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Melbet Casino - Amount not credited to my account

UNRESOLVED
Complaint Info
Disputed casino Melbet Casino
Reason Amount not credited
Amount $ 1561.76
Inactive user
Posted on December 18, 2019

Hi , i just registered in melbet casino and tried to deposit by perfectmoney (amount : 1561.76USD) but it didnt credit to my account !
i informed melbet support and still waiting for their answer !
here is my id : 154775281
Transaction details : Sent Payment: 1561.76 USD to account U17086337 from U22340***. Batch: 294181357. Memo: Shopping Cart Payment. Account deposit 154775281. (sent by email to support)
Screenshot of my payment attached

please be urgent , i dont want it to take longer than a month to solve this issue !

Posted on December 19, 2019

Hello, thank you for contacting.Let's check why it happened.

Inactive user
Posted on December 20, 2019

Alright , waiting for your answer

Posted on December 23, 2019

@AskGambler The player used fraudulent schemes, the fact that this money was not our Perfectmoney account, now we are trying to eliminate gaps in our system

AskGamblers
Posted on December 23, 2019

Dear Melbet Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations the player performed fraudulent activities, with quoted terms that have been breached, if any.

As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to suppor­[email protected]­skg­amb­ler­s.com.

Thank you in advance.

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