Mega Bonanza Casino - Pending redemption - Complaint Unsolved

Vawlman

I requested a redemption December 9th 2024 for 194 SC to my bank. I’ve contacted customer support numerous times and had them tell me it would be resolved in 24/48 hours. This was two weeks ago. I’ve been waiting in total for three weeks. I keep getting the same non answers. This has been the most frustrating online casino experience I’ve had. With zero help from customer support in the 3 weeks I’ve asked. They keep telling me it’s been brought to the relevant team. They never send a follow up email as well.

AskGamblers

Dear @Vawlman,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Vawlman

They owe me $194.

AskGamblers

Dear Mega Bonanza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Mega Bonanza Casino - Pending redemption

Complaint Info

Disputed casino

Reason

Amount

$ 194

Mega Bonanza Casino Complaints

Mega Bonanza Casino - They hadn’t verified my account

Mega Bonanza Casino - Redemption declined so resubmitted it

Mega Bonanza Casino - Won't fill my redemption

Mega Bonanza Casino - Delayed redemption since November