My Gaming ID: 132270303
I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.
I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.
What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.
This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.
If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.
Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.
The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.
I am therefore asking Mostbet publicly:
- Where exactly is my PKR 9,000?
- Did your payment provider receive the transaction or not?
- What is the payment-provider/transaction investigation reference for my case?
- What is the exact maximum timeframe for resolving it?
- Will you credit my gaming account or return my PKR 9,000?
Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.
I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.
If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.
I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.
I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.
I will update this review publicly if and when Mostbet actually resolves the matter.
