Complaint #3 Mafia Casino

Withdrawals blocked and casino not responding

By isaac77

8 months ago

After winning a significant amount (~13k CAD), MafiaCasino blocked me from making withdrawals without noticing me or giving an explanation. After emailing support, they said I needed to log in without a VPN, which I did and chatted with support. I then emailed their support again as the issue was not solved and they said I needed to have my identity reviewed. I proceeded to go trough the ID verification and that was accepted but my proof of address documentation was denied with no explanation even though it was stated as one of the accepted documents. I was not given a reason as to why the document I submitted was not accepted but still, I submitted a different document and it has been under review for over a week with no response from their support. I am locked from making withdrawals and they just refuse to review my document and even reply.

Disputed Casino Mafia Casino

Reason Verification issues

Amount $13000

Discussion

AskGamblers

• Support Team

7 months ago

Dear @isaac77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

7 months ago

Dear Isaac,

We are glad to hear that you have successfully received one of your withdrawals.

So far, a total of three withdrawal requests have been processed, with the most recent one completed today. Please note that the arrival of the funds depends on your bank.

At this moment, we can see one pending withdrawal request, which was submitted yesterday, and we are working to process it as quickly as possible.

We truly appreciate your cooperation and understanding.

Best regards,
Mafia Casino Team

AskGamblers

• Support Team

7 months ago

Dear @isaac77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

isaac77

8 months ago

Hello,

I can confirm that I can now withdraw and that I have received one of my requested withdrawals!

Thank you!

Mafia Casino Complaint Stats

Resolved 21 / 21

Avg. Amount $2,659

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

Mafia Casino Complaints

See all complaints for this casino

Win recorded but never credited despite multiple support contacts

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

Resolved

$62

Please help me get my money from Mafia Casino

I have requested three withdrawals from Mafia Casino between April 1 and 3. The three withdrawals were for $700, $750 and $750; totalling $2200. I haven't received anything yet. I have emailed them numerous times and they have responded that the processing has been delayed because of the number of withdrawals that they have or that it is still processing but it is in the queue. They said that verification is not required. I am very frustrated. Can you help?

Resolved

€2,200

I am experiencing a significant delay with a withdrawal from Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

Resolved

€4,473

Delayed CAD 1000 withdrawal

I made a withdrawal request of $1000 1 week ago now, on March 26. In the terms and conditions, a deadline of 3 working days is mentioned. I have contacted online support twice and I am told that my request is following the process and will be processed as soon as possible. At no time they asked for KYC verification. I do not have an active bonus. And this is not the first time that I have made withdrawals at this casino but it's the first time that is so long.

Resolved

$1,000

Account verification KYC delay

Mafia Casino doesn't verify my account and also blocks me from withdrawing any winnings.

I have sent them everything that they needed (Photo of my ID, passport, Bank statement, Selfie holding my ID, and Mafia Casino site on background)

Currently, my account still shows that I need to verify my account. The verification site looks empty.

I have tried to verify my account for weeks already, but nothing happens.

Resolved

€570

Stalling payments

My withdrawals have been pending for 2 weeks and the casino has not paid them.
They have not even contacted me to tell me why . Can I please have a conversation with them here on this website for help and clarity and completing the payments owed to me. I have 3 pendign withdrawals of 750$ each and a balance 6752 in the account

Resolved

$2,250

Delayed payment and stealing

Casino: Mafia Casino (mafiacasino.com)

License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

- First withdrawal requested: March 18, 2026

- Daily limit: $1,200

- Promised processing time: 3 days

- Actual status: Still "processing" with no exact date

Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

Previous payments received: 2 × $750 (proof casino can pay).

No bonus used, no rule violations.

Request: Immediate processing of all pending withdrawals with specific completion dates.

Resolved

$12,000

Delayed 150000HUF withdraw

I initiated a 150.000HUF withdrawal more than a week ago, but nothing has happened. The AI chatbot just keeps giving me template responses and misleading information. I play frequently and I am fully aware that my details, my account, and my winnings are all legitimate, so they have no valid reason to delay the process they simply do not want to pay out!

My withdrawal request still hasn’t been approved. They keep telling me that everything is fine with my withdrawal and that it is in the final stage, so I should receive it soon. However, they have been saying this for several days now, and nothing is happening.

Resolved

Ft150,000

Payments outstanding for 10 working days

I currently have three pending withdrawal requests of €500 each, which represents the maximum number of simultaneous withdrawals allowed by the casino.

In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

The status of the withdrawals has not changed since they were submitted.

I kindly request a clear explanation for the delay and a definitive update regarding the processing of my withdrawals.

Resolved

€1,500

50000 NOK withdrawal delayed

Hello,

I submitted a withdrawal request on January 21st, 2026, and as of today, the withdrawal is still pending with no concrete timeline provided. The total amount of the pending withdrawal is 50,000 NOK.

I am aware that my account has a daily withdrawal limit of 5,000 NOK. However, despite this limitation, no withdrawals have been processed at all since the initial request, and no payments have been received.

I have contacted Mafia Casino's live chat multiple times regarding the delay. Each time I receive generic responses stating that the casino is experiencing delays, that there is no danger, and that the finance department is working on the matter. No estimated processing time has been provided during any of these conversations.

In order to avoid any delays, I proactively asked the casino if I could submit my KYC and verification documents in advance. However, I have not received clear instructions or a request for specific documents, despite my willingness to fully cooperate.

For deposits, I used a Revolut one-time virtual card. The original deposit was funded from my personal bank card to my Revolut account, and then paid to the casino using the Revolut virtual card. I can provide full documentation for proof of identity, proof of address, proof of ownership of the Revolut account, and proof of the full deposit flow from the bank to Revolut and then to the casino.

At this point, more than a reasonable processing time has passed, and communication from the casino remains vague and repetitive. Based on similar cases involving this casino, I am concerned that the withdrawal is being unnecessarily delayed.

I kindly ask AskGamblers to assist in mediating this case and helping ensure that my withdrawal is processed without further delay.

Resolved

kr50,000