I am extremely frustrated with the ongoing issues regarding my redemption request.
Despite providing all requested documentation... AND MUCH MORE, including three bank statements, my California boaters license, and several other forms of mail verifying my identity and address, my account remains under review.
I have followed every instruction provided, including using the IP address tracker they recommended, but still, my redemption request has not been processed.
This has raised serious concerns about the legitimacy of the platform, as I have received only generic responses from customer support, offering no real resolution. I have complied with every request they made, yet the process is dragging on with no clear explanation or outcome.
I am requesting that this matter be escalated to a higher authority for immediate resolution, as the lack of transparency and continued delays are unacceptable.
If this issue is not resolved swiftly, I will be forced to consider reporting the matter to relevant regulatory authorities to ensure proper handling.
