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Reposit not credited even after 6 days


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By Hari K.
1 year ago

Hi,

Melbet game account id - 1037271209

I deposited INR 510. to Melbet Casino on 16-2-2025, but the amount is still not credited.

I have complained to customer service more than 5 times and they are saying is a completely unacceptable reason.

I have all the evidence that the deposit was successful also i contacted my bank they said the transaction was successful and the amount was credited to the merchant's account.. these all proofs I also gave to Melbet Casino but they not respond.

They continue saying that they have not received a response from their finance department...

I have been waiting for 6 days.. this is completely unfair..

Please find a solution to this..

I've added the proof of payment. Please check also this

Thank you

Harikrishnan

Screenshot_20250221-011936.png
Disputed Casino Melbet Casino
Amount ₹510

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Supertramp,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear, Supertramp!

I have received new information from the payments department. It turns out that you are creating a deposit request using a local payment method, which is causing the issue.

In order to avoid this problem, you need to use the same payment method that you used to make the deposit. Please make sure to repeat the process exactly as you did during the deposit, and then the issue should not occur.

I will be waiting for your result and hope that this time there will be no issues.
User name
Hello, Supertramp!

I understand you and have read your messages. I'm sorry that you were previously asked to take similar actions. However, I want to emphasize that I have shared with you the exact information I received from the payment department. Your issue is being worked on, and sometimes, it may be necessary to repeat certain steps you have already taken.

I appreciate your patience and understanding. As soon as I receive any updates from the payment department, I will inform you immediately.

Melbet Casino Complaint Stats

Resolved 53 / 59
Avg. Amount $1,595
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

Melbet Casino Complaints

See all complaints for this casino
Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381
I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.
Status solved Resolved
රු.50,000