Complaint #192 Melbet Casino

My deposit to casino was not credited

By syyplay2

5 months ago

Hello! I've been a client since 2019 and have made numerous deposits and withdrawals without any issues. On January 31, 2026, I made a deposit of 77,580 rubles. It wasn't credited. I contacted support. They asked for a receipt, then created a request to search for the deposit. The deadline was set at two days.I provided a receipt, a video from my personal account, and a bank statement. They ultimately extended the period to 10 days. A total of 10 days have passed since the deposit. How long will it take for the funds to be credited? my id account 91081959

Disputed Casino Melbet Casino

Reason Amount not credited

Amount руб.77580

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

5 months ago

Dear @syyplay2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

5 months ago

Hi syyplay2,

I’m very sorry to hear about the issue you have encountered.

Please rest assured that our team is doing everything possible to investigate and resolve this matter as quickly as possible.

Could you kindly provide some additional details, such as:

- your country,
- the date and time of the deposit,
- and the ticket number of your support request.

This information will help me check the current status of your case and follow up on the progress.

Thank you for your understanding and patience.

Melbet Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $1,706

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

Melbet Casino Complaints

See all complaints for this casino

Withdrawal delayed despite submitting all requested documents

I successfully completed all required wagering and requested a withdrawal. Instead of processing my withdrawal, Melbet has repeatedly requested verification documents.
The verification process happened in the following order:
First, I was asked to provide clear color photographs of both sides of my national ID.
I submitted high-quality color photos exactly as requested.
After that, Melbet requested the original e-Aadhaar PDF downloaded from the official UIDAI government website.
I downloaded the original e-Aadhaar from the official UIDAI website and submitted the password-protected PDF together with the correct password.
I have fully cooperated with every verification request and submitted every document promptly. Despite this, my withdrawal has remained pending for over one month.
I believe I have fulfilled all reasonable KYC requirements. If any additional document is genuinely required, Melbet should clearly explain the reason instead of keeping my withdrawal pending indefinitely.
I respectfully request AskGamblers to investigate this case, review the attached email conversation showing the sequence of document requests and my responses, and ask Melbet to complete the verification and process my withdrawal without any further unnecessary delay.
Thank you.

76h left

Account verification delay

Hello. My Melbet ID is 839388451. I have a balance of 10,000 USD on my account. When I try to withdraw my funds, I get an error "Document request".

I have already sent all requested documents (passport, selfie with passport, payment confirmations) to [email protected] more than 10 times. However, the security team keeps finding groundless excuses to delay the verification process and refuses to release my legally won money.

All provided documents are fully valid, belong to me, and my profile is registered under my real name. I request the AskGamblers team to intervene and help me get my account verified and my funds withdrawn. I am ready to provide all screenshots and proof to the moderators.

Resolved

$10,000

Closed my account and withheld my deposits

Player ID: < sent to the casino >

My account was permanently closed by Melbet. I have contacted their security department multiple times but have not received a satisfactory explanation or solution.

All funds deposited into the account were made using my own payment method. The total amount deposited is approximately 4000 MAD.

I respectfully request either:

1. Reopening my account and allowing me to withdraw my balance; or

2. Refunding my deposited funds to the original payment method.

I have attached all relevant communications and proof of deposits for review.

Thank you for your assis

Resolved

Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

Resolved

ج.م.‏74,598

Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

Resolved

රු.50,000

Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

88h left

नेरू45,000

Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

Resolved

$3,000

10002 INR not credited to bank account

Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

Resolved

₹10,002

Deposit of 20000 not credited I have already raised request

I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

Gaming id : < sent to the casino >

My paymnet was gone all smooth then why there is issue. Its very frustrating. Kindly process it today anyhow cause need it badly.

This is very bad experience across all platform

Resolved

₹20,000

Unjustified account restriction and denial of payout

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

Unresolved

नेरू510,620