I deposited what is equivalent of 31 mbtc by eth and received my deposit without any hassle. The problem occurs when I start gambling. Some of my bets get declined due to what they call "irregularities" which till now, I still don't understand what does that mean. Anyways, when my bet is declined the norm is that whatever you bet is refunded but that is not my case. Some of the bets declined do indeed get refunded but others don't get refunded and the bet amount goes missing.
To proof this check my attached image, it's my profit for the day since I started the deposit which is "15.88 mbtc" as shown in the photo (you can see my entire bet history which was counted and i have been awarded for either profit or loss.
and the second attached image is my deposit in eth which is automatically converted into btc which was around 31mbtc as mentioned above.
After all this happens, I am only left with 7mbtc which I left to withdraw in order to avoid further missing balance and is shown in the third attachment.
You can clearly see that there is missing balance. I deposited around 31mbtc, have a profit of 15.88 mbtc and only had 7mbtc balance left. That means around 40mbtc (0.040 btc) [15.88+30-7] is missing from my account. I have not played any other games and only played blackjack via evolution gaming. This is extremely frustrating and hope it gets solved. I have been contacting fortunejack and no avail it has been 3 days already and it just gets more worrying day by day. I want to escalate things. Thus, I have posted a compliant here and show you that there is something indeed wrong and you may be the judge.