Complaint #198 Melbet Casino

Unjustified account restriction and denial of payout

By Sherpawang

6 months ago

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

Disputed Casino Melbet Casino

Reason Verification issues

Amount नेरू510620

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Melbet Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

Sherpawang

6 months ago

I have been struggling for nearly one full month to withdraw my 510,620 NPR. This has caused me immense mental stress and financial frustration. For 30 days, Melbet has played a repetitive game of 'fake documents' without providing a single piece of evidence. I have cooperated fully, yet their Security Department never responds to my emails. They tell me to contact Security, and then Security ignores me—it is a never-ending loop designed to make players give up on their own money. To prove my honesty beyond any doubt, I have officially offered to undergo a Live Video Verification (Video Conference), but Melbet has flatly refused. If they truly believed my documents were not original, a live video call would be the fastest way to confirm my identity. Their refusal to do a video call proves they have no case and are simply holding my money illegally. I am demanding that AskGamblers hold Melbet accountable for this 30-day harassment. I request a final 24-hour deadline for Melbet to either provide technical proof to AskGamblers or release my 510,620 NPR. I will not be silenced or ignored any longer.

Melbet Casino

• Representative

6 months ago

Dear Sherpawang,

I am truly sorry that you are experiencing this issue.

However, I do not have any influence over the Security Department and cannot affect their decision or change the verification process to another format, such as the video conference you mentioned. Such requests can only be discussed directly between you and the Security Department. Therefore, you may send these suggestions to them via email.

Dear AskGamblers,

In the near future, I will send an explanation regarding the player’s verification to your email.

Sherpawang

6 months ago

"I strongly refute Melbet's false accusations regarding the authenticity of my dacoment.all the identification dacoments I provided, including my citizenship and driving license,are 100% original physical government -issued iDs. I have not used any digital edits or third- party software.

To prove my transparency and honesty,I am officially making the following offers to the Askgamblers Team and Melbet:

1:Live Video verification: I am ready for a live video call (via Skype, google Meet,or any platform) where I well show my physical ID cards and my face in real- time.

2: live email proof: I have already shared a screen- recorded video showing my email 'sent' folder to prove that the files were send directly from my device without manipulation.

3: Third-party verification: if melbet claims my dacoments are 'not original, I challenge them to provide technical forensic proof to Askgamblers.

It is clear that Melbet is using these baseless allegations as a tactic to avoid paying my legitimate winning of 510,000 NPR . I Requests the Askgamblers Team to hold the casino accountable and ask them for specific proof , as they cannot verify a lie."

Melbet Casino Complaint Stats

Resolved 58 / 65

Avg. Amount $1,612

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Melbet Casino Complaints

See all complaints for this casino

Melbet cashback 667 SAR disappeared

Hello AskGamblers Complaints Team,

I am submitting a new detailed complaint because my previous complaint was rejected for insufficient information. The reason was that my video and images failed to upload on your website because the file names were in Arabic, so you received the complaint with no evidence. Now I have uploaded all evidence to Google Drive with public access.

Google Drive evidence folder:

https://drive.google.com/drive/folders/1Q5zvzeEMLwpKbCIPqEZgesv3YcBtnqBL

My Melbet account username is: PUT YOUR MELBET USERNAME HERE

Details of the issue:

On 10 July 2026 I received a Weekly Cashback of 667.59 SAR into my Melbet account. On the same day I contacted Melbet live support to ask if I can withdraw it. Agent Wadih confirmed clearly that the 667.59 SAR cashback is withdrawable and does not require wagering. I have a screenshot of this chat and it is also visible in the video. Shortly after that confirmation, the 667.59 SAR disappeared completely from my account without any bet or withdrawal from my side. My main balance became only 0.15 SAR. When I contacted support again, they changed their statement and said it was a bonus and expired, which contradicts the first confirmation.

What the evidence shows:

Video file is a full screen recording. It shows my account balance with 667.59 SAR cashback, then I open the cashback history, then I open the chat with Wadih where he says it is withdrawable, then I refresh and the balance is 0.15 SAR and the cashback is gone. Screenshot 1 shows the cashback 667.59 SAR credited. Screenshot 2 shows the chat with Wadih confirming it is withdrawable.

My request: Please contact Melbet and ask them to return the 667.59 SAR to my account as it was confirmed to be withdrawable before it disappeared.

Thank you,

< full name removed >

88h left

668

Issue with withdrawal methods with no clarity or transparency

I had the worst experience with MelBet.

I created my account, completed KYC verification, and everything was going fine until I tried to withdraw.

I deposited $20 via Visa, and my current main account balance is $66.50. The separate $20 bonus was already lost and is not the money I am trying to withdraw.

When I tried to withdraw, the withdrawal methods applicable to my account were disabled/greyed out. I contacted customer support and repeatedly received the same answer: “technical issues,” with no specific explanation or timeframe.

I then checked another account belonging to a friend who was physically with me, and the withdrawal methods were available on his account. This made it particularly unclear why my account could not withdraw.

I contacted customer support again, and the experience was extremely frustrating. I was given no meaningful explanation or solution. During one conversation, the agent eventually hung up while I was asking her not to.

I have contacted MelBet by email and am still going back and forth trying to get a clear explanation.

All of this happened on my first day using MelBet. I have already spent approximately $10 on international calls trying to resolve an issue that should have been straightforward.

I am not asking for special treatment. I simply want to know why withdrawals are disabled on my account and what I need to do to withdraw my legitimate balance.

I will update this review if the issue is actually resolved.

User: 1792578717

Resolved

$67

Withdrawal related

Melbet is such a worst platform when it comes to withdrawing your money. They keep declining your withdrawal due to technical issues.

On 20/08/2026 I have made a withdrawal request of 5500, and it says it was processed successfully but it never received it.

I raised a payment query which they keep saying is under review without any timeline. Customer Service just keep giving vague answers.

I would request my case be looked at priority as it's been close to 10 days now.

77h left

$5,500

3 deposits not credited 152 MAD

Hello AskGamblers Team,

I am filing a complaint against Melbet Casino.

On 06/08/2026 and 08/08/2026, I made 3 deposits totaling 152 MAD to my Melbet account, username 1761186753.

Bank transaction references are: 385772818, 385772906, 386580675.

My bank status shows EXECUTED, meaning the money has left my account.

I contacted Melbet support. They replied by email that the transfers are valid, but they refuse to credit my casino account.

They also deleted the deposit method from my app, and live chat is only a bot that repeats the same message.

This is clear fraud and theft. I am asking you to please force Melbet to credit my wallet number: 007270001276870030003255 with 152 MAD immediately.

Thank you for your help.

I have attached the bank proof and chat screenshots.

Resolved

د.م.152

Deposit 12870 PKR Not Credited STAN 493213

My deposit of 12,870 PKR on 28-07-2026 at 22:32 STAN 493213 is not credited for 6 days.

Ticket 20018469 has WRONG amount 2000 PKR and is locked. No option to reply.

DISCRIMINATION: Melbet approved my 89,300 PKR on 09-07-2026 in 5 minutes and 15,000 PKR on 29-07-2026 via same shop.
But they are blocking 12,870 PKR.

Support agent Rajab in live chat is telling me to email [email protected] where I get no reply for 6 days.

Account ID: 1525087613
Phone: 03282465990
Video proof available.

Resolved

₨12,870

Withdrawal Delayed And No Answer

Hello AskGamblers team,
I am submitting this complaint regarding Melbet because my withdrawal request of 775,000 IQD
(Request Number: 5106467549) for account ID
1609340831 has been unjustly delayed and blocked.
I have already submitted all required verification documents and identification as requested, but my funds remain completely stuck and I cannot withdraw them. Furthermore, I have sent multiple emails to their support and security teams, but I have received no proper response or resolution to help me release my money.
I kindly ask AskGamblers to intervene and help me urge Melbet to review my account, process my verification, and release my funds as soon as possible. Thank you for your support and cooperation.

Unresolved

د.ع.775,000

Withdrawal delayed despite submitting all requested documents

I successfully completed all required wagering and requested a withdrawal. Instead of processing my withdrawal, Melbet has repeatedly requested verification documents.
The verification process happened in the following order:
First, I was asked to provide clear color photographs of both sides of my national ID.
I submitted high-quality color photos exactly as requested.
After that, Melbet requested the original e-Aadhaar PDF downloaded from the official UIDAI government website.
I downloaded the original e-Aadhaar from the official UIDAI website and submitted the password-protected PDF together with the correct password.
I have fully cooperated with every verification request and submitted every document promptly. Despite this, my withdrawal has remained pending for over one month.
I believe I have fulfilled all reasonable KYC requirements. If any additional document is genuinely required, Melbet should clearly explain the reason instead of keeping my withdrawal pending indefinitely.
I respectfully request AskGamblers to investigate this case, review the attached email conversation showing the sequence of document requests and my responses, and ask Melbet to complete the verification and process my withdrawal without any further unnecessary delay.
Thank you.

Rejected

Account verification delay

Hello. My Melbet ID is 839388451. I have a balance of 10,000 USD on my account. When I try to withdraw my funds, I get an error "Document request".

I have already sent all requested documents (passport, selfie with passport, payment confirmations) to [email protected] more than 10 times. However, the security team keeps finding groundless excuses to delay the verification process and refuses to release my legally won money.

All provided documents are fully valid, belong to me, and my profile is registered under my real name. I request the AskGamblers team to intervene and help me get my account verified and my funds withdrawn. I am ready to provide all screenshots and proof to the moderators.

Resolved

$10,000

Closed my account and withheld my deposits

Player ID: < sent to the casino >

My account was permanently closed by Melbet. I have contacted their security department multiple times but have not received a satisfactory explanation or solution.

All funds deposited into the account were made using my own payment method. The total amount deposited is approximately 4000 MAD.

I respectfully request either:

1. Reopening my account and allowing me to withdraw my balance; or

2. Refunding my deposited funds to the original payment method.

I have attached all relevant communications and proof of deposits for review.

Thank you for your assis

Resolved

Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

Resolved

ج.م.‏74,598