We have now investigated this issue and I can see that we never received sufficient documentation from you, which we need to be able to process any payments. That said we fully understand the frustration regarding the time delay. This was due to the recent Easter Weekend.
Please note that proof of address is necessary to send in as well as ID, which can be your passport, driving licence or national ID. Unfortunately, Bankcard ID’s are currently not accepted as proof of ID. Note that the reason for this KYC check is due to us being a regulated casino and we are required by law to take these precautions. This is to protect the player but also ourselves.
Our apologies if the documents needed were not communicated to you in a clear manner.
The Miami Dice Team