Mark all as read

Settings

Notifications
Casino Complaints

INR 5000 Deposit Not Credited to Mostbet Account After 5 Days


1 year ago
Dear AskGamblers Team,

I am writing this complaint against Mostbet regarding a failed deposit of ₹5000, which I made on 12th July 2025 at 12:45 PM IST.

The UPI transaction was successful from my bank's side, and the money was deducted. However, even after 5 days, the amount has not been credited to my Mostbet account.

Here are the transaction details:

Mostbet Account ID: 101728067

UTR Number: 124516962658

Deposit Amount: ₹5000

UPI ID Used: narmad­adi­spo­sel­99@­ind­ianbk

Date & Time of Deposit: 12 July 2025, 12:45 PM IST

Remarks in Transaction: For Mostbet Add Money


I have sent multiple emails to their support addresses:

[email protected]

[email protected]


In response, I keep receiving the same automated message asking for deposit details — which I have already sent multiple times, including the payment screenshot.

Despite this, no real support or resolution has been offered. This delay and lack of response raise serious concerns about Mostbet’s handling of user funds.


---

🙏 Resolution Requested:

Immediate credit of ₹5000 to my Mostbet account

Written clarification for the delay

Assurance that future deposits will be processed on time
Disputed Casino Mostbet Casino
Amount ₹5000

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case

User name loyalty-level-2

Dear AskGamblers Team and Mostbet Support,


Thank you for your acknowledgment. However, I find Mostbet's reply — “we will wait for the AskGamblers team's response” — to be evasive and disappointing.


Let me reiterate the core facts of this dispute, with undeniable evidence already submitted:



📌 Verified Transaction Details:


User ID (Mostbet): 101728067




Date & Time of Payment: 12th July 2025, 12:45 PM


Amount: ₹5000


Sender UPI ID: 7284806459@upi (Union Bank of India)


Recipient UPI ID: narmad­adi­spo­sel­99@­ind­ianbk


UTR Number: 124516962658


Remarks: "For add money"




🧾 Proofs Already Submitted:


1. UPI App Screenshot (PAID & Successful)



2. Union Bank Official Transaction Receipt



3. Confirmation email from UPI/BHIM that the payment was delivered



4. Complaint record with Union Bank for chargeback



5. Email logs showing zero resolution from Mostbet support



❗ Key Questions Mostbet Has NOT Answered:


If the UPI transaction was successful and credited, where did the money go?


Why does your finance department say “no such deposit exists” despite complete proofs?


Why is there no reference number or denial proof from your side?


Why hasn’t the ₹5000 been refunded or credited to my account yet?




🧠 Let’s Be Clear:


I have followed every due process:


Submitted all verified documents


Cooperated with Mostbet’s Telegram & Email teams


Logged official complaint with Union Bank


Reached out to the recipient bank (Indian Bank) for UPI dispute



If Mostbet still refuses to resolve the issue, it’s no longer a payment delay — it becomes a financial malpractice.




🚨 Request to AskGamblers:


I kindly request AskGamblers to:


Push Mostbet for a final resolution


Verify the recipient UPI account’s link with Mostbet


Hold Mostbet accountable for keeping the user's money without providing service




Conclusion:

I am not asking for favors. I am demanding what’s rightfully mine.

Mostbet must either:


1. Credit ₹5000 to my account, or



2. Provide a legitimate written reason backed by evidence as to why the money has vanished.




Enough delays. Please take this matter seriously and resolve it transparently.


Sincerely,



🆔 Mostbet ID: 101728067

📅 Transaction Date: 12 July 2025

📂 Proofs: All uploaded to AskGamblers

User name
We had a verification of this case, we have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.
User name loyalty-level-2
Dear Mostbet Official,

Your repetitive copy-paste denial that "no such deposit exists" is not only disappointing — it’s deceptive, misleading, and exposes your system’s complete lack of integrity.

Let’s set the record straight once again, for all readers and your internal audit team (if any real team even exists):

✅ Reconfirmation of Facts (Backed by NPCI & BHIM):

Date of Deposit: 12 July 2025

Time: 12:45 PM

Amount: ₹5000

UTR/Transaction ID: 124516962658

Paid To UPI ID: narmad­adi­spo­sel­99@­ind­ianbk

Bank: Union Bank of India (verified)

Reference: "For add money to Mostbet"

📎 Proofs Attached via Email (Sent on 14th July, No Reply Yet):

✅ Bank Statement screenshot showing ₹5000 debit

✅ BHIM UPI confirmation mail from NPCI (dated 18 July 2025)

✅ Transaction success screenshot from Union Bank

✅ My Mostbet ID screenshot (User ID: 101728067)

🔍 BHIM-UPI/NPCI Statement:

> “Your transaction is successful and the amount has been credited to the beneficiary.”

NPCI themselves confirm success. So now the question is:

> ❓If my money didn’t go to Mostbet, where did it go?
❓If the beneficiary UPI ID is yours, how can you claim no deposit was made?

🛑 Is Mostbet Calling All Official Proofs Fake?

You ignore:

NPCI’s confirmation

Bank record

UPI receipt

My consistent follow-ups

Then what exactly would you accept as real?
Or are you simply trying to bury every claim under scripted denial, hoping customers give up?

📌 Reminder: Terms & Conditions Violation

Your own T&Cs mention that deposits made via official UPI IDs must reflect within a reasonable time.
Failing to reflect legitimate deposits, without technical proof or reversal ID, is a direct breach of consumer protection laws under the Information Technology Act, 2000 (India) and FEMA rules.

📣 Message to Trustpilot Readers:

> ⚠️ Mostbet is a textbook case of how betting platforms mislead users in India.
They’ll show you flashy bonus offers, take your money via UPI, then deny all responsibility once the transaction is done — even with official proof.

They don’t have real-time payment tracking. They don’t respond to emails.
And when they do, it’s to gaslight users and discredit valid evidence.

📣 Final Demand:

You still have 48 hours to manually verify the UPI transaction via your merchant backend and credit my ₹5000 — OR refund it to my bank.

Failing which:

🚨 Complaints will go to:

RBI Ombudsman

NPCI/BHIM Escalation

Cybercrime (Section 66-D: Online Cheating)

Union Bank Fraud Division

Google Indexing of Public Scam Reports

YouTube & Telegram Scam Alert Campaigns

📎 Hashtags & Keywords for Visibility:

#MostbetScam #UPIFraud #OnlineBettingFraud #BHIMNPCIProof #MostbetIndia #TrustpilotWarning #FakeBettingSite #MostbetCheat #DepositScam #CybercrimeAlert #MostbetFraud

You may delete comments, but you can’t delete facts.
You may ignore my email, but the NPCI screenshot speaks louder than your support team.

🔴 Every user reading this:
Avoid Mostbet. It's not just a scam — it's a trap.
Screenshot_20250720-210243.jpg IMG-20250720-WA0003.jpg Screenshot_20250719-114706.png Screenshot_20250712-191616.jpg

Mostbet Casino Complaint Stats

Resolved 153 / 159
Avg. Amount $1,456
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Mostbet Casino Complaints

See all complaints for this casino
Missing withdrawals 17345 EGP

Dear AskGamblers Complaint Team,

I am submitting this formal complaint against Mostbet regarding 8 withdrawals that were approved by the casino but were never received in my Etisalat Cash wallet.

Account ID: 276733388

Payment Method: Etisalat Cash (Egypt Mobile Wallet)

Total Missing Amount: 17,345 EGP

Missing Transactions:

SR7585031 – 4795 EGP

SR7583278 – 3535 EGP

SR7585028 – 3000 EGP

SR7581985 – 2000 EGP

SR7584172 – 1660 EGP

SR7583814 – 1240 EGP

SR7581981 – 670 EGP

SR7581982 – 445 EGP

Mostbet claims that these withdrawals were completed on their side. However, none of these amounts were ever received in my wallet.

I contacted Etisalat Cash multiple times, and they checked the transactions and confirmed that there are no incoming funds for these amounts.

Mostbet requested that I provide an official document from Etisalat Cash confirming that I did not receive the funds.

I contacted Etisalat Cash regarding this exact requested document, and they confirmed that this document/template does not exist in their system, is not issued by them, and cannot be generated from their side.

Etisalat Cash explained that their wallet system is fully digital and they only provide official system-generated PDF statements. Since there are no incoming transactions recorded for these amounts, they cannot issue a document confirming the absence of transactions that do not exist in their records.

I have already provided Mostbet with my official PDF wallet statements more than 15 times, as well as the official response from Etisalat Cash through their verified customer support channel confirming that the funds never entered my wallet.

I would also like to highlight that I have been following up with Mostbet’s Egypt support email for more than one month as they instructed me to do, but I have received no response from that department.

The only channel where I receive replies is Telegram support, and their response remains the same every time: requesting the same unavailable document from Etisalat Cash.

Despite all the provided evidence, Mostbet has not provided a real investigation result or a valid explanation, and they continue delaying the resolution by requesting a document that Etisalat Cash confirmed does not exist.

I would also like to mention the personal impact of this unresolved issue.

Because my withdrawals were approved and I expected my funds to be available, I made financial commitments relying on receiving these funds. Unfortunately, due to the long delay and the fact that the money never arrived, I was unable to fulfill these obligations, which caused me significant financial pressure and personal stress.

I request AskGamblers’ assistance in reviewing this case and requesting a fair resolution from Mostbet.

I request that Mostbet provide either a valid and verifiable proof that the funds were successfully delivered to my wallet, or a proper investigation and resolution for the missing amount of 17,345 EGP.

Thank you for your assistance.

Kind regards,

<full name removed>

Status solved Resolved
ج.م.‏17,345