Frozen account and delayed video verification withdrawal blocked

Dear AskGambler Support,

I am submitting a complaint against Mostbet regarding my withdrawals totaling 27,500 PKR, which are showing as “PAYMENT SUCCESSFULLY MADE”, but I have not received the money in my Easypaisa account.

Gaming ID: 281028134

The disputed transactions are:

- 10,500 PKR — 27 July 2026, 19:14:43

- 6,000 PKR — 27 July 2026, 19:26:10

- 2,000 PKR — 27 July 2026, 19:30:01

- 5,000 PKR — 27 July 2026, 19:30:40

- 4,000 PKR — 29 July 2026, 07:53:39

Total: 27,500 PKR

All five withdrawals are marked as successfully paid in my Mostbet account, but the funds have not been credited to my Easypaisa account.

I have been contacting the Mostbet support team for the last 10 days, but they have not provided any proper response or solution.

I am attaching screenshots of all the withdrawal transactions as evidence. I am also attaching my bank/Easypaisa statement, which confirms that these amounts were not received.

The attached statement is password-protected. Statement password: 4031

I request AskGambler to urgently investigate this matter and contact Mostbet. Please ask Mostbet to provide valid payment/transaction references or proof that these payments were actually sent to my Easypaisa account.

Please help me recover my 27,500 PKR and resolve this issue as soon as possible.

Thank you.

Regards,

Gaming ID: 281028134

They blocked my account, which had a balance of about 600 USDT.

They requested a list of photos, which I provided in full. After that, they scheduled a video verification, which I successfully completed. They told me to wait for a response within two weeks.

No response followed. In the chat, they told me to wait two months. That time has already passed, and they are not responding to my emails.

Hello AskGamblers Team,

My Mostbet account is FROZEN since 17 August 2026.

Account Details:

• Account ID: 281973935
• Current Balance: 56615BDT

Problem:

It has been 21 days. I have submitted ALL documents but account is still frozen:

• NID front and back
• NID PDF
• Selfie with NID
• NID and Birth TIN certificate together
• Nagad deposit screenshot
• Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Dear AskGamblers Complaint Team,

I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.

On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.

I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.

I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:

Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."

Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.

Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.

My Demand:

This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.

I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.

Sincerely

Dear AskGamblers Team,

I am launching this official complaint against MostBet Casino regarding a severe and intentional withholding of my legitimate funds. The casino is actively refusing to pay out my balance, ignoring all internal communication channels, and hiding behind automated, meaningless excuses.

Here are the specific details of my account and the disputed transaction:

- Player ID: 267998888

- Registered Email: < email removed >

- Disputed Amount: 350 PLN

- Date of Withdrawal Request: July 3rd, 2026

Case Chronology & Misconduct:

1. On July 3rd, 2026, I requested a standard withdrawal of 350 PLN. My account was fully verified, and the funds were accumulated purely through raw, legitimate gameplay. No active bonuses or unfulfilled wagering requirements were attached to this money.

2. In mid-July, without any warning or justification, MostBet completely blocked my account access. They only unblocked it after I initiated massive public exposure regarding their shady tactics.

3. While the account access was restored, the core issue remains completely untouched: my 350 PLN withdrawal has been stuck in a "pending/processing" status for exactly 39 DAYS.

Total Failure of Communication:

I have exhausted every single standard and advanced communication method available. I have sent direct, detailed inquiries to five (5) different official MostBet support channels, including:

- [email protected]

- [email protected]

- [email protected]

- [email protected]

- [email protected]

Every single email has been completely ignored. There is absolute radio silence from their support team.

The only "contact" I receive is via the public Trustpilot forum, where their official representatives post automated, machine-translated lies stating that "the technical task is in progress" and asking for "patience." It does not take 39 days to fix a "technical issue" for a simple 350 PLN bank transfer. MostBet refuses to provide a specific payout date and flatly refuses to provide an official bank transfer receipt or valid transaction tracking numbers (such as ARN or RRN codes) to prove the funds ever left their system.

Pattern of Predatory Behavior:

I must emphasize that this is the third time MostBet has subjected my account to extreme payout delays and financial games. This is not a one-time technical glitch; it is a clear, systematic pattern of holding player funds hostage in hopes that the customer will give up. Let's call a spade a spade: keeping a player's money for nearly 40 days without explanation or documentation is open theft.

Requested Outcome:

I ask the AskGamblers team to intervene immediately, expose these predatory financial practices, and compel MostBet Casino to finalize this transaction. I demand either the immediate processing of my 350 PLN to my bank account or the immediate provision of an official, traceable bank receipt containing valid ARN/RRN tracking numbers.

I have fully documented this entire 39-day ordeal and am ready to upload all necessary evidence, including bank statements (proving zero funds received), screenshots of the unanswered emails, and the casino's copy-pasted public responses.

Thank you for your time, your mediation, and for protecting the integrity of the online gaming community.

Sincerely,

< full name removed >

Player ID: 267998888

Hello AskGamblers Team,

My Mostbet account is FROZEN since 31 July 2026.

Account Details:

Account ID: 281142080

Current Balance: 20,168 BDT

Problem:

It has been 11 days.

I have submitted ALL documents but account is still frozen:

- NID front and back

- NID PDF

- Selfie with NID

- NID and Birth Certificate together

- Nagad deposit screenshot

- Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 279549898), which has been frozen without a legitimate explanation since July 2nd.

I have fully complied with all verification procedures and provided all requested identity documents several weeks ago. Despite my continuous efforts to resolve this issue, Mostbet's support team has either completely ignored my emails or responded with generic, automated template messages. Furthermore, for days now, their live chat support has refused to provide any real information or updates, effectively leaving my messages unanswered and completely ignoring my inquiries.

Currently, I have a balance of 44,388 HUF remaining in my account. I urgently require access to my funds, and holding them for several weeks without valid reasoning or proper communication is completely unreasonable.

I am attaching all relevant screenshots and evidence to this complaint, including proof of my blocked account status and recent live chat interactions showing their refusal to respond or provide substantive assistance.

I kindly request your assistance in mediating this issue with Mostbet to expedite the verification process and unblock my account so I can access my funds.

Thank you very much for your time, support, and dedication to helping players.

Best regards,

<full name removed>

Registered Email: <removed>

Account ID: 279549898

On July 1, 2026, at 22:24, I made a deposit of 1000 PLN via the BLIK payment method to MostBet Casino. The payment was successfully processed by my bank (Official Receipt No. 1118670644), but the funds were never credited to my casino account.

For almost a month, support has been delaying the resolution using automated templates. They even admitted in chat that their payment gateway assigned identical P2P details (< full name removed >) to multiple users simultaneously. Furthermore, support refuses to provide an internal ticket ID.

I demand either an immediate credit of 1000 PLN to my account or a full refund.