Complaint #156 Melbet Casino

Delayed Withdrawal of NPR 41000 approximately 290 USD

By Madhabraj J.

11 months ago

Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.

Disputed Casino Melbet Casino

Reason Delayed payment

Amount नेरू41000

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Melbet Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

Yamjoshi

• Nepal

9 months ago

Hello AskGamblers Team,

I acknowledge Melbet's latest message.

Since Melbet has stopped arguing and is waiting for your verdict, I am also eagerly awaiting your **FINAL DECISION**.

I trust you will rule in my favor based on the undeniable technical evidence that **this agent successfully processed a valid Melbet system code (`n35d`)**. This proves the agent had access to the Melbet system, making Melbet responsible for the funds transferred to the wrong ID.

I am ready for your judgment.

Thank you.

Melbet Casino

• Representative

9 months ago

I’m just updating the counter until the final decision on the complaint is made by the AskGamblers team.

Yamjoshi

• Nepal

9 months ago

Hello AskGamblers Team,

Melbet is now openly LYING to this complaint board. I have caught them in a massive contradiction regarding the specific Account IDs.

**THE PROOF OF LIE:**

1. **1 Month Ago:** In this very thread, Melbet stated: *"According to the cash agent, you personally requested that the funds be transferred to account ID **876516063**"*.
-> **This proves Melbet KNEW the agent, communicated with them, and retrieved specific transaction details about the fraud ID 876516063.**

2. **Yesterday:** Melbet suddenly claims: *"We are unable to identify the agent... we cannot confirm that the person you dealt with was our agent"*.

**How can Melbet give specific details about the transfer to ID 876516063 a month ago if they "don't know" who the agent is today?**

**THE FACTS:**
* **My Correct ID:** 1349328963
* **The Wrong ID (Fraud):** 876516063 (confirmed by Melbet previously)
* **The Technical Proof:** This agent successfully processed my Melbet Cash code (`n35d`) generated from my correct ID.

Melbet is clearly trying to cover up their agent's theft. I request AskGamblers to **INTERVENE** immediately and rule against Melbet based on these undeniable contradictions.

Thank you.

Melbet Casino Complaint Stats

Resolved 58 / 65

Avg. Amount $1,612

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Melbet Casino Complaints

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Melbet cashback 667 SAR disappeared

Hello AskGamblers Complaints Team,

I am submitting a new detailed complaint because my previous complaint was rejected for insufficient information. The reason was that my video and images failed to upload on your website because the file names were in Arabic, so you received the complaint with no evidence. Now I have uploaded all evidence to Google Drive with public access.

Google Drive evidence folder:

https://drive.google.com/drive/folders/1Q5zvzeEMLwpKbCIPqEZgesv3YcBtnqBL

My Melbet account username is: PUT YOUR MELBET USERNAME HERE

Details of the issue:

On 10 July 2026 I received a Weekly Cashback of 667.59 SAR into my Melbet account. On the same day I contacted Melbet live support to ask if I can withdraw it. Agent Wadih confirmed clearly that the 667.59 SAR cashback is withdrawable and does not require wagering. I have a screenshot of this chat and it is also visible in the video. Shortly after that confirmation, the 667.59 SAR disappeared completely from my account without any bet or withdrawal from my side. My main balance became only 0.15 SAR. When I contacted support again, they changed their statement and said it was a bonus and expired, which contradicts the first confirmation.

What the evidence shows:

Video file is a full screen recording. It shows my account balance with 667.59 SAR cashback, then I open the cashback history, then I open the chat with Wadih where he says it is withdrawable, then I refresh and the balance is 0.15 SAR and the cashback is gone. Screenshot 1 shows the cashback 667.59 SAR credited. Screenshot 2 shows the chat with Wadih confirming it is withdrawable.

My request: Please contact Melbet and ask them to return the 667.59 SAR to my account as it was confirmed to be withdrawable before it disappeared.

Thank you,

< full name removed >

88h left

668

Issue with withdrawal methods with no clarity or transparency

I had the worst experience with MelBet.

I created my account, completed KYC verification, and everything was going fine until I tried to withdraw.

I deposited $20 via Visa, and my current main account balance is $66.50. The separate $20 bonus was already lost and is not the money I am trying to withdraw.

When I tried to withdraw, the withdrawal methods applicable to my account were disabled/greyed out. I contacted customer support and repeatedly received the same answer: “technical issues,” with no specific explanation or timeframe.

I then checked another account belonging to a friend who was physically with me, and the withdrawal methods were available on his account. This made it particularly unclear why my account could not withdraw.

I contacted customer support again, and the experience was extremely frustrating. I was given no meaningful explanation or solution. During one conversation, the agent eventually hung up while I was asking her not to.

I have contacted MelBet by email and am still going back and forth trying to get a clear explanation.

All of this happened on my first day using MelBet. I have already spent approximately $10 on international calls trying to resolve an issue that should have been straightforward.

I am not asking for special treatment. I simply want to know why withdrawals are disabled on my account and what I need to do to withdraw my legitimate balance.

I will update this review if the issue is actually resolved.

User: 1792578717

Resolved

$67

Withdrawal related

Melbet is such a worst platform when it comes to withdrawing your money. They keep declining your withdrawal due to technical issues.

On 20/08/2026 I have made a withdrawal request of 5500, and it says it was processed successfully but it never received it.

I raised a payment query which they keep saying is under review without any timeline. Customer Service just keep giving vague answers.

I would request my case be looked at priority as it's been close to 10 days now.

77h left

$5,500

3 deposits not credited 152 MAD

Hello AskGamblers Team,

I am filing a complaint against Melbet Casino.

On 06/08/2026 and 08/08/2026, I made 3 deposits totaling 152 MAD to my Melbet account, username 1761186753.

Bank transaction references are: 385772818, 385772906, 386580675.

My bank status shows EXECUTED, meaning the money has left my account.

I contacted Melbet support. They replied by email that the transfers are valid, but they refuse to credit my casino account.

They also deleted the deposit method from my app, and live chat is only a bot that repeats the same message.

This is clear fraud and theft. I am asking you to please force Melbet to credit my wallet number: 007270001276870030003255 with 152 MAD immediately.

Thank you for your help.

I have attached the bank proof and chat screenshots.

Resolved

د.م.152

Deposit 12870 PKR Not Credited STAN 493213

My deposit of 12,870 PKR on 28-07-2026 at 22:32 STAN 493213 is not credited for 6 days.

Ticket 20018469 has WRONG amount 2000 PKR and is locked. No option to reply.

DISCRIMINATION: Melbet approved my 89,300 PKR on 09-07-2026 in 5 minutes and 15,000 PKR on 29-07-2026 via same shop.
But they are blocking 12,870 PKR.

Support agent Rajab in live chat is telling me to email [email protected] where I get no reply for 6 days.

Account ID: 1525087613
Phone: 03282465990
Video proof available.

Resolved

₨12,870

Withdrawal Delayed And No Answer

Hello AskGamblers team,
I am submitting this complaint regarding Melbet because my withdrawal request of 775,000 IQD
(Request Number: 5106467549) for account ID
1609340831 has been unjustly delayed and blocked.
I have already submitted all required verification documents and identification as requested, but my funds remain completely stuck and I cannot withdraw them. Furthermore, I have sent multiple emails to their support and security teams, but I have received no proper response or resolution to help me release my money.
I kindly ask AskGamblers to intervene and help me urge Melbet to review my account, process my verification, and release my funds as soon as possible. Thank you for your support and cooperation.

Unresolved

د.ع.775,000

Withdrawal delayed despite submitting all requested documents

I successfully completed all required wagering and requested a withdrawal. Instead of processing my withdrawal, Melbet has repeatedly requested verification documents.
The verification process happened in the following order:
First, I was asked to provide clear color photographs of both sides of my national ID.
I submitted high-quality color photos exactly as requested.
After that, Melbet requested the original e-Aadhaar PDF downloaded from the official UIDAI government website.
I downloaded the original e-Aadhaar from the official UIDAI website and submitted the password-protected PDF together with the correct password.
I have fully cooperated with every verification request and submitted every document promptly. Despite this, my withdrawal has remained pending for over one month.
I believe I have fulfilled all reasonable KYC requirements. If any additional document is genuinely required, Melbet should clearly explain the reason instead of keeping my withdrawal pending indefinitely.
I respectfully request AskGamblers to investigate this case, review the attached email conversation showing the sequence of document requests and my responses, and ask Melbet to complete the verification and process my withdrawal without any further unnecessary delay.
Thank you.

Rejected

Account verification delay

Hello. My Melbet ID is 839388451. I have a balance of 10,000 USD on my account. When I try to withdraw my funds, I get an error "Document request".

I have already sent all requested documents (passport, selfie with passport, payment confirmations) to [email protected] more than 10 times. However, the security team keeps finding groundless excuses to delay the verification process and refuses to release my legally won money.

All provided documents are fully valid, belong to me, and my profile is registered under my real name. I request the AskGamblers team to intervene and help me get my account verified and my funds withdrawn. I am ready to provide all screenshots and proof to the moderators.

Resolved

$10,000

Closed my account and withheld my deposits

Player ID: < sent to the casino >

My account was permanently closed by Melbet. I have contacted their security department multiple times but have not received a satisfactory explanation or solution.

All funds deposited into the account were made using my own payment method. The total amount deposited is approximately 4000 MAD.

I respectfully request either:

1. Reopening my account and allowing me to withdraw my balance; or

2. Refunding my deposited funds to the original payment method.

I have attached all relevant communications and proof of deposits for review.

Thank you for your assis

Resolved

Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

Resolved

ج.م.‏74,598