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7Reels Casino - Where's my $1,200 withdrawal?

RESOLVED
Unicorn7 Western Australia Message
Posted on April 20, 2018

I successfully verified my account and managed to make a successful withdrawal. A couple of weeks later, I had a nice little win of $1 200 and decided to withdraw and was unable to do so; it seems something was wrong with the system. After several emails, I was finally able to withdraw my money (or so I thought) on March 27. However, my money did not appear in my bank account, nor was it in my account at the casino. Then I was told that my account was 'randomly selected' for re-verification, in spite of the fact my account had only just been verified. I emailed support at the casino several times and today received a response of 'verification failed'. How is this possible? I had only just been verified. When I went back into my account at the casino, the $1 200 is not there, nor is it in my account. It would appear the money has been taken. I have requested it back, this has not happened, nor have I been given any instructions, nor requests for further documentation. Please assist. Thank you kindly.

Posted on April 20, 2018

Hello,

Thank you for getting in touch with us in regards this matter.

Please note that we have forwarded this situation to our Accounting department, where it will be investigated at highest priority.

Please accept our apologies for the delay in investigating this, and thank you for understanding!

In the meantime, we are at your full disposal should you need help with anything else!

Kind regards,
The 7 Reels Team

Unicorn7 Western Australia Message
Posted on April 23, 2018

this issue has still not been resolved. I find it rather interesting that 7Reels is now claiming that the withdrawal was processed, when I was informed by them last week that my re-verification FAILED and they were refusing for me to withdraw my funds. What is actually going on? Something untoward, me thinks. Please advise what further action I can take. Thank you.

Posted on April 24, 2018

Hello,

Thank you for your patience while we investigated this. Please note that we have approved the payment on our end and the reason why you have not received the funds yet is because you have provided us with incorrect banking information.

Our Accounting department emailed you to ask for the correct Bank Wire details and as soon as we have them we will re-issue the payment for you.

In the meantime, we are at your full disposal should you need help with anything else!

Kind regards,
The 7 Reels Team

AskGamblers
Posted on April 27, 2018

Dear @Unicorn7,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7Reels Casino Complaints

  • 16 of 16 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,326 USD avg amount

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