I successfully verified my account and managed to make a successful withdrawal. A couple of weeks later, I had a nice little win of $1 200 and decided to withdraw and was unable to do so; it seems something was wrong with the system. After several emails, I was finally able to withdraw my money (or so I thought) on March 27. However, my money did not appear in my bank account, nor was it in my account at the casino. Then I was told that my account was 'randomly selected' for re-verification, in spite of the fact my account had only just been verified. I emailed support at the casino several times and today received a response of 'verification failed'. How is this possible? I had only just been verified. When I went back into my account at the casino, the $1 200 is not there, nor is it in my account. It would appear the money has been taken. I have requested it back, this has not happened, nor have I been given any instructions, nor requests for further documentation. Please assist. Thank you kindly.
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