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Genesis Casino - Misleading Free Spins Promo

RESOLVED
posted on May 22, 2018.

What looks like a great offer , was not true ,, but only found out after they got my money... Match bonus plus 300 free spins over tens days,,, I sent in a email asking where do I find the free spins ,, and there response was these were not available to Canadians! there was no such rule when I made the deposit!!! and no where on their site does it say it cant be used in Canada....I find a lot of casino seem to practise this switch and bait marketing,,, this is so bad for the industry
https:­//w­ww.g­en­esi­sca­sin­o.c­om/­en-­gb/­pro­mot­ion­s/w­elc­ome­off­er#­pro­mot­ion­s-d­etails

posted on May 22, 2018.

Dear MBEANNIE,
Thank you for contacting us.
If you visit the Welcome Package page for Canada, it does not state that there are any free spins included in the welcome offer: https:­//w­ww.g­en­esi­sca­sin­o.c­om/­en-­ca/­pro­mot­ion­s/w­elc­ome­off­er#­pro­mot­ion­s-d­etails
We do still offer an 100% deposit bonus which I can see that you claimed :)
Good luck in the casino and have a great week!

posted on May 23, 2018.

I was never redirected to a different page,, there is no reference to a different site and I have a screen share of the offer! ??

posted on May 25, 2018.

Hi MBEANNIE,
It is likely you saw this offer on a site for another country - it is best to check offers on the site first which are for your own country.
I apologise about any disappointment!
Many thanks

AskGamblers
posted on May 28, 2018.

Dear @mbeannie,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Genesis Casino complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 1,618 USD avg amount

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