Complaint #138 Melbet Casino

Delayed payout after melbet approved

By Jitendra Singh B.

1 year ago

Dear Melbet Team

I am your regular player from Ethiopia and my player id is 714903757. I made a withdrawal of ETB 2 million on 31/05/2025. Your agents in Ethiopia told us payment would be made but now they switched off their phone and I tried to reach your team through email also, but didn't get any response. I am attaching chats forwarded by the agent, but now they have blocked my number also.

Disputed Casino Melbet Casino

Reason Delayed payment

Amount ብር2000000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Regrettably, due to the absence of a clearly defined timeframe for the investigation and considering the significant amount of time that has passed without any specific reason provided, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

Melbet Casino

• Representative

1 year ago

Dear @Bishtjitendra05,

I am truly sorry that things have turned out this way. However, in your last message, you mention, “How can you go to the police without the information they are requesting?” In this context, it is unclear whether you have already contacted the police or are unable to do so.

The Payments Department operates somewhat independently from the Support Department, and unfortunately, they do not inform me of the reasons behind their decisions.

Perhaps if, from the very beginning a few months ago, you had provided accurate information, avoided confusion, and submitted the requested documents promptly, a fair and speedy investigation could have resolved the issue much faster.

At this stage, my ability to influence the resolution is limited, and I cannot affect the decision of the Payments Department in any way. Any information you require can only be obtained directly from the Payments Department, and only they can provide it if they deem it appropriate.

From my side, I have done everything within my power. I have listened to both you and the Payments Department, trying to find a balance between the two sets of information. Unfortunately, I can no longer influence the situation or change its outcome in any way.

Dear @AskGamblers, I kindly ask you to consider closing this complaint, as it has been ongoing for a very long time and I am no longer able to assist the user further. We have reached a complete deadlock, and all recommendations have been clearly communicated to the user.

Thank you for your attention to this matter.

Bishtjitendra05

• India

1 year ago

This is ridiculous why melbet is doing this how i go to police without the information they are asking
And melbet want me to go to police why
Why not they go to police
And any casino response should be like this that the customer should go the police they why should a player should play on melbet
My withdraw has been pending for more than a month if melbet dont want to pay tell on this platform everyone should know what you are about to
I am not complaining what i loose my complaint is for my withdrawal not paid

Melbet Casino

• Representative

1 year ago

Dear @Bishtjitendra05,

I would like to reiterate that the investigation took so long primarily because you attempted to confuse our payment department managers by presenting one conversation after another, and also failed to provide the requested documents.

Once again, I strongly recommend that you follow the instructions given to you by the payment department. If you claim that the police are requesting any confirmations, they can do so directly by contacting the casino.

Unfortunately, I have no further recommendations for you and cannot influence this situation. I am truly sorry.

Melbet Casino Complaint Stats

Resolved 60 / 67

Avg. Amount $1,567

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Melbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 37 out of 43 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Melbet Casino Complaints

See all complaints for this casino

Delayed 35000 XOF withdrawal for 15 days

Hello AskGamblers Team,

My Melbet ID is 825517081.

I requested a withdrawal of 35,000 XOF via Wave on 14/09/2026.

The ticket number is 22336259.

My account is fully verified. The withdrawal status shows as approved, but I never received the money on Wave after 15 days.

I contacted Melbet support many times (Laure, Diglo, Ian, Raymond), but I only receive automatic replies saying "wait 2-3 days".

Please help me to get my 35,000 XOF. I can provide screenshots and a Wave statement.

Thank you,

Koudbi

93h left

FCFA35,000

Vip cashback technical issue

I want to complain about an issue with MelBet VIP Cashback.

My ID: 1624621801

I have VIP Cashback Diamond level and I normally receive cashback daily. Suddenly, I was told to wait 8 days. After those 8 days passed, the waiting period was extended by another 6 days. Now I can see my cashback amount, but I still cannot claim it.

During this whole period, I did not win any money. I only made deposits and lost money.

I have contacted support several times. They say they know about the problem and are working on it, but they cannot tell me how long it will take.

How can such a large platform have such a long-lasting problem? How many customers are affected and how many people are angry about this situation?

At this point, I honestly feel that this is no longer just a technical issue. In my opinion, this looks like a scam.

Resolved

$127

Melbet cashback 667 SAR disappeared

Hello AskGamblers Complaints Team,

I am submitting a new detailed complaint because my previous complaint was rejected for insufficient information. The reason was that my video and images failed to upload on your website because the file names were in Arabic, so you received the complaint with no evidence. Now I have uploaded all evidence to Google Drive with public access.

Google Drive evidence folder:

https://drive.google.com/drive/folders/1Q5zvzeEMLwpKbCIPqEZgesv3YcBtnqBL

My Melbet account username is: PUT YOUR MELBET USERNAME HERE

Details of the issue:

On 10 July 2026 I received a Weekly Cashback of 667.59 SAR into my Melbet account. On the same day I contacted Melbet live support to ask if I can withdraw it. Agent Wadih confirmed clearly that the 667.59 SAR cashback is withdrawable and does not require wagering. I have a screenshot of this chat and it is also visible in the video. Shortly after that confirmation, the 667.59 SAR disappeared completely from my account without any bet or withdrawal from my side. My main balance became only 0.15 SAR. When I contacted support again, they changed their statement and said it was a bonus and expired, which contradicts the first confirmation.

What the evidence shows:

Video file is a full screen recording. It shows my account balance with 667.59 SAR cashback, then I open the cashback history, then I open the chat with Wadih where he says it is withdrawable, then I refresh and the balance is 0.15 SAR and the cashback is gone. Screenshot 1 shows the cashback 667.59 SAR credited. Screenshot 2 shows the chat with Wadih confirming it is withdrawable.

My request: Please contact Melbet and ask them to return the 667.59 SAR to my account as it was confirmed to be withdrawable before it disappeared.

Thank you,

< full name removed >

93h left

ر.س.‏668

Issue with withdrawal methods with no clarity or transparency

I had the worst experience with MelBet.

I created my account, completed KYC verification, and everything was going fine until I tried to withdraw.

I deposited $20 via Visa, and my current main account balance is $66.50. The separate $20 bonus was already lost and is not the money I am trying to withdraw.

When I tried to withdraw, the withdrawal methods applicable to my account were disabled/greyed out. I contacted customer support and repeatedly received the same answer: “technical issues,” with no specific explanation or timeframe.

I then checked another account belonging to a friend who was physically with me, and the withdrawal methods were available on his account. This made it particularly unclear why my account could not withdraw.

I contacted customer support again, and the experience was extremely frustrating. I was given no meaningful explanation or solution. During one conversation, the agent eventually hung up while I was asking her not to.

I have contacted MelBet by email and am still going back and forth trying to get a clear explanation.

All of this happened on my first day using MelBet. I have already spent approximately $10 on international calls trying to resolve an issue that should have been straightforward.

I am not asking for special treatment. I simply want to know why withdrawals are disabled on my account and what I need to do to withdraw my legitimate balance.

I will update this review if the issue is actually resolved.

User: 1792578717

Resolved

$67

Withdrawal related

Melbet is such a worst platform when it comes to withdrawing your money. They keep declining your withdrawal due to technical issues.

On 20/08/2026 I have made a withdrawal request of 5500, and it says it was processed successfully but it never received it.

I raised a payment query which they keep saying is under review without any timeline. Customer Service just keep giving vague answers.

I would request my case be looked at priority as it's been close to 10 days now.

Resolved

₹5,500

3 deposits not credited 152 MAD

Hello AskGamblers Team,

I am filing a complaint against Melbet Casino.

On 06/08/2026 and 08/08/2026, I made 3 deposits totaling 152 MAD to my Melbet account, username 1761186753.

Bank transaction references are: 385772818, 385772906, 386580675.

My bank status shows EXECUTED, meaning the money has left my account.

I contacted Melbet support. They replied by email that the transfers are valid, but they refuse to credit my casino account.

They also deleted the deposit method from my app, and live chat is only a bot that repeats the same message.

This is clear fraud and theft. I am asking you to please force Melbet to credit my wallet number: 007270001276870030003255 with 152 MAD immediately.

Thank you for your help.

I have attached the bank proof and chat screenshots.

Resolved

د.م.152

Deposit 12870 PKR Not Credited STAN 493213

My deposit of 12,870 PKR on 28-07-2026 at 22:32 STAN 493213 is not credited for 6 days.

Ticket 20018469 has WRONG amount 2000 PKR and is locked. No option to reply.

DISCRIMINATION: Melbet approved my 89,300 PKR on 09-07-2026 in 5 minutes and 15,000 PKR on 29-07-2026 via same shop.
But they are blocking 12,870 PKR.

Support agent Rajab in live chat is telling me to email [email protected] where I get no reply for 6 days.

Account ID: 1525087613
Phone: 03282465990
Video proof available.

Resolved

₨12,870

Withdrawal Delayed And No Answer

Hello AskGamblers team,
I am submitting this complaint regarding Melbet because my withdrawal request of 775,000 IQD
(Request Number: 5106467549) for account ID
1609340831 has been unjustly delayed and blocked.
I have already submitted all required verification documents and identification as requested, but my funds remain completely stuck and I cannot withdraw them. Furthermore, I have sent multiple emails to their support and security teams, but I have received no proper response or resolution to help me release my money.
I kindly ask AskGamblers to intervene and help me urge Melbet to review my account, process my verification, and release my funds as soon as possible. Thank you for your support and cooperation.

Unresolved

د.ع.775,000

Withdrawal delayed despite submitting all requested documents

I successfully completed all required wagering and requested a withdrawal. Instead of processing my withdrawal, Melbet has repeatedly requested verification documents.
The verification process happened in the following order:
First, I was asked to provide clear color photographs of both sides of my national ID.
I submitted high-quality color photos exactly as requested.
After that, Melbet requested the original e-Aadhaar PDF downloaded from the official UIDAI government website.
I downloaded the original e-Aadhaar from the official UIDAI website and submitted the password-protected PDF together with the correct password.
I have fully cooperated with every verification request and submitted every document promptly. Despite this, my withdrawal has remained pending for over one month.
I believe I have fulfilled all reasonable KYC requirements. If any additional document is genuinely required, Melbet should clearly explain the reason instead of keeping my withdrawal pending indefinitely.
I respectfully request AskGamblers to investigate this case, review the attached email conversation showing the sequence of document requests and my responses, and ask Melbet to complete the verification and process my withdrawal without any further unnecessary delay.
Thank you.

Rejected

Account verification delay

Hello. My Melbet ID is 839388451. I have a balance of 10,000 USD on my account. When I try to withdraw my funds, I get an error "Document request".

I have already sent all requested documents (passport, selfie with passport, payment confirmations) to [email protected] more than 10 times. However, the security team keeps finding groundless excuses to delay the verification process and refuses to release my legally won money.

All provided documents are fully valid, belong to me, and my profile is registered under my real name. I request the AskGamblers team to intervene and help me get my account verified and my funds withdrawn. I am ready to provide all screenshots and proof to the moderators.

Resolved

$10,000