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Mostbet Casino - I am facing withdrawal problem with Mostbet

REJECTED

Complaint Info

Disputed casino

Mostbet Casino
Emailchangerequest Baden-Württemberg
Posted on December 21, 2024

Good day,

I made a decent win, but all withdrawal requests are being rejected.

Normally, they would pay out, but this time, for some reason, they are not.

I have contacted the casino multiple times, but I am not receiving any response.

I want to withdraw my money but my withdrawal is getting canceled/rejected,

I don't know why,

I want to update my document number in my profile section,

I've attached my documents and screenshot,

Please publish my complaint so Mostbet can solve my withdrawal problem.

Thank you

Emailchangerequest Baden-Württemberg
Posted on December 21, 2024

Dear Askgamblers Team,

please update the dispute amount : 48037 €

Emailchangerequest Baden-Württemberg
Posted on December 21, 2024

Dear Mostbet Casino,
please update on my complaint,
I'm attached the screenshot of my profile so you can find my gaming id ,

thank you

Posted on December 23, 2024

Hello, Dear Emailchangerequest!

Thank you for reporting the situation. You will need to go through the KYC verification process to withdraw your funds. You have already submitted the documents, if we need any additional information, our specialists will contact you via contact email. The verification will take some time, please wait. We'll get back to you when we have an update.

Have a nice day!
Best regards, Mostbet.

Emailchangerequest Baden-Württemberg
Posted on December 23, 2024

Dear Mostbet Casino,

please change my new email and new mobile number,

I'm already contacted by new email for update my new email and mobile number,

please help me,

kindly first change my new email and new mobile number,

thank you

AskGamblers
Posted on December 26, 2024

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on December 27, 2024

Hello, Dear Emailchangerequest and Askgamblers Team!

At the moment the KYC procedure is ongoing, the player is in dialog with the security department, additional documents have been requested from the player via email.
Dear Emailchangerequest, your request to change your personal information in your account has been accepted and is in process.

Have a nice day!
Best regards, Mostbet.

Emailchangerequest Baden-Württemberg
Posted on December 27, 2024

Dear Mostbet Casino,

first please change my new email and new mobile number in my account,

please change my new email as soon as possible in my account,

I'm many times send my documents for email change to your security department,


also attached my screenshot and documents,

please change my new email and new mobile number,


thanks for understanding 🙂

AskGamblers
Posted on January 3, 2025

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 5, 2025

Hello, Dear Emailchangerequest and Askgamblers Team!

We have received the information and are pleased to announce that the player has completed the KYC verification process and successfully withdrew funds. Please confirm that the problem has been resolved.

Have a nice day!
Best regards, Mostbet.

Emailchangerequest Baden-Württemberg
Posted on January 5, 2025

I'm not withdraw 😭,

i don't have access to my registered email since 16 day's ,

I'm request for email change request since 16 day's,

my problem is not solved 😡😡,

my only problem is email change,

please change my new email,

Mostbet Casino is froud,

I'm not able to login since 16 day's ,

how can I withdraw money,

i don't have access to my registered email since 16 day's,

what going on ,

who withdrawal my money 😭,

dear Askgamblers team please help me, mostbet Casino done froud with me