Complaint #4 Millioner Casino

Unpaid winnings of 7000 EUR

By Naima83

4 weeks ago

Subject: Resubmission: Unpaid Winnings of 7,000 EUR - 4 Months Delay

"I am resubmitting my complaint against Millioner Casino. I have been waiting for my 7,000 EUR withdrawal since December 26, 2025.

IMPORTANT: I have all the necessary evidence, including clear screenshots of my Jackpot win (€7,647.84), all contradictory emails from the support team, and my official bank documents. However, due to a technical bug on the AskGamblers website, I am unable to attach these files to this form right now. Please contact me by email so I can send all the proof (Jackpot + emails) directly to your team.

Summary of the case:

Jackpot Evidence: I have the screenshot of the winning spin and the final balance.

Active Balance Confirmed: On April 6, agent 'Kopp' explicitly confirmed in an email that my balance was 'active'.

Support Contradiction: On April 27, agent 'Suertes' offered to reopen my account. But on April 28, agent 'Alisa' claimed the account was 'permanently closed'. This is a clear stalling tactic.

Security Issue: Agent 'Meky' demanded unmasked photos of my credit cards (Full numbers and CVV). I refused for security and provided a bank certificate instead.

Receipt Confirmed: On April 29, agent 'Kopp' confirmed that all my verification documents were successfully received.

I request that AskGamblers intervene so I can finally receive my 7,000 EUR balance. I am ready to provide the Jackpot proof and all other documents as soon as I receive your confirmation email.

Disputed Casino Millioner Casino

Reason Delayed payment

Amount €7647.84

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear Millioner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Millioner Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $4,116

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Millioner Casino Complaints

See all complaints for this casino

Whitdrawal failure

First months or year all was good and when I started to trust them, they started to lie.

They lie, lie, lie and lie!!! I was supposed to get my money out in 24 hours because VIP.

Now it has been almost 3 days.

When I kept asking about my money, they shut down my chat with customer service.

I trusted what they promised and many things went wrong when they started to cheat.

Earlier, customer service just kept telling me lies. "We are hurrying", "it is almost there", "sorry we didnt notice the VIP privilege,", "now we will pay". "Sorry, I am sure it is coming soon", etc

Unresolved

€155

Failure to enforce self exclusion and continued marketing

Dear AskGamblers Team,

I would like to file a complaint against Millioner Casino regarding their failure to properly handle my self-exclusion request.

On December 6, 2025, I clearly requested the permanent closure of my account due to gambling addiction. I explicitly stated that I had lost control and asked to be blocked from accessing the account.

Despite this, my account was not closed immediately. It took more than one month for the casino to actually close it.

During this period, I still had access to my account, which exposed me to further gambling activity and potential financial losses, despite my explicit request for self-exclusion.

Additionally, even after the account was eventually closed, I continued to receive promotional emails, including bonuses and offers encouraging me to gamble again.

This behavior is unacceptable and violates responsible gambling obligations, especially given that I had clearly declared a gambling addiction.

I no longer have access to my account and I am unable to verify the exact total amount of my deposits. Therefore, I kindly request that the casino provide my full transaction history for the relevant period.

I am seeking a fair resolution considering the delay in enforcing my self-exclusion and the continued marketing communications.

Thank you for your assistance.

Kind regards,

89h left

€425

Delayed withdrawals no payment

I am submitting this complaint due to ongoing withdrawal delays at Millioner Casino and the lack of a clear response from their chat support team.

The play experience was good, a large variety of slots and live games, and I was still enjoying the play up until yesterday night, I realized maybe I should stop until I receive my initial withdrawals!!

What is concerning is that on the casino’s “About Us” page, Millioner Casino explicitly promotes fast payments and responsive, qualified customer service, and my experience so far is the opposite.

On January 3rd, I requested a withdrawal of €200, and before submitting my request, I wanted to complete the verification. The verification page stated, quoting, “It looks like your account does not require verification. Enjoy our games!” . As of today, 6 days have passed, which equals 5 working days, including today, and this withdrawal is still pending with no clear explanation.

Additionally, on January 7th, I requested another withdrawal of €500, which is also currently pending.

At the moment, I still have a remaining balance of €2,000 in my casino account. Due to the delays already experienced, I contacted Millioner Casino via email yesterday to request:

• An update on the status of both pending withdrawals

• Guidance on the best withdrawal method and structure to avoid further delays with the remaining balance.

I have not received any response to my email so far.

There is no clear information provided by chat agents regarding processing times, and the lack of communication is concerning. According to the live chat agents, it is best to contact the finance department by email, and the email provided to me was [email protected].

I am requesting AskGamblers’ assistance to help resolve this matter and ensure that my withdrawals are processed or that I receive a clear and justified explanation for the delays.

I am willing to provide any additional information, screenshots/videos if required.

Unresolved

€2,700