Declined payment from Mostbet

Hello team,

I have a problem that I withdrew +/- PLN 600 a long time ago, and the transaction is still "waiting for processing" .

I've never encountered anything like this before; that's why I'm writing.

I also really need the resources.

Contacting support is useless; every time the same, useless answer, so I came here.

Have a nice day.

Dear AskGamblers Team,

I am filing an official complaint against Mostbet Casino regarding a missing withdrawal of 750 PLN requested by player < account id sent to the casino >

The casino's system claims that a payout of 700 PLN was processed on 17.06.2026 at 11:55. However, this money never arrived at my bank account, and the casino arbitrarily altered the initial transaction amount from 750 PLN to 700 PLN without my consent.

I have already provided the casino's support with an official, digitally signed banking certificate (PDF) from my bank, PKO Bank Polski, generated in accordance with Article 7 of the Polish Banking Act. This official accounting document clearly proves that NO deposit or transfer of 700 PLN or 750 PLN was received on 17.06.2026, or any date after.

The transaction was clearly rejected or frozen by their payment gateway. The casino's live chat support completely ignores the official banking evidence and refuses to escalate the case to a senior financial officer.

I request Mostbet Casino to trace this transaction using the Acquirer Reference Number (ARN) or immediately return the full amount of 750 PLN to my player balance.

Best regards,

< name and account id removed >

Dear AskGamblers Complaint Team,

I am submitting this formal complaint against Mostbet regarding 8 withdrawals that were approved by the casino but were never received in my Etisalat Cash wallet.

Account ID: 276733388

Payment Method: Etisalat Cash (Egypt Mobile Wallet)

Total Missing Amount: 17,345 EGP

Missing Transactions:

SR7585031 – 4795 EGP

SR7583278 – 3535 EGP

SR7585028 – 3000 EGP

SR7581985 – 2000 EGP

SR7584172 – 1660 EGP

SR7583814 – 1240 EGP

SR7581981 – 670 EGP

SR7581982 – 445 EGP

Mostbet claims that these withdrawals were completed on their side. However, none of these amounts were ever received in my wallet.

I contacted Etisalat Cash multiple times, and they checked the transactions and confirmed that there are no incoming funds for these amounts.

Mostbet requested that I provide an official document from Etisalat Cash confirming that I did not receive the funds.

I contacted Etisalat Cash regarding this exact requested document, and they confirmed that this document/template does not exist in their system, is not issued by them, and cannot be generated from their side.

Etisalat Cash explained that their wallet system is fully digital and they only provide official system-generated PDF statements. Since there are no incoming transactions recorded for these amounts, they cannot issue a document confirming the absence of transactions that do not exist in their records.

I have already provided Mostbet with my official PDF wallet statements more than 15 times, as well as the official response from Etisalat Cash through their verified customer support channel confirming that the funds never entered my wallet.

I would also like to highlight that I have been following up with Mostbet’s Egypt support email for more than one month as they instructed me to do, but I have received no response from that department.

The only channel where I receive replies is Telegram support, and their response remains the same every time: requesting the same unavailable document from Etisalat Cash.

Despite all the provided evidence, Mostbet has not provided a real investigation result or a valid explanation, and they continue delaying the resolution by requesting a document that Etisalat Cash confirmed does not exist.

I would also like to mention the personal impact of this unresolved issue.

Because my withdrawals were approved and I expected my funds to be available, I made financial commitments relying on receiving these funds. Unfortunately, due to the long delay and the fact that the money never arrived, I was unable to fulfill these obligations, which caused me significant financial pressure and personal stress.

I request AskGamblers’ assistance in reviewing this case and requesting a fair resolution from Mostbet.

I request that Mostbet provide either a valid and verifiable proof that the funds were successfully delivered to my wallet, or a proper investigation and resolution for the missing amount of 17,345 EGP.

Thank you for your assistance.

Kind regards,

<full name removed>

Hello AskGamblers Complaint Team,

I need help with withdrawal 50,000 PLN from Mostbet casino.

Timeline:

1. 06.04.2024 - KYC fully approved in Mostbet. I have screenshot "KYC Approved".

2. Now - I requested withdrawal 50,000 PLN. Mostbet blocked it and demanded new KYC.

3. Mostbet admitted in email 02:34 they use "selective KYC" - they ask for verification only for large withdrawals. This is against their Terms.

Evidence attached:

1. KYC_Approved_6.04.2024.png - proof KYC was accepted 2 months ago

2. Bank_statement_600EUR.png - proof I deposited 600€

3. Balance_1300EUR.png - proof my account balance was 1300€

4. Mostbet_email_02_34.png - proof they use "selective KYC"

I already contacted AskGamblers support ticket #279222 but support team closed it. They said I must submit complaint through this form.

Request: Please force Mostbet to pay 50,000 PLN immediately. KYC was approved 6.04.2024 and must be valid for all withdrawals.

Thank you,

< personal information removed >

I am a MOSTBET.pl member with gaming account ID < sent to the casino >.

My account was frozen approximately 3.5 months ago. I first contacted customer support on 16 March 2026 and was asked to provide verification documents. I submitted all requested documents promptly.

Later, I was informed that I needed to attend a Zoom video verification meeting, which I completed successfully. After the meeting, I was told that the review process would take a maximum of 60 days.

However, it has now been approximately 95–100 days, and I have not received any meaningful update or resolution. Every time I contact support, I receive the same automated response.

Financial impact

I deposited around 600 USD, and my account balance at the time of freezing was approximately 4,200 PLN (around 1,250 USD).

I respectfully request that MOSTBET.pl provide a clear explanation of my account status and resolve this matter as soon as possible.

Hello, my name is Wasiq Fawad.

I joined mostbet about 3 weeks ago. I played a little bit with the casino games (Aviator etc). After some time i decided to withdraw my funds in my account, but it asked me to completed my profile. After i did that, i was successfully able to make a withdrawal request at 15:36. 3rd June, 2026. But i didn't receive the funds in my Jazzcash account. After contacting mostbet support, they asked me to wait for 72 hours as sometimes the payment can get stuck in the system; so i did wait. But after sometime it was showing that the withdrawal was completed so i checked my account and still nothing was credited. After 3 days i contacting them and they asked all the necessary detail like Account no, Mostbet ID no, bank statement etc. Even after i sent them all these a request was created which was closed after 2 days as i looked my old request through their telegram bot. So i contacted them again. This time they asked me to provide a mail response from the bank clarifying that no amount of PKR 2151 is in the system nor was credited to your account. I find it weird because how could I contact my digital wallet about this? But I did after 1 day their reply came and they clarified it that I didn't receive any payment like that. I again lodged a complaint and sent them all the proof example: Bank statement, Mail response, Screenshots of payment etc. Mostbet support filed the complaint but later just like the previous ones it was closed. I was furious so I complaint again and again with all this proof and each time they said that your complaint is forwarded to finance department, they will soon fix your issue don't worry. Later I even called my wallet helpline number and asked them if there is any amount of 2151 PKR deposited in my account. The operator said no, if there was it would show on the screen sir.

Kindly I'm asking Mostbet to withdraw my funds as soon as possible. It been almost 10 days now and I've lodged more then 6 complaint for a mere amount of 2151 PKR. Please solve my issue ASAP.

I've attached all the relevant proof and information regarding this issue. I've also added a fresh bank statement till today to show that I still haven't received any amount of PKR 2151.

Mostbet ID: < sent to the casino >

Withdrawal Amount: PKR 2151

Date/time: 3rd June, 2026 at 15:36 (3:36 PM)

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.