Complaint #151 Melbet Casino

Withdrawal NOT PROCESS in MELBET app

By Gowri

10 months ago

My withdrawal DETAILS BELOW ::

Game Account id = 1319557403

Date = 01.08.2025

Time = 6pm ( India time )

Amount = 5500

Withdrawal request= N°3800275111

Withdrawal method ( E-WALLET )= BINANCE

Withdrawal MY BINANCE id = 1125619715

In last ( 80 HOURS ) melbet app is not process my withdrawal, in last 4DAYS my withdrawal is still in UNDER VERIFICATION only,

In last 3DAYS I'm following the melbet customer support team for this withdrawal issue, but MELBET customer support team is not given reason of WITHDRAWAL DELAY . Last 3DAYS customer support team is saying only one reply =

" Dear user,
Please wait for the final status payout of your withdrawal, it is getting delayed due to technical issue.Sorry for inconveniences "

This type of reply message only I'm receiving in MELBET customer support , BUT withdrawal PROCESS is not happening in Last 3DAYS ( 80 HOURS )

Disputed Casino Melbet Casino

Reason Other

Amount ₹5500

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

9 months ago

Dear @Gowri,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

9 months ago

Dear @Gowri,

We have received information regarding your payment.

Your withdrawal of 5500 INR was declined due to a technical issue and was refunded to your account on 06.08.2025.

Could you please let us know if you have attempted the withdrawal again and whether it was successful?

Melbet Casino

• Representative

9 months ago

Dear AskGamblers team,

We would like to inform you that the transaction is currently under review by our Security Department. Please rest assured that our team is working diligently to complete the necessary checks.

We kindly ask the player to wait for the final status. He will be notified as soon as the review is complete.

Best regards,
Melbet team.

Melbet Casino Complaint Stats

Resolved 52 / 58

Avg. Amount $1,619

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

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I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
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Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
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Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
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Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

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I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

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I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

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