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Melbet Casino - Refuse to assist for a withdrawal

RESOLVED
Complaint Info
Disputed casino Melbet Casino
Reason Declined payment
Amount руб. 8500
Inactive user
Posted on January 14, 2021

I have already made about 50 deposits and my account has been verified. I made deposits with qiwi and Yandex money, but now they were removed and the piastrix wallet appeared in the replenishment method. I topped up 1000 rubles from it, after that I decided to withdraw 8500, but a refusal came. In the chat, support first wrote that I should withdraw money to qiwi or Yandex (which are no longer on the site), when I pointed out this, they wrote that they could not help.

Then I wrote to them in the mail, where I was asked to send a screenshot from my personal account, where the wallet number and my last name and first name are indicated, but the problem is, this wallet does not have such a section !!! There is no first and last name, only the date of birth. When I pointed this out to them, they told me again, not our problem, we need such a screenshot. Just scammers! They themselves added this wallet for withdrawal, I registered there, and now they say that they are not withdrawing to it. And I cannot withdraw to any other payment systems, tk. withdrawal is available only for those methods from which the dep.

I am writing through a translator and if something is not clear, write, I will add.

Posted on January 15, 2021

Hello, for information we have now, you will successfully withdrawal money, do you have issue, now?

AskGamblers
Posted on January 15, 2021

Dear @aladdin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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