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Unable to withdraw because my withdrawal option was removed


2 years ago

I placed a bet and was lucky to win but when I wanted to withdraw my wins the withdrawal option was removed from the app. Since then I have been struggle withdraw the funds to no avail. I even tried using other method like orange money and astropay but still not positive, they told me I have to only withdraw via the mean I used in depositing.

I have tried contacting via chat and telegram but they haven't given me any reasonable answers.

Disputed Casino Megapari Casino
Amount €173

Discussion

User name

Dear @Atiajoey,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
You restore the withdrawal option after a long one month period when you know my winnings has been exhausted . What do you want me to withdraw now?? I just want everybody to know that each time you win with megapari,they will delete your withdrawal option and only restore it when they noticed you have completely used your winnings . Don't use megari .
User name loyalty-level-2
It is only after one month that you are restoring the withdrawal option , at the time you probably know I have exhausted my winnings. This megapari is trust worthy . Anytime you bet and win they will delete your withdrawal option and only restore it when the know your winnings are exhausted . Don't Use Mega Pari if you are a serious punter. Thank you
User name
Hello.
Dear ATIAJOEY, we have received a message from our transaction department. We have verified that there are no restrictions on your account and that the following withdrawal methods are available to you:
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MTN Cameroon Vdsoft Development Kf

If you do not currently see these payment methods in the withdrawal window, please
- Clear cookies and cache
- Re-login to your account
- Use the desktop version if possible

If you have tried all of the above and your payment methods still do not appear, please let us know.

Megapari Casino Complaint Stats

Resolved 64 / 64
Avg. Amount $2,360
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino
Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Status solved Resolved
₹200,888