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Miami Dice Casino - Will it ever pay out the funds I won?

RESOLVED
camdi Norway
Posted on April 20, 2017.

Hi,

Miami Dice's customer support went silent on my the second I tried to withdraw funds. They keep telling me to "wait", and that "this will be resolved at the end of the day" every day. They don't seem to take their customers serious. I don't know what to do anynmore, they don't even have a telephone number.

Posted on April 20, 2017.

Hi Camdi,

We are currently looking into this issue and will get back to you as soon as possible.
Kindest Regards,

Sophie,
The Miami Dice team

Posted on April 21, 2017.

Hi Camdi,

We have now investigated this issue and I can see that we never received sufficient documentation from you, which we need to be able to process any payments. That said we fully understand the frustration regarding the time delay. This was due to the recent Easter Weekend.

Please note that proof of address is necessary to send in as well as ID, which can be your passport, driving licence or national ID. Unfortunately, Bankcard ID’s are currently not accepted as proof of ID. Note that the reason for this KYC check is due to us being a regulated casino and we are required by law to take these precautions. This is to protect the player but also ourselves.
Our apologies if the documents needed were not communicated to you in a clear manner.

Kindest Regards,

Sophie,
The Miami Dice Team

AskGamblers
Posted on April 25, 2017.

Dear @camdi,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Miami Dice Casino complaints

  • 5 of 7 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,975 USD avg amount

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