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Melbet Casino - Refusing to pay my money

RESOLVED
Complaint Info
Disputed casino Melbet Casino
Reason Delayed payment
Amount € 74
Posted on December 3, 2020

Hello,

As of today company "Melbet" is refusing to pay my money. My situation is that I'm trying to withdraw my funds from this account ( around 70 euros ) for a few days now. I have been trying to withdraw with my mastercard, although everytime i put in the details it keep saying it has been denied by the operator. Yes i have spoken to the live chat as well but they would come up with solutions like restart your browser log in and try again, or you have put incorrect details. None of them work. This just keeps going on and on without a solution. What is even more that i can't choose another withdrawal method, since I've deposited with my card. The live chat clearly has no respect for it's customers, I've been waiting for the answers to my situations for hours, and they don't give me a proper solution.

What I am trying to tell is that i have been a passive player in this company, I haven't won thousands I even lost some of my money but they still refuse to pay me for what i got left? This is unacceptable.

I have read other threads on here about the withdrawals in this company, I am not willing to put anymore money in here or look for other ways to withdraw my money through other methods. Even that the amount is not big, it's still money that belongs to me and I want to withdraw it without the operator denying everytime.

I'm not looking for answers to call my bank to allow the transfer, since they allow it because clearly i had succesfully deposited money with my card. Also I'm not going to deposit more in melbet so i can use another method, i have no guarantees, and by the looks of it I'm already in bad situation with my money.

With all the respect I'm looking for the best solution.

My account number is - 198335145

Posted on December 3, 2020

Dear TERISBV, we are so sorry that you have such opinion. Our support team look into your problem, and now you need to restart browser and log in again.
We can explain why:
So when you are restart and log in again, cookie and cache of your browser will got a new instruction from our side.
And you can completely withdrawal your funds.
Waiting for your answer.
Sincerely,
Melbet team.

Posted on December 4, 2020

@melbetcasino

December 3rd - The transaction was successful, the operator has managed to confirm my withdrawal. Although i want to be clear that I haven't received my money yet. This complaint won't be closed until the money is in my bank account. When I do get my payment then we can part ways.

Until now, I will be waiting for my payment, and when I do get it I will inform.

If not, we will proceed with the discussion.

Regards,

Posted on December 5, 2020

Hello once again

As of today, i can confirm that my transaction is now completed. Upon checking my bank account the money has been delivered. To sum up this complaint I appreciate @melbetcasino for cooperating and resolving my problem, although I didn't like the fact that I was put in a situation like this and I had to seek for help. After lots of arguing with melbet casino's consultants, their representative has forced them to do something useful, I'm sure this would've been sorted easier, but people who were responsible for this, didn't do their job properly.

@askgamblers I want to thank you for giving me the opportunity to take back what belongs to me and I wish you the best.

I can confirm that my problem is now resolved, and this complaint can now be closed.

Regards,

AskGamblers
Posted on December 7, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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