I won $200 they paid me out then I won $250 and they refused to pay me they said my bank account is not verified which it is, they wanted me to send them a statement with the full account number on it and they said account ending in 7602. I told them I don't have an account ending at 7602 the redemption history shows account in a 5606 and that is the bank statement I sent them the bank told me I cannot get a statement with a full account number on it for security reasons. I have emailed these people back and forth they keep giving me the runaround if you can help me with this dispute. I would really appreciate it thank you.
Complaint Info

Dear Mega Bonanza Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Mega Bonanza Casino Complaints
- 2 of 12 resolved
- 2 days avg response
- 4 days avg complaint life
- 3,429 USD avg amount
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Unresolved
Mega Bonanza Casino - They hadn’t verified my account
$3,000
Unresolved
Mega Bonanza Casino - They hadn’t verified my account
I can’t believe it, but after spending almost $2,000, I finally won something. I redeemed $500 of my winnings; I know it's not much, but that’s ...
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Unresolved
Mega Bonanza Casino - Redemption declined so resubmitted it
$19,000
Unresolved
Mega Bonanza Casino - Redemption declined so resubmitted it
I won big on mega bonanza casino and am trying to get my redemption. I got contacted by them and they asked for proof of deposits to site and proof of ...
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Resolved
Mega Bonanza Casino - Won't fill my redemption
$9,200
Resolved
Mega Bonanza Casino - Won't fill my redemption
I am extremely frustrated with the ongoing issues regarding my redemption request. Despite providing all requested documentation... AND MUCH MORE, ...
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Unresolved
Mega Bonanza Casino - Delayed redemption since November
$500
Unresolved
Mega Bonanza Casino - Delayed redemption since November
I have been trying to redeem 500.00 since 11-15-2024 With no redemption, they continue to ask for bank information which I sent in at least 10 times ...
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