Mega Bonanza Casino - Redemption problems

Dear Mega Bonanza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I just finished a chat with them, same answers , the issue has been escalated to the relevant team and they haven’t heard from them yet. That was after congratulating me on my redemption which was approved on December 7th so i had to tell them again that the payment is being re processed due to the provider canceling. Every day i have one agent that congratulate me, suggesting i should contact my bank and when i tell them is not the case the answer with the relevant team comes in. I read on Trust Pilot reviews, only in the past 24 hours are at least 3 regarding the redemption.
Hopefully they will answer this time and thank you Ask Gamblers !