non payout

After no longer having access to all slots casino and spin palace because they no longer accept Australian players, which they gave plenty of notice to clear out accounts of any funds, i decided to look for another online casino and came across mega casino which stated they accepted Australian players so i joined and preceded to deposit around $400 and wager this money over approximately 8 hours on slots, by this time I had wagered my balance down to $0 so tried to deposit more money but was declined and after contacting them via live chat was told they no longer accept Australian players, now i understand the concept of gambling which includes losing but also understand there is also a chance of winning and that is what has been taken away from me, the chance to win money back, yeah I could of lost more but thats gambling. Had i known this was going to happen i would have never joined mega casino. As far as im concerned all ive done is pay $400 for 8 hours of playing slots that was going to get me nowhere, should have just downloaded a play money casino. Once again I understand gambling is a gamble but to have no warning this was going to happen is wrong and to not have the chance to possibly win money back is unacceptable.

I wish to complain in regards to the refusal to honor my winnings by megacasino.. I deposited on to the site last night. 33 euro and managed to complete the wagering on the bonus and withdraw 510.. I then received an email Dear Lauren *******, MegaCasino is happy to receive your Withdrawal Request. Below is a copy of your Withdrawal Request details and your transaction reference code. Please review it to make sure all the information is accurate and keep it for your records. Withdrawal Amount: €510.00 Transaction Method: Withdraw Transaction Reference Code: PW780711 I then received an email saying the withdrawl had been cancelled with no other explaination .. I contacted livehelp today and spoke to Olga.. she advised me that my account was self excluded on another site on the network" I asked her to provide evidence in to this statement but she said she had no further information.. I frequently close sites down that I am unhappy with but do not believe this should be held against me on another site.. Olga advised me that I was not self excluded on Megacasino so basically advising me I was free to deposit but not to withdraw . I only deposited due to receiving an email regarding a deposit bonus and did not expect just tactic to be used against me.. I have screen shots of my conversation with Olga if needed and confirmation of deposits and withdrawl.. I also wish to note that I am still receiving promotional emails from the site even after the withdrawl.. I wish to be clear that i am not excluded from this site and wish for a casino manager to honor my withdrawl... I await your contact

Hi I sign up to mega casino and they gave me 100 free spins on witch I won nothing, so I deposited £20 and won over 4.000 where I played sum and wanted to withdraw £3,800 I later received an email saying congratulations on you winnings and that sum one would ring to verify my details on witch they did, I provided a photo copy of my bank card and asked the bloke on the fone if everything was in order and how long it would be before I received a payment, he said yes everything was ok n that I would receive a payment in 3 working days, but not long after I got an email saying my withdrawal had been cancelled as I had breached there bonus policy but had returned my £20 deposit that I had first deposited I've taken screen shots of my winnings when I won them and kept all emails what should I do?

Dear Askgambler, I recentely joined Megacasino and made a first deposit. As a welcome they offer 100% bonus. The bonus was automatically added to my account after the deposit and the wagering amount to clear the bonus was visible on my account as well as the real money / bonus money. The overview was good for a mobile casino (i only play on mobile casino's since we no longer have a desktop pc). After playing for a while and hitting a few big wins my balance was up to a little over 200,00€ ( original deposit was 30€ + 30€ bonus) and i cleared the bonus wagering requirements. As of that point my full balance was real money and this was also visible in the cashier. I continued to play and got a big win on the slot Zeus III ( 180€) and won another 200€ at playing blackjack. After a few other wins my balance was at 670,00€. (Please not that these winnings were made after the bonus was already cleared) When i lost over 150,00€ in blackjack in a short while I decided to request a payout of 415,00€ and play with the remaining balance of +\- € 85,00€ According to the first email I received regarding the payout this should be done GMT the next day. Unfortunatelly this didn't happen and i contacted support the next day by email. The email was not replied and i decided to call Megacasino. A cust. rep looked into the matter and stated that everything was ok and the payment would be send to the accounting department today. I received a confrimation email of this after the call. However on wednesday the withdrawal was still pending, i emailed again but unfortunattely again no reply. Again i had to call and another cust. rep checked the status and stated that the withdrawal was under review and could not tell me when it would be proccessed or why... She was not able to assist me any further and apologized for the inconvenience. Later the same day i finally received an email regarding my request. It stated; Dear customer, Your withdrawal request has been cancelled. If you would like any additional information please contact support! First of all i think this is a poor way of service, if a withdrawal is cancelled support should give the reason why this is being cancelled. Of course any player wants to know why. So I contacted support (again) and after a few hours I received an answer (please find the email at the bottom along with my reply). It states that I violated the bonus terms by playing on either a live roulette/table game, a jackpot game or one of the following slots. This is not true, i never entered (in any casino online) any live sessions. I also did not play on any jackpot game or one of the mentioned slots (this isn't even possible because the mentioned slots are not available to play mobile so I could not have played any of them) I replied (copy below) and asked what game i played that i wasn't allowed to. However up till now (12 hours later) no reaction. Besides the false bonus term violation not only was my withdrawal cancelled, my full balance was removed and only the initial deposit was returned! So by violating any bonus terms, (and again I would like to point out that i did not do so) not only the bonus is removed (30€) but also all real money will be removed / stolen from your account. If by any means i did play at any restricted game (first of all i think this should be blocked if a bonus is active, however i can't check if this is blocked because the games were nit even available) i would agree that the bonus would be cancelled, however the bonus was only 30,00€. It pure theft to remove the entire balance ( 415,00€) and only return the initial deposit. Also all winnings were made with real money (i never got at the point that i played with bonus money only) and were made after the bonus was already cleared. This casino should be added to the blacklist if this issue will not be resolved. Please find a copy of the email: Dear Alexsandrant, As far as i'm aware of i did not play any of those games, if by mistake i did play any of the games, there was no notification that this was a game that was not allowed, or did not count towards wagering. Again i did not play any of those games (none ring a bel). Besides this point, i made most of the money when my bonus was already cleared, al winnings after the bonus was cleared should be in my account without any rules, or are there rules for real money as well. If any game is nit allowed to play, this should be mentioned when opening tje game or it should be not available to play when a bonus is active. Again most of the winnings were made after the bonus was cleared (bonus amount was around 200€ when it cleared) after that i won over 180€ on Zeus III. If i accidentelly played at one of the games that were not allowed, you can sinply remove this from the wagering requirements in stead if completelly remove all winnings. I would like to know on what of the mentioned games i might have participated and at what time, since i only play mobile most of the games (if not all) are not even available. If is no way to treat your or any customers and not give any info regarding payouts and conpletelly remove a balance without any notice. I also contacted you by phone three times and everything was in order long distance calls set me back 20€ for you. If the issue will not be resolved or a good conpensation (only the winnings/losses from the restricted games are not available) i will be necceserry to report this to the gaming commision and will post the entire case online. Please reply before GMT 00:00. And please return the 30€ that was in my account again to my Skrill account or my bank account. Verstuurd vanaf mijn iPhone Op 9 sep. 2015 om 19:38 heeft MegaCasino Support het volgende geschreven: Alexsandrant Verstuurd vanaf mijn iPhone Op 9 sep. 2015 om 19:38 heeft MegaCasino Support het volgende geschreven: Dear Jordy, We are contacting you regarding your withdrawal. Please be advised that we have cancelled your withdrawal request, removed winnings and returned the original deposit back to the real money balance, as you won breaching our Bonus policy: Excluded games (see clause 37): Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Dead or Alive™, Devil's Delight™, The Wish Master™, Champion of the Track™, Robin Dear Jordy, We are contacting you regarding your withdrawal. Please be advised that we have cancelled your withdrawal request, removed winnings and returned the original deposit back to the real money balance, as you won breaching our Bonus policy: Excluded games (see clause 37): Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Dead or Alive™, Devil's Delight™, The Wish Master™, Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker - We reserve the right to add any game to this group of games. You can check our bonus policy here: http://www.megacasino.com/bonuspolicy.asp If you require any further assistance, please feel free to contact us back anytime. Kind Regards, Alexsandrant Megacasino Customer Support www.megacasino.com Tel no:+1 647 724 4691

Please refer to my previous complaint about this casino here http://www.askgamblers.com/casino-complaints/i-don-t-understand-why-my-previous-complaint-was-refused . Whilst askgamblers decided MegaCasino acted properly eventually, they acknowledged that incorrect information was given by the customer service representative I spoke to. Mega Casino also acknowledged this in my correspondence with them. My complaint now is this. As a result of the incorrect information I was given, I had to contact the casino in attempt to resolve the issue. I called their customer support and spent in total over an hour talking to them. As a result I have call charges of almost £70 on my telephone bill. Nowhere on their website are call charges transparently explained or is the fact that it is an international number. Why should I pay cover the cost of this as a direct result of their mistake?

The the companies are completely unrelated with the exception of sharing a very popupular licensing company. They are owned by seperate people. The company allowed me to sign up, it didnt prevent me upon registration. When it realised i had won a large amount it locked my account. And even then, it's customer service agent assured me the full amount for withdrawal would be honoured. This didn't happen. Companies shouldn't be getting away with this method of freerolling players