Complaint #328 Megapari Casino

Withheld my 495 PKR deposit for 4 plus days

By Virtue L.

12 hours ago

Casino: Megapari

Account ID: 1842526793

Amount in Dispute: 495 PKR

Date of Deposit: 03 November 2026, 01:09 AM

Request ID: f1c0cbea-0b44-4dce-bd4a-6b1d281be57f

I deposited 495 PKR via Easypaisa/JazzCash through MegaPari's payment agent, Zubair Ali. The payment was successful from my side and amount was deducted.

The deposit form required me to enter 500 PKR, because the system does not accept 495 PKR. Due to this system error, my deposit was marked as failed / not credited, even though the money was received by their agent.

I have provided MegaPari support with:

1. All Transaction IDs (TIDs)

2. 3 Payment Receipts / Screenshots

3. Request ID and Account ID

4. Full Chat History

Despite providing complete proof, MegaPari support is deliberately delaying the case:

Agent Murat on 06 Nov at 07:56 PM told me: "Contact us in 12 hours for news. The finance team is working."

After completing 12 hours, Agent Shadow appeared and said: "No new updates yet. Please contact us after 24 hours."

This is the 4th time I have been told to wait 12 hours / 24 hours.

No Finance Ticket Number has been given to me.

No written confirmation of credit or refund has been given.

What I Want:

I request AskGamblers to intervene and ask MegaPari to either:

1. Credit 495 PKR to my account 1842526793 immediately, OR

2. Refund 495 PKR to my original payment method.

And provide a Finance Ticket Number with a final resolution date in writing.

I have all screenshots and receipts available to upload on request. This is not a bonus or withdrawal dispute; this is a simple missing deposit that Megapari is refusing to resolve.

Thank you.

Disputed Casino Megapari Casino

Reason Refund declined

Amount ₨495

Discussion

92 hours left for Megapari Casino to respond.

virtueleadsagency

• Pakistan

3 hours ago

> Dear Megapari Team and AskGamblers Team,
>
> Please note, what Megapari is asking me to do is IMPOSSIBLE on their own app.
>
> Megapari is asking me to "manually create a new deposit request for exactly 495 PKR".
>
> But Megapari's own system does NOT allow a request of 495 PKR. Their minimum deposit amount is 500 PKR. If I type 495 PKR, the system shows an error and does NOT create the request. Even 1 PKR less than 500 is rejected.
>
> This is exactly why on 3 November 2026, I created a request of 500 PKR, but due to a small deduction, 495 PKR was sent from my wallet. I did NOT choose 495, the system forced me to create a 500 request.
>
> Now Megapari is asking me to do something that their own system blocks. This is a trap.
>
> If they really want to match my payment, they already have everything:
> 1. My original Transaction ID from 3 November 2026 at 01:09 AM
> 2. My Account ID: 1842526793
> 3. My Easypaisa Number: 03160678078
> 4. My Name: Muhammad Irshad
>
> They do NOT need a new unpaid request. They need to manually match it from their backend, or they need to allow 495 PKR request from their side, or they need to refund directly to my Easypaisa.
>
> I will NOT try to create an impossible request. I will NOT send any more money.
>
> I request AskGamblers to note this contradiction: Megapari's minimum is 500 PKR, but they are asking for a 495 PKR request. This proves they are delaying the case on purpose.
>
> My demand remains the same: DIRECT REFUND of 495 PKR to my Easypaisa 03160678078 (Muhammad Irshad). NOT credit to balance.
>
> Regards,
> Account ID: 1842526793

Megapari Casino

• Representative

4 hours ago

We have received an update regarding your 495 PKR deposit.

To allow the payment side to correctly match and process the transaction, please manually create a new deposit request for exactly 495 PKR.

Important: do not pay this new request.

You only need to create the request for 495 PKR and leave it unpaid. Please do not send any additional funds.

Once the new unpaid request is created, please let us know so the payment side can continue the review and attempt to match your original payment to it.

virtueleadsagency

• Pakistan

4 hours ago

> Dear Megapari Team,
>
> Thank you for finally replying. But let me be very clear, this reply came ONLY because I complained on AskGamblers. Otherwise, for 128 HOURS your own support team had only one answer: "Our team is reviewing, we have no new news, contact after 24 hours."
>
> Let me remind you how you wasted my 128 hours:
>
> I contacted you after 24 hours, you gave me a copy-paste reply: "Wait 24 more hours."
> I contacted again after 24 hours, you gave me the SAME copy-paste reply: "Wait 24 more hours."
> I contacted again, same copy-paste reply, same "wait 24 hours."
>
> In this way, you passed 128 HOURS on a tiny issue of 495 PKR. A professional company solves this in 10 minutes by checking one Transaction ID. You took 128 hours just to copy-paste "wait 24 hours".
>
> And even TODAY, if I go to your website/app support, they still have NO new information except "wait 24 hours". The only difference is, on AskGamblers you are forced to reply with details, otherwise you would still be saying "wait 24 hours".
>
> Now about your excuse of "5 PKR less":
> You say minimum is 500 PKR and I sent 495 PKR. If your system is so strict about 500 PKR, then why did your system ACCEPT my 495 PKR payment? Why was the money deducted from my JazzCash/Easypaisa? A proper system rejects a wrong amount instantly. Your system took my money and then held it for 128 hours. This is not my fault, this is your payment partner's fault and your system's fault. You cannot eat a customer's 495 PKR for a 5 PKR difference. This is a very shameful excuse.
>
> And since you are talking about rules, let me talk about your own rules:
>
> I have lost a lot of money back-to-back on your app, and now I have serious doubts about your games. Many of your games, like Under and Over 7 and other similar Dice games, do NOT show any RNG, RTP, Hash, or Provably Fair system. There is no way for a player to verify if the result was fair or not.
>
> Every trusted casino shows Provably Fair Hash before the bet and allows verification after the bet. On your games, there is nothing to verify. How can a player trust that the dice result was not manipulated after he placed the bet? When a player loses back-to-back, and there is no RTP, no RNG certificate, no Hash to check, what should he think?
>
> So on one side you hold a customer's 495 PKR for 128 hours for a 5 PKR difference, and on the other side you expect customers to trust your games which have no Provably Fair verification at all.
>
> *NOW, ABOUT RESOLUTION - I DO NOT WANT CREDIT, I WANT REFUND:*
>
> I am NOT asking you to credit 495 PKR to my account. I know your trap very well.
>
> Your minimum deposit is 500 PKR and your minimum withdrawal is 1000 PKR. If you credit 495 PKR, I will be stuck. To withdraw my own money, I will have to deposit more and play more to reach 1000 PKR, and that is very difficult and unfair. I will not fall into this trap.
>
> Your support service is even more fraudulent and negligent than Melbet. At least there, the support replies. Here, your support is completely negligent, only copy-paste "wait 24 hours" for 128 hours.
>
> Therefore, I demand a FULL REFUND of 495 PKR back to my ORIGINAL payment method ( Easypaisa) from which I paid. Do NOT credit it to my Megapari balance.
>
> 1. Refund my FULL 495 PKR to my original JazzCash / Easypaisa.
> 2. Do NOT credit it to my account balance.
> 3. Explain publicly where is the Provably Fair Hash / RNG / RTP for Under and Over 7 and similar dice games.
>
> 128 hours are more than enough for a 495 PKR issue. Do not ask me to wait again.
>
> Regards,
> Account ID: 1842526793

Megapari Casino

• Representative

5 hours ago

Dear Virtue L,

Thank you for providing the transaction details and payment receipts.

We understand how frustrating it is to see the funds deducted from your side while the deposit is still not reflected in your account.

We would like to clarify one important point regarding the payment amount. For the selected payment method, the minimum deposit amount is 500 PKR. In this case, the deposit request was created for 500 PKR, while the actual amount sent was 495 PKR.

Even a small difference like this may affect the automatic identification and processing of the payment, which is why we strongly recommend following the exact minimum amount displayed by the payment system for future transactions.

That said, we are not leaving the matter there.

We have already forwarded your payment receipts and transaction information to the relevant payment agent for a detailed review.

At this stage, we need their confirmation regarding whether the funds were received and how the transaction can be handled.

We understand that you have already been waiting and contacting Support several times, so we are following the case from our side as well.

As soon as we receive a confirmed update from the payment side, we will inform you about the result and the next steps.

Megapari Casino Complaint Stats

Resolved 97 / 97

Avg. Amount $1,710

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 72 out of 72 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Complaint Status

92h left

₨495

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Megapari Casino Complaints

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Megapari withheld my funds and deceived me with a fake receipt

I am submitting this new complaint regarding a missing withdrawal of 15,000 EGP, and I am reporting an act of deliberate deception and fraudulent behavior by Megapari's support team.

On November 2nd, I made three withdrawal requests of 15,000 EGP each. The app showed all three as "Successful". However, my official Vodafone Cash statement shows that only TWO transactions were received. The third transaction is completely missing.

To clarify the time difference: My app was on Summer Time (UTC+3), while the Egyptian bank was on Winter Time (UTC+2). Here is the exact match:
1. App: 02:49 PM -> Bank: 01:49 PM (15,000 EGP) - RECEIVED.
2. App: 03:04 PM -> Bank: 02:04 PM (15,000 EGP) - RECEIVED.
3. App: 03:11 PM -> Bank: 02:11 PM (15,000 EGP) - MISSING.

When I confronted their support team with this evidence, an agent named "Saleem" attempted to deceive me. He sent me a screenshot of a payment receipt from "Axis" gateway, dated 02:04 PM, claiming they had sent the missing money.

This is a blatant lie and an act of fraud. The receipt he sent is for the SECOND transaction (02:04 PM) which I ALREADY RECEIVED and is already in my bank statement. He deliberately tried to confuse me and cover up the missing 03:11 PM transaction.

I have provided them with a continuous video proof, the official PDF bank statement, and all chat logs. After I exposed their deception, they started ignoring me.

I demand the immediate refund of my missing 15,000 EGP to my Megapari account (764583593). I also request that AskGamblers investigate this casino's fraudulent delaying tactics and deception of players.

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Please help me to verify my account and release my withdrawal.

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1000 EUR Withdrawal Blocked Due to KYC Verification

Hello AskGamblers Complaint Team,

I am submitting this complaint regarding a pending KYC verification and restricted withdrawal of approximately €1,000 from my MegaPari account.

I have been using MegaPari for sports betting and have successfully withdrawn funds multiple times in the past.

On October 31, 2026, MegaPari approved a withdrawal of €2,000 from my current account, and the money was successfully received on my bank card.

After continuing to use the platform, I accumulated an additional balance of approximately €1,000 from multiple sports bets, starting with a deposit of approximately €250.

When I attempted to withdraw these funds, MegaPari unexpectedly requested identity verification.

I immediately complied with the request by submitting my passport and completing facial verification through their verification system.

However, my verification status remains "Documents under review," and I am currently unable to withdraw my remaining balance.

I have attempted to contact MegaPari through their live chat, but I was only able to communicate with an automated chatbot. I have also contacted their support team by email requesting an update.

I fully understand the importance of identity verification and am willing to cooperate with any legitimate additional requirements.

My concern is that withdrawals were previously processed successfully, but my latest withdrawal has been restricted without a clear explanation of when the verification will be completed.

I respectfully request AskGamblers' assistance in contacting MegaPari, obtaining clarification regarding my verification status, and ensuring that my withdrawal request is reviewed fairly.

I would like to receive my remaining €1,000 balance once the required verification process has been completed.

I can provide screenshots of my account balance, verification status, previous successful withdrawal, and correspondence with customer support.

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Dear Megapari Complaints Team,

I am submitting this email as a FORMAL COMPLAINT regarding my blocked withdrawal of 417.7 USDT.

Withdrawal details

- Amount: 417.7 USDT

- Payment method: Cryptocurrency withdrawal to Binance via BEP20

- Current status: BLOCKED

- Player ID: 1851162411

- Withdrawal request date:

28.10.2026 (01:30)

My withdrawal has remained blocked despite repeated contacts with your customer support team. I have repeatedly been advised that the Finance Department is investigating the matter and that I should wait for further updates. However, I have not received a specific explanation for the block or a definite timeframe for resolving it.

Your support team has confirmed that the funds remain on the platform and that the case is still under review. I appreciate this confirmation, but I need a substantive resolution rather than repeated requests to wait.

I request the following:

1. Written confirmation that this formal complaint has been registered, including its reference number and registration date.

2. A specific explanation for why my 417.7 USDT withdrawal is blocked.

3. Confirmation of whether any action or documentation is required from me.

4. A clear timeframe for completing the investigation and releasing my funds.

5. If the withdrawal cannot be released, a written explanation of the reason and the available procedure for challenging that decision.

6. The official complaints procedure applicable to my account and the details of the independent dispute-resolution provider, if one is designated for this operator.

Please preserve all records relating to my withdrawal and the associated investigation.

I would prefer to resolve this matter directly with Megapari. Nevertheless, if the complaint remains unresolved, I intend to pursue the applicable formal dispute-resolution options.

Please confirm receipt of this complaint and explain the next steps in writing.

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< full name removed >

1851162411

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Complaint 500 Deposit Not Credited Since 16 October 2026 Account ID 1841312617

Dear Megapari Support Team,

My Megapari Account ID is 1841312617.

I deposited ₹500 into my Megapari account on 16 October 2026, but the amount has still not been credited to my account as of 29 October 2026.

I have contacted your support team several times regarding this issue. However, every time I contact support, I am repeatedly asked to wait another 12 or 24 hours. Despite waiting for so many days, my deposit remains uncredited, and I have not received a proper resolution.

It is unacceptable to keep asking a customer to wait repeatedly without resolving the issue or providing a clear explanation.

I request that Megapari investigate this matter urgently and take one of the following actions:

1. Credit the pending ₹500 deposit to my Megapari account immediately, or

2. Refund the ₹500 to the original payment method if the deposit cannot be credited.

Please provide a clear explanation for this delay and a final resolution within 24 hours. I do not want another repetitive response asking me to wait an additional 12 or 24 hours without any actual progress.

I hope Megapari will take this complaint seriously and resolve the issue without further delay.

Account ID: 1841312617

Deposit Amount: ₹500

Deposit Date: 16 October 2026

Complaint Date: 29 October 2026

Issue: Deposit not credited for 13 days

I look forward to your prompt response and resolution.

Regards,

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Withdrawals marked as completed but funds never received

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My account ID on Megapari is ID: 1838480901

I have a problem with several withdrawals that are marked as "effectué" in Megapari but I never received the money in my wallet.

Total amount missing is around 15,000 MAD.

Examples from my history:
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- 16.10.26 - N°5413566319 - 5000 MAD - Cryptomonnaies
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My balance in Megapari is now 87,000 MAD. I deposited 100,000 MAD before

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Two bank withdrawals totaling 31350 INR sent to wrong account since September

Hello Sir/Madam,

I am contacting you to check if you could help me regarding my withdrawals not being processed by MegaPari platform.

I am < full name removed >. My MegaPari account ID is 1530674521

I did not receive the two withdrawals.

1. First withdrawal was requested on 7th September, 2026 for an amount of ₹5050 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5253637571 using "Bank transfer", for an amount of ₹5050 INR on 07-09-2026 at 17:33. However, I did not receive the amount in my bank.

2. Second withdrawal was requested on 24th September, 2026 for an amount of ₹26300 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5323589931 using "Bank transfer", on 24-09-2026 at 02:16.

I had contact at the chat support who declined to give a ticket number. I am attaching a video recording of the screen. Further, I tried to contact them over the phone on < phone number removed >. But there is no live agent. The call ends abruptly asking us to call them over the telegram. On Telegram, there is no live agent. It's only a bot.

While chatting with Viktor (customer service representative), I came to know that both the payments were sent to incorrect account number ending with 61****95. This is not my account number. I have no idea to whom this account belongs.

I kindly request your help.

Thanks,

< full name removed >

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Withdrawal taking ages to reach my bank account while it shows its successful

Hello my id is 1531317449
UNACCEPTABLE WITHDRAWAL DELAY AND UNPROFESSIONAL CUSTOMER SERVICE.
I am extremely dissatisfied with the way MegaPari is handling my withdrawal. My withdrawal is marked as “Successful” on your platform, yet the funds have still not arrived in my bank account. Meanwhile, your support agents continue to stall, provide no clear explanation, and fail to resolve the issue in a timely manner.

This situation is completely unacceptable and reflects a serious lack of professionalism and transparency. Marking a withdrawal as successful while the money has not reached the recipient’s bank account raises legitimate concerns, and I will not accept vague responses or further unnecessary delays.

I demand an immediate investigation, a clear explanation of where my money is, and verifiable proof of the transaction, including the bank transfer reference number if the payment has genuinely been processed.

If this issue is not resolved as soon as possible, I will escalate the matter by bringing it to the attention of public media and the relevant consumer protection authorities. I am prepared to document and share the entire history of this complaint, including your agents’ responses and the unjustified delays.

I expect a serious response, a concrete resolution, and a clear timeline for receiving my funds—not another generic message asking me to wait.

This is a matter of money and trust (and it is not a small amount for me), and the way MegaPari is handling it is simply unserious and unacceptable.

Resolve this issue immediately. I expect action, not more excuses.

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Deposit not credited for 4 days

On Tuesday 20th October 2026 at 18:45 Zambian time, I deposited ZMW 140.00 to Megapari via Airtel Money / Kazang.

My Megapari ID: 1789188653
Amount: ZMW 140.00
Date: 20 Oct 2026 18:45
Transaction ID (TID): MP261020.1845.K52934
Recipient: KAZANGSPA SPARGRIS ZAMBIA Till Number (Megapari's agent in Zambia)
Method: Airtel Money Zambia
Airtel Transaction shows SUCCESSFUL, money left my account, my Airtel balance is now ZMW 1.14.

The deposit has not been credited to my Megapari account for 4 days now (Tuesday to Saturday). My Megapari balance still shows 0.

I contacted Megapari live chat (only robot) and [email protected]. They told me to wait 24 hours. Now 96 hours have passed and still nothing. No credit, no refund.

I have attached:
1. Airtel Money confirmation SMS / screenshot showing TID MP261020.1845.K52934 and recipient KAZANGSPA
2. Failed transaction screenshot
3. My Megapari ID 1789188653 showing zero balance

I request Megapari to either immediately credit ZMW 140 to my account ID 1789188653 or refund it to my Airtel Money.

Thank you.

Rejected

ZK140