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MFortune Casino - My withdrawal has been reversed

RESOLVED
posted on February 24, 2015.

I won on m fortune and cashed out. Then I read a load of complaints about how people were cashing out but never receiving their money. I looked into it and there and hundreds if not thousands of exactly the same problem. M fortune will not let you cash out without either stealing the entire cash out balance back for themselves, or paying you a fraction of what you actually cashed out and then making up some bs story and mugging you off. The customer service is absolutely appalling!!! Anyway, I contact m fortune and enquire about what date I should receive my winnings, I was told a date. The date came and went without receiving any of my winnings. So I rang m fortune again and stated I still hadn't received me winnings. M fortune then told me that my withdrawal had been reversed and my winnings had been spent. Then refused to help me in anyway. They stole my winnings and tried to make out I had done it myself. Absolutely disgusting service and is %100 a scam!!! Avoid at all costs because you will get scammed, ripped off, stollen from and then when you complain the staff take the mick out of you because they know there nothing you can do. M FORTUNE is a scam!!! The authoritiesneed to do something about the illegal activity MFrotune is undertaking.

posted on May 24, 2013.

Hi MRnoNAME101,

Thank you for bringing this to the attention of mFortune. In order to give you full assistance on this matter, please send an email tocompla­int­[email protected]­For­tun­e.co.uk describing in detail the steps you took to withdraw your winnings, including the phone number and name on your account.

Each player objection that mFortune receives goes through the same process, which is dealt with diligence and proper analyses and want to ensure that this request is dealt with in the same manner. Although we are happy to respond publicly on AskGamblers to player feedback, given the amount of private information needed to properly investigate, this is better suited to be dealt with directly with the player (MRnoNAME101).

Look forward to your email and getting this sorted out.

Thank you,

Victor

mFortune Mobile Casino

AskGamblers
posted on May 28, 2013.

 Any updates here, please?

AskGamblers
posted on June 5, 2013.

Dear @MRnoNAME101,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

mFortune Casino complaints

  • 33 of 33 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 456 USD avg amount

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