regarding their shady tactics.

3. While the account access was restored, the core issue remains completely untouched: my 350 PLN withdrawal has been stuck in a "pending/processing" status for exactly 39 DAYS.

Total Failure of Communication:

I have exhausted every single standard and advanced communication method available. I have sent direct, detailed inquiries to five (5) different official MostBet support channels, including:

- [email protected]

- [email protected]

- [email protected]

- [email protected]

- [email protected]

Every single email has been completely ignored. There is absolute radio silence from their support team.

The only "contact" I receive is via the public Trustpilot forum, where their official representatives post automated, machine-translated lies stating that "the technical task is in progress" and asking for "patience." It does not take 39 days to fix a "technical issue" for a simple 350 PLN bank transfer. MostBet refuses to provide a specific payout date and flatly refuses to provide an official bank transfer receipt or valid transaction tracking numbers (such as ARN or RRN codes) to prove the funds ever left their system.

Pattern of Predatory Behavior:

I must emphasize that this is the third time MostBet has subjected my account to extreme payout delays and financial games. This is not a one-time technical glitch; it is a clear, systematic pattern of holding player funds hostage in hopes that the customer will give up. Let's call a spade a spade: keeping a player's money for nearly 40 days without explanation or documentation is open theft.

Requested Outcome:

I ask the AskGamblers team to intervene immediately, expose these predatory financial practices, and compel MostBet Casino to finalize this transaction. I demand either the immediate processing of my 350 PLN to my bank account or the immediate provision of an official, traceable bank receipt containing valid ARN/RRN tracking numbers.

I have fully documented this entire 39-day ordeal and am ready to upload all necessary evidence, including bank statements (proving zero funds received), screenshots of the unanswered emails, and the casino's copy-pasted public responses.

Thank you for your time, your mediation, and for protecting the integrity of the online gaming community.

Sincerely,

< full name removed >

Player ID: 267998888

Hello AskGamblers Team,

My Mostbet account is FROZEN since 31 July 2026.

Account Details:

Account ID: 281142080

Current Balance: 20,168 BDT

Problem:

It has been 11 days.

I have submitted ALL documents but account is still frozen:

- NID front and back

- NID PDF

- Selfie with NID

- NID and Birth Certificate together

- Nagad deposit screenshot

- Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 279549898), which has been frozen without a legitimate explanation since July 2nd.

I have fully complied with all verification procedures and provided all requested identity documents several weeks ago. Despite my continuous efforts to resolve this issue, Mostbet's support team has either completely ignored my emails or responded with generic, automated template messages. Furthermore, for days now, their live chat support has refused to provide any real information or updates, effectively leaving my messages unanswered and completely ignoring my inquiries.

Currently, I have a balance of 44,388 HUF remaining in my account. I urgently require access to my funds, and holding them for several weeks without valid reasoning or proper communication is completely unreasonable.

I am attaching all relevant screenshots and evidence to this complaint, including proof of my blocked account status and recent live chat interactions showing their refusal to respond or provide substantive assistance.

I kindly request your assistance in mediating this issue with Mostbet to expedite the verification process and unblock my account so I can access my funds.

Thank you very much for your time, support, and dedication to helping players.

Best regards,

<full name removed>

Registered Email: <removed>

Account ID: 279549898

On July 1, 2026, at 22:24, I made a deposit of 1000 PLN via the BLIK payment method to MostBet Casino. The payment was successfully processed by my bank (Official Receipt No. 1118670644), but the funds were never credited to my casino account.

For almost a month, support has been delaying the resolution using automated templates. They even admitted in chat that their payment gateway assigned identical P2P details (< full name removed >) to multiple users simultaneously. Furthermore, support refuses to provide an internal ticket ID.

I demand either an immediate credit of 1000 PLN to my account or a full refund.

Dear AskGamblers Team, I am lodging a complaint against Mostbet Casino. My account has been frozen for over 100 days with a 100,000 HUF balance. According to the rules, the maximum investigation time is 60 days, which Mostbet has violated. I submitted all requested verification documents immediately, but they are doing absolutely nothing. For 100 days, I have received the exact same copy-paste template response stating that my account is "under review". I request Mostbet to unfreeze my account and release my 100,000 HUF immediately. I can provide all screenshots of my documents and their replies

id275238504

< full name removed >

Dear AskGamblers Team,

I am filing this complaint against Mostbet due to the prolonged verification process, the unjustified restriction of my account, and the complete lack of customer support.

I have fully cooperated with the casino's verification procedure, provided all requested documents correctly and within the required timeframe to [email protected], and I have not violated any rules. Despite this, my account remains restricted. I have contacted their support team multiple times via live chat and sent several emails over the past weeks, but I have received absolutely no response or clear update regarding the status of my verification.

There is currently approximately 81,000 HUF available on my account balance, which I cannot access due to the ongoing restriction. This situation is causing unnecessary and completely unacceptable inconvenience.

I have attached all the necessary evidence, including screenshots of the restricted account, the balance, and the submitted documents/communications.

Account details:

Name: < username removed >

Mostbet ID: 279736054

Registered Email: < email address removed >

I kindly request the assistance of AskGamblers to have my case reviewed immediately, the verification process completed, and my access to the account and funds restored.

Thank you for your help and cooperation.

Hello,

My Mostbet Casino account ID 275733400, email <removed>, was frozen around 14.06.2026.

The balance on the account is exactly 340,287.51 CZK. I have provided all requested documents - ID, selfie with ID, proof of address, proof of payment method. Support confirmed they don't need anything else.

Since then, I have only received automatic replies that verification can take 60 days according to paragraph 4.1, and I should wait.

This is not a complex fraud case; I played normally, and I want my winnings to be verified and withdrawn. 60 days is the maximum time, not standard time.

I request immediate completion of verification and release of my funds in the amount of 340,287.51 CZK.

Thank you.

Hello. I made a deposit of 10000 pkr with payment method easypaisa auto on 17 july 2026- 10: 36 am [pakistan time]. All the time that passed, I mean that 80 hours, when I was asked the agent to resolve my issue, they just had one excuse: your complaint is already forwarded to financial team, but there has been no positive response. I asked them to give me some reference number for my complaint and they said we are not allowed to share reference number with customers. They are entertaining the merchants with players' funds for more than 3 days. The merchant name on easypaisa is [ nexterasphare pvt ltd]. I am attaching all my evidence. I shall be grateful for your help.

Regards.

< full name removed >

player i.d. [138787771]

ph# 00923149911358

email. < email removed >

payment transaction id. [ 52830243925]

payment order i.d [ 1784266533968531527]

Note. Attached PDF password is [7173]

I am submitting this complaint regarding two outstanding withdrawal transactions:

- 399 EGP

- 555 EGP

These withdrawals belong to the same period as my previous issue from mid-May 2026, during which a large number of my withdrawals failed to reach my wallet.

The main part of that dispute was previously resolved through AskGamblers, where Mostbet's Financial Department eventually returned 17,345 EGP after reviewing all submitted evidence.

However, these two withdrawals were not included in that previous complaint and therefore had to be reported separately.

Mostbet requested documentation again, and I fully complied by providing:

- Complete PDF account statements.

- A clear video proving that the withdrawals never reached my wallet.

Customer Support confirmed that all documents had been forwarded to the Financial Department. Since then, no additional documents have been requested.

Despite having a complete file, both requests remain "under review" without any final decision or explanation for the prolonged delay. Customer Support repeatedly provides the same generic response that the Financial Department is still reviewing the case.

I respectfully request that AskGamblers investigate these two remaining withdrawals as a continuation of the previously resolved issue and to ask Mostbet to issue a final decision without further unnecessary delay.

My mostbet player id is < sent to the casino >.

I have successfully transferred npr 21000 in mostbet agent wallet.But it has been 2 days still amount is not credited in my player id.Mostbet support is officially operating in bad faith. They have given me the exact same line—claiming the issue is 'before the finance department specialist'—multiple times over the past two days. It is a proven stall tactic.

They refuse to give a timeline, and they keep repeating the same script while holding my NPR 21,000. My eSewa Code is 1LDVOEO and Mostbet Ticket is SR7622944. I have officially stopped interacting with their deceitful live support.

I have send you necessary proof of payment with agent name and wallet id number.i hope you will sort out my problem soon.