Dec 3 2024 I went to redeem my winnings which was a total of $750 that same day I got a email stating my request was received then I got another email about 30 45 min later sayin. That my request was approved and I woukd b receiving my winnings in my personal bank account within 3 business days and that was 4 days ago nearly 5 day now considering the time of day it is right now I just want my money that's how I was buying my kids Christmas I've been in contact wit them the past 4 says some times 2 or 3 times a day countless emails I have sent to get the same response from every individual which was the same response there co workers gave to its ridiculous
Complaint Info

Dear Mega Bonanza Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Mega Bonanza Casino Complaints
- 2 of 10 resolved
- 2 days avg response
- 3 days avg complaint life
- 1,914 USD avg amount
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Resolved
Mega Bonanza Casino - Won't fill my redemption
$9,200
Resolved
Mega Bonanza Casino - Won't fill my redemption
I am extremely frustrated with the ongoing issues regarding my redemption request. Despite providing all requested documentation... AND MUCH MORE, ...
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Unresolved
Mega Bonanza Casino - Delayed redemption since November
$500
Unresolved
Mega Bonanza Casino - Delayed redemption since November
I have been trying to redeem 500.00 since 11-15-2024 With no redemption, they continue to ask for bank information which I sent in at least 10 times ...
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Unresolved
Mega Bonanza Casino - Redemption still in process for 56 days now
$1,400
Unresolved
Mega Bonanza Casino - Redemption still in process for 56 days now
Hello, I honestly didn’t want to put this Complaint in because I’ve honestly won more money on this site than I put into it But that being said, I ...
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Rejected
Mega Bonanza Casino - Ongoing redemption delay and restriction after 2 months
$194
Rejected
Mega Bonanza Casino - Ongoing redemption delay and restriction after 2 months
I’ve been in an ongoing battle with Mega Bonanza's support for the redemption of 194 Sc placed on December 9th, 2024. It’s been two months and ...
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