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49800 PKR withdrawal not received fake slip provided again


1 year ago
It has happened again. One of my issues was resolved 10 days ago, and here we are again with the same fake screenshot problem. Mostbet, you promised it wouldn't happen again, but it did. Where are your measures?

I made a withdrawal of 49,800 PKR (withdrawal ID: 116401402) on 22nd August 2025, and after two hours, the status was updated to "Payment successfully made." Upon contacting the support team, I didn't receive the amount. I filed the complaint ID: SR7091290 and was told that the payment is cleared. They shared a fake screenshot of the payment, which lacked a transaction number. I still haven't received the amount and shared the updated statement as well.

Update: The fake bank screenshot has the same fake attributes I mentioned last time

1. Incorrect formatting of the transaction amount (missing .00 suffix)
2. Wrong color usage (green used instead of red for a debit)
3. Repetitive tiled watermark ("Meezan Bank")—not found in authentic receipts
4. Absence of transaction ID or other traceable metadata
5. Font and alignment inconsistencies
6. Shows “PM” in uppercase, a non-standard style

Your greedy payment partners will kill your reputation. I am sick, and this is my last time playing at Mostbet. Once I receive my payment, I will close my account, as I cannot file a complaint daily. It is making me sick from the inside, constantly checking everything over and over.
Disputed Casino Mostbet Casino
Amount ₨49800

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The amount has returned to the balance. I can confirm the issue is resolved. Thank you, Mostbet. Please ensure that you avoid such issues in the future. I shall be grateful. Thanks to the askgamblers team as well.
User name loyalty-level-2
Hello Askgamblers team and Mostbet,

I received an email that your issue is resolved. Please contact the support team. Upon contacting the chat, they provided me with another screenshot of the payment, dated August 27, 2025, at 2:26 PM, for the amount of 49,800 PKR. I still haven't received the amount. This is getting really bad; they performed a failed withdrawal on 22nd August and then again a failed withdrawal on 27th August too. Please help me its making me crazy I don't have much energy left to fight. I request you to please stop this joke.

I am ready to provide any additional video proof or account statement. You are just prolonging this case, and I would have no choice but to contact the authorities. Yes, gambling is a grey area in Pakistan. I will accept that ifront of them and I have lost a lot to you Mostbet, I am a victim I don't care about the concequences that will happen.

Attached is the another screenshot provided by the support team and latest bank statement. Please help me getting out of this trouble I am so tired now please I request you to end this now.
User name loyalty-level-2
Hello Mostbet,

Lets resolve the issue as soon as possible, its been 6 days now the payment hasn't been credited to my account and you saw it as well. I know Mostbet is a credible website and won't do anything with bad intentions for just 49800 PKR. Please be responsibe and resolve this and we can end this in a good way.

Mostbet Casino Complaint Stats

Resolved 172 / 178
Avg. Amount $1,453
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Mostbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 116 out of 121 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Mostbet Casino Complaints

See all complaints for this casino
Mostbet account frozen with 11524PLN balance
My Mostbet account has been frozen and I currently have a balance of 11,524.22 PLN, which I am unable to access or withdraw.

Mostbet requested additional documents and information from me as part of their verification process. I fully cooperated and provided all documents and transaction information requested by Mostbet.

After receiving the requested information, Mostbet informed me that their administration would make a decision regarding my account without a video conference and that I would be notified about the result.

I then contacted Mostbet again and specifically asked whether everything required from my side had already been completed and whether I now only needed to wait for their decision. Mostbet confirmed that this was correct.

Therefore, there are currently no outstanding documents or actions requested from me. Despite this, my account remains frozen, I cannot access or withdraw my 11,524.22 PLN balance, and I have not received a final decision or a clear timeframe for resolving the matter.

I have cooperated fully with every request made by Mostbet and I am prepared to provide AskGamblers with screenshots of my account balance, emails and correspondence with Mostbet, as well as evidence showing that I supplied the requested information.

I kindly ask AskGamblers to assist me in resolving this matter and obtaining a final decision from Mostbet and access to my funds.

Thank you for your assistance.

Id 210128133
Status solved Resolved
zł11,524
Deposit not Credited in gaming Account

Subject: Formal Complaint Against Mostbet – PKR 14,700 Deposit Not Credited (Gaming ID: 50013383)


Dear AskGamblers Complaints Team,


I am filing a formal complaint against Mostbet regarding a deposit of PKR 14,700 made through Easypaisa on October 9, 2026. Unfortunately, the amount has not been credited to my Mostbet gaming account.


My transaction details are as follows:

  • Casino: Mostbet
  • Gaming ID: 50013383
  • Deposit Amount: PKR 14,700
  • Payment Method: Easypaisa
  • Transaction ID: 57105003908
  • Transaction Date: October 9, 2026
  • Issue: Deposit not credited to my gaming account


I have contacted Mostbet customer support and submitted multiple complaints, but my issue remains unresolved.


Supporting Document Attached: I am attaching my password-protected Easypaisa PDF e-statement as evidence of the transaction instead of a separate payment receipt.

PDF E-Statement Password: 4359

I have included the password above to help the complaints team access the attached statement and verify the transaction.


I respectfully request that AskGamblers investigate this matter and contact Mostbet to help resolve the issue. I request that Mostbet either credit the full amount of PKR 14,700 to my gaming account (ID: 50013383) or refund the amount to my original payment method.


Despite my repeated attempts to resolve this issue directly with Mostbet, I have not received a satisfactory solution. I would appreciate your assistance in resolving this matter fairly and as soon as possible.


Thank you for your time and assistance. I look forward to your response.


Kind regards,

Mostbet Player

Gaming ID: 50013383

Status solved Resolved
₨14,700
PKR 9000 taken through EASYPaisa

My Gaming ID: 132270303


I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.


I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.


What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.


This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.


If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.


Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.


The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.


I am therefore asking Mostbet publicly:

  1. Where exactly is my PKR 9,000?
  2. Did your payment provider receive the transaction or not?
  3. What is the payment-provider/transaction investigation reference for my case?
  4. What is the exact maximum timeframe for resolving it?
  5. Will you credit my gaming account or return my PKR 9,000?


Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.


I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.


If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.


I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.


I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.


I will update this review publicly if and when Mostbet actually resolves the matter.

Status solved Resolved
₨9,000