Complaint #318 Mostbet Casino

Account Frozen gaming id 196236303

By rajesh0307

1 year ago

Dear AskGamblers Complaint Service,

I am writing to formally submit a complaint against Mostbet Casino regarding the unjustified freezing of my account and their failure to release my funds. My Mostbet gaming ID is 196236303.

My account was abruptly frozen on June 29, 2025. At the time of this action, my account held a significant balance of approximately INR 351,000. Following the freeze, Mostbet requested that I submit documents for identity verification (KYC).

I diligently complied with their request and submitted the required documents. However, Mostbet inexplicably rejected my submitted documents on more than five separate occasions. Each rejection was met with insufficient guidance on what specific issues needed addressing, making the verification process unnecessarily arduous and frustrating. After persistent attempts on my part, my documents were finally accepted on July 3, 2025, or the date they finally confirmed acceptance].

Subsequent to the acceptance of my documents, Mostbet informed me that a video call would be scheduled for further verification. I was informed the video call would take place on July 3, 2025]. I ensured my availability for this call as instructed. However, Mostbet failed to initiate or conduct the scheduled video call, leaving me in an unresolved state of verification.

Despite my full cooperation throughout this protracted process, and Mostbet's own acceptance of my documents, my account remains frozen. This prevents me from accessing my substantial balance of approximately INR 351,000. This situation is entirely unacceptable, as I have fulfilled all requested procedures.

My desired resolution is the immediate unfreezing of my Mostbet account (User ID: 196236303) and the full release of my funds, totaling approximately INR 351,000, so that I may initiate a withdrawal without further unwarranted delays or obstacles.

I have compiled comprehensive supporting documentation, which I will attach with this complaint. This includes:

* Screenshots demonstrating the frozen status of my account.

* Chat logs and email correspondence with Mostbet support detailing my numerous attempts to submit KYC documents, including evidence of their multiple rejections and eventual acceptance.

* Evidence of the scheduled video call that Mostbet failed to conduct.

* Screenshots of my account balance clearly showing the INR 351,000 prior to the account freeze.

I trust that AskGamblers will thoroughly investigate this matter and assist in mediating a fair and prompt resolution.

Thank you for your time and assistance.

Sincerely,

Gaming ID: 196236303

Disputed Casino Mostbet Casino

Reason Verification issues

Amount ₹351000

Discussion

rajesh0307

1 year ago

I have not shared it with anybody nd how can be so sure that I have shared it with someone's you cheated me mostbet I want my money back you have withdrawn my money to your account without the OTP verification of mobile I have shared the bank statement to askgamblers already let me know if I have received the money and you have approved the withdrawal fter freezing my account nd you have not sent the code for password change for that to I have shared the proof askgamblers you're not helping me please make them py my money back.

Mostbet Casino

• Representative

1 year ago

Dear AskGamblers Team,

The special unit has informed us that no additional evidence is available for this incident. The hacking has not been confirmed.

In accordance with clause 2.11 of our website rules:

The Client confirms/agrees that all actions performed in myAlpari are performed by him/her independently. The Customer is not entitled to give access to the Personal Area to third parties and is responsible for keeping the Authorization data secret from third parties. If actions in the Client's Personal Area are performed by third parties, the Client shall be solely responsible for such actions of third parties.

Best regards, Mostbet.

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

rajesh0307

1 year ago

My problem not solved and I haven't received 250k I have shared everything already included my bank statement please ask them askgamblers you're not asking them questions.

Mostbet Casino Complaint Stats

Resolved 174 / 180

Avg. Amount $1,439

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Mostbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 117 out of 122 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Mostbet Casino Complaints

See all complaints for this casino

Rejected withdrawals

Complaint title: Mostbet – Missing 580,000 HUF After Two Rejected Withdrawals

I am submitting a complaint against Mostbet regarding two rejected withdrawal requests of 290,000 HUF each, totaling 580,000 HUF.

Both withdrawals were rejected on October 8, 2026, at 12:49:26 and 12:50:23.

The amounts were deducted from my gaming balance but were never credited back to my gaming account or received in my bank account.

Mostbet support repeatedly claims that both amounts were returned to my gaming account on October 10, 2026.

However, I have not received the funds, and the support team refuses to provide account balance records confirming the refunds.

I have contacted support multiple times, submitted the requested verification documents, and sent emails, but the issue remains unresolved.

I have screenshots of the rejected withdrawals and correspondence with Mostbet support.

I kindly request assistance in investigating the missing 580,000 HUF and obtaining either the funds or verifiable account records showing exactly what happened to the money.

Thank you for your assistance.

63h left

Ft580,000

Withdrawal automatically rejected without reason ID 276729008

I have been trying to withdraw my funds since Saturday, but all my withdrawal requests are automatically rejected without any valid reason.

I am using my usual payment method.

Support on Telegram and chat keeps giving automated replies like 'Verification takes time' and refuses to give any concrete explanation or unlock my account.

My Account ID is [Votre ID]. I request Mostbet to process my withdrawals or resolve this immediately

93h left

$20,000

Missing eSewa Deposit for Player ID 168086881

I submitted a deposit via eSewa to my Mostbet account on October 8, 2026. The funds were fully deducted from my digital wallet, and I provided the correct Transaction ID (1SZRGC0) on the Mostbet deposit dashboard. However, I accidentally left the eSewa "Remarks" section blank, which stopped the automated system from matching my funds.
I have repeatedly provided the transaction screenshot to live support and email support over the last 5 days, but I am being ignored. The corporate team replied to my public Trustpilot review yesterday promising an escalation, but my account balance remains stuck at 0.04. The funds are legally cleared in Mostbet's local merchant wallet. I request a manual credit to my account immediately.

Resolved

नेरू20,000

Mostbet account frozen with 11524PLN balance

My Mostbet account has been frozen and I currently have a balance of 11,524.22 PLN, which I am unable to access or withdraw.

Mostbet requested additional documents and information from me as part of their verification process. I fully cooperated and provided all documents and transaction information requested by Mostbet.

After receiving the requested information, Mostbet informed me that their administration would make a decision regarding my account without a video conference and that I would be notified about the result.

I then contacted Mostbet again and specifically asked whether everything required from my side had already been completed and whether I now only needed to wait for their decision. Mostbet confirmed that this was correct.

Therefore, there are currently no outstanding documents or actions requested from me. Despite this, my account remains frozen, I cannot access or withdraw my 11,524.22 PLN balance, and I have not received a final decision or a clear timeframe for resolving the matter.

I have cooperated fully with every request made by Mostbet and I am prepared to provide AskGamblers with screenshots of my account balance, emails and correspondence with Mostbet, as well as evidence showing that I supplied the requested information.

I kindly ask AskGamblers to assist me in resolving this matter and obtaining a final decision from Mostbet and access to my funds.

Thank you for your assistance.

Id 210128133

Resolved

zł11,524

Deposit not Credited in gaming Account

Subject: Formal Complaint Against Mostbet – PKR 14,700 Deposit Not Credited (Gaming ID: 50013383)

Dear AskGamblers Complaints Team,

I am filing a formal complaint against Mostbet regarding a deposit of PKR 14,700 made through Easypaisa on October 9, 2026. Unfortunately, the amount has not been credited to my Mostbet gaming account.

My transaction details are as follows:

Casino: Mostbet
Gaming ID: 50013383
Deposit Amount: PKR 14,700
Payment Method: Easypaisa
Transaction ID: 57105003908
Transaction Date: October 9, 2026
Issue: Deposit not credited to my gaming account

I have contacted Mostbet customer support and submitted multiple complaints, but my issue remains unresolved.

Supporting Document Attached: I am attaching my password-protected Easypaisa PDF e-statement as evidence of the transaction instead of a separate payment receipt.

PDF E-Statement Password: 4359

I have included the password above to help the complaints team access the attached statement and verify the transaction.

I respectfully request that AskGamblers investigate this matter and contact Mostbet to help resolve the issue. I request that Mostbet either credit the full amount of PKR 14,700 to my gaming account (ID: 50013383) or refund the amount to my original payment method.

Despite my repeated attempts to resolve this issue directly with Mostbet, I have not received a satisfactory solution. I would appreciate your assistance in resolving this matter fairly and as soon as possible.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Mostbet Player

Gaming ID: 50013383

Resolved

₨14,700

Account 148662155 44280 winnings not paid

To: AskGamblers Complaints Team

Subject: Account 148662155 - Win 44,280 Rs PAID OUT But Not Credited - Acc No. 1790083649340001

Respected Mostbet Support Team / AskGamblers Team,

My win amount has not been credited.

Account ID: 148662155
Account Name: < username removed >
Current Balance: 1.04 Rs

Accumulator No: 1790083649340001

Date: 22 September 18:27
Bet Amount: 3000 Rs
Odds: +1376
Winnings: 44,280 Rs
Status: WINNINGS and PAID OUT

My bet slip shows PAID OUT 44,280 Rs and all 4 events are WIN, but my wallet shows only 1.04 Rs.

I am attaching 3 screenshots as proof:

Betting history: WINNINGS 44,280 Rs
Betting slip PAID OUT 44,280 Rs
My account ID 148662155, with balance 1.04 Rs

Your agent is harassing me since 22 September till today and has not solved my issue.

Please check urgently and credit my 44,280 Rs.

Regards,

< username removed >

ID: 148662155

Resolved

₨44,280

Withdrawal money issue

Hello AskGamblers Team,

I would like to submit a complaint regarding a delayed withdrawal from Mostbet.

On October 1, 2026, I requested a withdrawal of 70,000 Turkish Lira (TRY) from my Mostbet account via bank transfer.

As of today, the money has still not arrived in my bank account. I have been waiting for the withdrawal to be completed, but I have not received a clear explanation or a specific payment date from Mostbet.

I kindly ask the AskGamblers team to contact Mostbet and help me resolve this issue. I would like Mostbet to provide a clear explanation for the delay and process my 70,000 TRY withdrawal to my bank account as soon as possible.

I can provide screenshots and other evidence regarding the withdrawal. Please note that the attached screenshots are in Turkish because my Mostbet account and customer-service communication are in Turkish.

Thank you for your assistance.

Resolved

TL70,000

Remaining withdrawal still unpaid after 4 business days

As advised by your team, I waited for the full 4-business-day period after providing Mostbet with the new bank details. That period has now expired, but the remaining 75,000 is still not credited to my bank account.

To clarify the situation:

* My original withdrawal was for 150,000.

* Mostbet credited only 75,000.

* The remaining 75,000 has still not been received.

* Mostbet subsequently requested alternative bank details, which I provided.

* I was then informed that I needed to wait for a new processing period of up to 4 business days.

* I have now waited for that period as instructed, but the remaining amount is still unpaid.

* Mostbet’s latest responses continue to state that the payment is being processed by their financial/payment provider, without providing a completed payment or a definite completion date.

I have followed the instructions given by both Mostbet and AskGamblers and have given the operator the additional time requested. Unfortunately, the issue remains unresolved.

I respectfully ask you to assist me in obtaining the outstanding 75,000 from Mostbet.

I can provide the latest correspondence with Mostbet, proof of the new bank details being provided, and evidence showing that the remaining 75,000 has not been credited.

Thank you for your time and assistance. I would sincerely appreciate it if you could review the case again now that the requested waiting period has expired.

Kind regards,

Zulqarnain

Resolved

$860

PKR 9000 taken through EASYPaisa

My Gaming ID: 132270303

I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.

I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.

What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.

This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.

If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.

Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.

The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.

I am therefore asking Mostbet publicly:

Where exactly is my PKR 9,000?
Did your payment provider receive the transaction or not?
What is the payment-provider/transaction investigation reference for my case?
What is the exact maximum timeframe for resolving it?
Will you credit my gaming account or return my PKR 9,000?

Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.

I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.

If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.

I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.

I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.

I will update this review publicly if and when Mostbet actually resolves the matter.

Resolved

₨9,000

Unjustified Account Freeze and Delayed Verification

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 275907288), which was frozen immediately after I submitted a withdrawal request for my balance of 8,500 BDT.

Following their request for account verification, I provided all the required identification documents via email on September 25, 2026. However, I have not received any response or update regarding the status of my verification since then. Furthermore, when I contact Mostbet's customer service, they fail to provide any specific information or clear updates regarding my issue.

Holding my funds of 8,500 BDT and keeping my account frozen without clear communication or timely processing of standard verification documents is completely unreasonable.

Attachments / Evidence:

Screenshot showing blocked/frozen account status on Mostbet.
Screenshot of the verification email sent on September 25, 2026

I kindly request your assistance in mediating this matter with Mostbet to expedite my identity verification, unfreeze my account, and release my remaining balance.

Thank you very much for your time and assistance.

Best regards,

< full name removed >

Registered Email: < email removed >

Account ID: 275907288

Resolved

৳8,500