I am Amanda. MaxCasino administrator. Kindly let me clarify this issue for you.
First of all, regarding the documents requested twice:
According to the terms of our service: http://maxcasino.com/page/termsandconditions
8.12.4. If the requested amount exceeds one thousand united states Dollars (USD 1,000) or more, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card (page with a photo). The passport series and number may be painted out on the image. If you made deposits to your account with the plastic card you must also send us the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side ) must be visible, the CVV2 code must be painted out.
As you have mentioned above, your win exceeds the withdrawal possible without providing documents.
You have been asked to send a copy of your documents repeatedly in your hands due to the fact our antifraud department was not satisfied with the quality of your previous copies. We suppose everyone will agree that it is better to double check then risk security of the service.
Secondly let's clarify the payout issue. Will refer to the terms once again.
8.12.5. if the total bet is less than three times the first deposit, the Company reserves the right to withhold 10% (but no less than 0.5 USD or the equivalent sum) of the amount being withdrawn in order to cover the bank transfer expenses. If the deposit was made via the plastic card the administration takes away 20% of the current player balance.
So actually, there is a possibility to withdraw your win without wagering required.
But, I have to admit, that you did except bonuses from us - 1050 EUR has been added to your account as our loyal customer (550 EUR) and as an excuse for the delay with a payout (500 EUR), by the way, previously discussed here. According to the terms of our service in such a case you have to fulfill wagering requirements :
30.1.5 WAGERING REQUIREMENTS
The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack, Arcade games (Heads or Better, Dice Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games towards Your Wagering Requirements. All other Slot games contribute 100%, Roulettes contribute 0%.
Due to the fact, you prefer to play roulette mostly at the moment you have not enough turnover of your bonus. Thus, we have asked you to stake your bonus appropriately in other games, but roulette before the withdrawal.
As soon as you fulfill the wagering requirements - we'll process your withdrawal.
Hope to see you playing at our casino soon!