I register that casino, invited by affiliate forum. My nickname there is snakemf. After i got their 5 free, i play and start liking their games. I invite couple of friends by using their program invite a friend. After my friends join i receive 50% of their first deposit, so i had a bank and start playing. I build up about 280 euro bank, few days later my account was blocked with no notification or something. When i contact support they said im colluding or something which was a total lie. After a long searching and problems i found their affiliate manager, his name is Victor Stinga. I contact that guy via Skype, he was the first person of their abusive casino which try to help me. After 5 days investigation casino reopen my account and sow i had nothing to do with the charges they said. I was able to login and use my account. First thing i made was to make a deposit so i can collect all my winnings. I made 5 euro deposit via moneybookers and my balance was in total of 290 euro. I play few casino games and low down my balance to 225 euro, then i decide to cash it out. I request the cash out on 01.03.2013 and problems begin again. After a lot of emails they said they was cashed out 50 euro and the rest 150 euro was removed from my account this is because of their fair policy or some bulshit like that. I check their rules again and their fair policy said that:
8. Any promotion offering a free bonus without the need for the player to ever make a deposit is covered by a fair usage policy and the maximum withdraw a player can make without depositing is £200 for Uk players and £50 for none UK players.
But as we can see i have the deposit made here are the logs:
2013-03-01 14:38:49 Bonus.Given - Amount: 5.00. Bonus: First Deposit. Bonus scheme: Deposit Bonus 100 percent.
2013-03-01 14:38:49 Banking.Deposit - Amount: 5.00. Provider: MBOOK. Transaction ID: 1306051697395134. Cashable and bonus credit after transaction: 280.00 and 10.05.
2013-03-01 16:07:56 Bonus.Taken - Amount: 5.00. Bonus: First Deposit.
2013-03-01 16:07:56 Banking.Withdraw - Amount: 200.00. Provider: MFBANKT. Transaction ID: 1306058076754166. Cashable and bonus credit after transaction: 15.50 and 10.05.
After i contact support for may 1001 time, and explain them that i had deposit and taking 150 euro from me with no reason is not fair. I got reply from them saying:
"Due to anomalies in your game play our securities team have closed your
account due to suspicions of collusion in poker. This is a breach of our
terms and conditions therefore your account will remain closed and your
winnings are null and void."
The old song in new voice.
Of course i contact them explaining the situation again i just feel like they try to foolish me at every possible way not to pay me. The last mail is:
The account is open but you will not be able to use hold em poker on this
account. A payment of £50.00 was processed on 05.03.13 this is due to a
fair usage policy.
They just dont know what they are talking, or its a good planed policy to abuse their clients and hold their winnings.
Now 08.03.2013 my account is open the balance is 0, and my cash out of 200 euro are not send, still not received, and every time i ask them how much they send they say they send only 50 and remove all other balance.
This is not the hole story for about month and a half i experience tons of problems with that casino the friends i make the mistake to invite in it feel the same way.
Mfortune I WANT MY MONEY IN MY BANK ACCOUNT!!!