What's new


What's new
Casino Complaints

Mega Bonanza Casino - Redemption not paid

UNRESOLVED

Complaint Info

Disputed casino

Mega Bonanza Casino

Amount

$ 250

9 months ago

I won $200 they paid me out then I won $250 and they refused to pay me they said my bank account is not verified which it is, they wanted me to send them a statement with the full account number on it and they said account ending in 7602. I told them I don't have an account ending at 7602 the redemption history shows account in a 5606 and that is the bank statement I sent them the bank told me I cannot get a statement with a full account number on it for security reasons. I have emailed these people back and forth they keep giving me the runaround if you can help me with this dispute. I would really appreciate it thank you.

AskGamblers
9 months ago

Dear Mega Bonanza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.