19 days waiting for 500 euros withdrawal

I am filing a complaint against Millioner Casino regarding a technical issue that occurred on June 9th, 2026, at 22:53:17 (Transaction ID: 419077422808).

During a session on "Roulette Super Stake", I placed a straight-up bet on number 24. The number 24 came out with a 200x multiplier. Instead of receiving the correct payout of €40.00, the system only credited a standard payout of €6.00, completely ignoring the multiplier.

I contacted customer support multiple times over the last 10 days. Agents on the live chat kept telling me to wait, but my account balance has still not been adjusted. I have provided all the screenshots proving the bet, the winning number with the 200x multiplier, and the casino history log showing the wrong payout.

I am asking for the casino to credit the remaining €34.00 to my account. Thank you for your help.

To help you review my case efficiently, I have attached the full history of my exchanges with their customer support. Since the original screenshots are in French, I have also provided the exact English translations below to clearly explain the follow-up of my dispute:

On June 13th (Screenshot_20260623_225415_Gmail.jpg): Support agent Rosine confirmed that the issue was forwarded to the technical department for further verification.

Four days ago (Screenshot_20260623_225401_Gmail.jpg): After a live chat agent explicitly told me I would "soon receive my winnings" but nothing changed, I sent a formal warning email to their support.

My latest email (Screenshot_20260623_225354_Gmail.jpg): I notified them one last time that I was taking this matter to AskGamblers, as they have been stalling for 2 weeks despite clear visual evidence of the bug.

Live Chat Exchange (Screenshot_20260623_230802_Chrome.jpg): Agent Evelyn refused to handle the issue on live chat and tried to push me back to email support again, even though I have already sent multiple unanswered emails.

The casino is completely avoiding their responsibility. 

Thank you for your assistance in making them credit the remaining €34.00 to my account.

First months or year all was good and when I started to trust them, they started to lie.

They lie, lie, lie and lie!!! I was supposed to get my money out in 24 hours because VIP.

Now it has been almost 3 days.

When I kept asking about my money, they shut down my chat with customer service.

I trusted what they promised and many things went wrong when they started to cheat.

Earlier, customer service just kept telling me lies. "We are hurrying", "it is almost there", "sorry we didnt notice the VIP privilege,", "now we will pay". "Sorry, I am sure it is coming soon", etc

Subject: Resubmission: Unpaid Winnings of 7,000 EUR - 4 Months Delay

"I am resubmitting my complaint against Millioner Casino. I have been waiting for my 7,000 EUR withdrawal since December 26, 2025.

IMPORTANT: I have all the necessary evidence, including clear screenshots of my Jackpot win (€7,647.84), all contradictory emails from the support team, and my official bank documents. However, due to a technical bug on the AskGamblers website, I am unable to attach these files to this form right now. Please contact me by email so I can send all the proof (Jackpot + emails) directly to your team.

Summary of the case:

Jackpot Evidence: I have the screenshot of the winning spin and the final balance.

Active Balance Confirmed: On April 6, agent 'Kopp' explicitly confirmed in an email that my balance was 'active'.

Support Contradiction: On April 27, agent 'Suertes' offered to reopen my account. But on April 28, agent 'Alisa' claimed the account was 'permanently closed'. This is a clear stalling tactic.

Security Issue: Agent 'Meky' demanded unmasked photos of my credit cards (Full numbers and CVV). I refused for security and provided a bank certificate instead.

Receipt Confirmed: On April 29, agent 'Kopp' confirmed that all my verification documents were successfully received.

I request that AskGamblers intervene so I can finally receive my 7,000 EUR balance. I am ready to provide the Jackpot proof and all other documents as soon as I receive your confirmation email.

I am submitting this complaint due to ongoing withdrawal delays at Millioner Casino and the lack of a clear response from their chat support team.

The play experience was good, a large variety of slots and live games, and I was still enjoying the play up until yesterday night, I realized maybe I should stop until I receive my initial withdrawals!!

What is concerning is that on the casino’s “About Us” page, Millioner Casino explicitly promotes fast payments and responsive, qualified customer service, and my experience so far is the opposite.

On January 3rd, I requested a withdrawal of €200, and before submitting my request, I wanted to complete the verification. The verification page stated, quoting, “It looks like your account does not require verification. Enjoy our games!” . As of today, 6 days have passed, which equals 5 working days, including today, and this withdrawal is still pending with no clear explanation.

Additionally, on January 7th, I requested another withdrawal of €500, which is also currently pending.

At the moment, I still have a remaining balance of €2,000 in my casino account. Due to the delays already experienced, I contacted Millioner Casino via email yesterday to request:

• An update on the status of both pending withdrawals

• Guidance on the best withdrawal method and structure to avoid further delays with the remaining balance.

I have not received any response to my email so far.

There is no clear information provided by chat agents regarding processing times, and the lack of communication is concerning. According to the live chat agents, it is best to contact the finance department by email, and the email provided to me was [email protected].

I am requesting AskGamblers’ assistance to help resolve this matter and ensure that my withdrawals are processed or that I receive a clear and justified explanation for the delays.

I am willing to provide any additional information, screenshots/videos if required.