Complaint #54 Melbet Casino

Deposit not credited after 10 days

By Lea F.

4 years ago

Dear AG teams, I made deposit to my Melbet casino account 10 days ago on 01/06/2021 and the total 37.813367 XRP has not been credited to my account. I have contacted chat support, and they told me to wait 24 hours and then to email their accounts department at [email protected]. I waited 24 hours and emailed the account's address with my proof of deposit but I have not received a reply from them. I have also tried to contact live chat support again and I do not get a reply in the chat - they do not respond in the live chat.

I have attached proof of my deposit and emails.

Please assist. Thank you

Disputed Casino Melbet Casino

Reason Amount not credited

Amount $31.37

Discussion

AskGamblers

• Support Team

9 months ago

Dear @meadowlea,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

9 months ago

Hello @meadowlea,

I am very sorry that your deposit was not credited immediately and that you had to wait for it to be processed.

According to the information I received, after some investigation, your deposit of 31.37 AUD was credited to your account on 28.06.2021 at 09:47:25 (GMT+3), Deposit ID: 6CF6EC9BBDA15B07DE48BDFDD3008826792C4E78BBA952F4E7D81723BF10A848.

Therefore, I can confirm that the issue has been resolved and the deposit was credited with a delay.

If you have any remaining questions or concerns, please let me know.

AskGamblers

• Support Team

9 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Melbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Melbet Casino Complaint Stats

Resolved 51 / 57

Avg. Amount $1,623

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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