Unjustified Account Closure and Withheld Redemptions

Waiting for them to manually push through the $9000 redemption.

I have had nothing but issues.

They locked my account; I reverified it.

They let me redeem my 9k and as of July 23rd, but it is still locked in the final stages of processing.

My bank has no record.

I have emailed asking for a tracking number. No response.

No money, and my account is locked out.

I asked for a redemption and they said my account couldn’t be verified. I have the app on my phone. I have not changed anything. I’ve gotten a redemption from them in the past was no problem. I haven’t changed any of my information. I emailed them several times, and they have not responded…. I found a phone number for 24/7 help; there is a cell phone that was no longer in service.

I did not violate any terms and conditions, and I read them ALL.

They only closed my account because I won, and they don’t want to pay me. It’s theft plain and simple, and I won’t let this go.

My access was never in question until I submitted my first redemption request on March 24th.

Today, March 27th,(not) conveniently, 3 days after the request, my account was closed, but they can’t tell me why, only that I violated terms and conditions. Well, I read every page of the terms and conditions, and I did not violate any of them.

They are only doing this to try not to pay me the 250 dollars I won. It’s theft.

I want my money and/or my account cleared.

I hit the jackpot 14k on their website.

It's been 10 days, and my money remains pending.

I verified and have smooth redemption for 1k, 800$, but the jackpot I hit 14k has been 10 days and nothing changes, keep stay at pending.

They told me maxi 10 days to process and come to my bank, but it been more than 10 days and nothing has moved. I asked them before do i need to verify anything, and they said no, and if they need something, they will email me.

I waited for a couple of days, and 0 email came. Then I went to live chat support, asking them about my redemption, then they told me to verify my card that I used from day 1. That is the same bank that they verified already, even though they told me they would email me if they needed to, but no email.

Ok then, I verified by take picture without a cover "anything', then they told me to wait 24-48 hours for verification. 72 hours later, still no response, and my verification stays there. No one is going to do nothing.

Then every time I contact their support i have the same answer to wait 24-48 hours. After waiting 48 hours, they said wait another 48 hours. This casino has no respect customer time and money.

I spent 1k points ahead, which is up to the platinum rank. They don't care about the customer, for sure!. i been hit more than 7k on crowncoin and they pay me, within 24 hours. It hit my bank!

Like I said everytime I come to support, they keep saying wait 48 hours, and after 48 hours, they said wait another 48 hours. That is not how support works! They keep winning the jackpot and don't want to pay! I never had any problem with all the other platform i played before!.

Please pay my money out

I’ve been going back and forth with MB for the past week. I tried to withdraw two separate winnings.

One for $960, and one for $400.

They ask you to verify your address, like most other casinos. But unlike most other casinos, they just keep denying your verification.

They ask for the IP address and proof of address with physical mail.

I have submitted multiple different types of mail (all on the list of items they require), and they keep denying my application.

When I ask what was incorrect or why my verification was denied, they don’t give any real information as to why.

The support team is quick to respond without a solution. They never offer any fixes, just keep replying with the same response over and over.