Complaint #3 Mafia Casino

Withdrawals blocked and casino not responding

By isaac77

1 year ago

After winning a significant amount (~13k CAD), MafiaCasino blocked me from making withdrawals without noticing me or giving an explanation. After emailing support, they said I needed to log in without a VPN, which I did and chatted with support. I then emailed their support again as the issue was not solved and they said I needed to have my identity reviewed. I proceeded to go trough the ID verification and that was accepted but my proof of address documentation was denied with no explanation even though it was stated as one of the accepted documents. I was not given a reason as to why the document I submitted was not accepted but still, I submitted a different document and it has been under review for over a week with no response from their support. I am locked from making withdrawals and they just refuse to review my document and even reply.

Disputed Casino Mafia Casino

Reason Verification issues

Amount $13000

Discussion

AskGamblers

• Support Team

11 months ago

Dear @isaac77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

11 months ago

Dear Isaac,

We are glad to hear that you have successfully received one of your withdrawals.

So far, a total of three withdrawal requests have been processed, with the most recent one completed today. Please note that the arrival of the funds depends on your bank.

At this moment, we can see one pending withdrawal request, which was submitted yesterday, and we are working to process it as quickly as possible.

We truly appreciate your cooperation and understanding.

Best regards,
Mafia Casino Team

AskGamblers

• Support Team

11 months ago

Dear @isaac77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

isaac77

11 months ago

Hello,

I can confirm that I can now withdraw and that I have received one of my requested withdrawals!

Thank you!

Mafia Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $2,739

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

Mafia Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 21 out of 22 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Mafia Casino Complaints

See all complaints for this casino

Withdrawals pending

I currently have €14,000.20 shown as my casino balance. In addition, I have three pending withdrawals totaling €1,490 (€500 + €490 + €500).

The casino’s withdrawal system explicitly states that I have reached the maximum number of pending withdrawal requests, meaning I am unable to submit any additional withdrawal requests while these three remain pending.

The three withdrawals are still pending/under verification, and I have been unable to obtain a clear response from the casino regarding when they will be processed.

I am therefore currently unable to withdraw my remaining balance of €14,000.20. Given the significant amount involved, I am requesting assistance in obtaining clarification from the casino and, ultimately, access to my funds.
:
500€ 03/09/2026
490€ 04/09/2026
500€ 11/09/2027

Resolved

€1,490

Three Withdrawals Significantly Overdue

Hello,
I am submitting this complaint regarding three withdrawal requests that have been pending for an unusually long period.
I made three withdrawal requests of €500 each:
€500 on 15 August 2026
€500 on 16 August 2026
€500 on 17 August 2026
Therefore, a total of €1,500 is currently pending.
Today is 1 September 2026, and all three withdrawals are still stuck at the first stage of processing.
The casino advertises a withdrawal processing time of approximately 1–3 business days. This timeframe has now been exceeded by a significant margin.
I have contacted Live Chat and VIP support several times. I have repeatedly been told that there is currently a delay affecting the financial department and that my withdrawals have been escalated or marked as urgent. However, despite these assurances, the withdrawals remain pending and I have still not been given a clear processing or payment date.
What concerns me even more is that I still have approximately €10,000 remaining to withdraw from my balance. I therefore need to understand how and when these funds will be processed, especially considering that my previous withdrawals are already significantly delayed.
I fully understand that occasional delays can occur. However, the advertised 1–3 business day timeframe has been exceeded by a considerable amount, and repeated contacts with support have not resulted in any concrete resolution.
I am therefore asking AskGamblers to assist me in obtaining:
A clear explanation as to why these three withdrawals have remained pending since 15–17 August.
Confirmation of the exact current status of each withdrawal.
The processing and payment of the outstanding €1,500 as soon as possible.
A clear and realistic timeframe for the processing of these withdrawals.
Clarification regarding the procedure and expected timeframe for withdrawing the remaining approximately €10,000.
I can provide screenshots showing the withdrawal dates, amounts, current status, the advertised processing timeframe and my conversations with the casino's support team.
I am not asking for preferential treatment. I simply want my withdrawals to be processed within a reasonable timeframe and in accordance with the casino's stated withdrawal conditions.
Thank you for your assistance.

Resolved

€10,000

I am experiencing a significant delay with withdrawals from Mafia Casino

Dear Mafia Casino, I am experiencing a significant delay with withdrawals from Mafia Casino.

According my betting history On June 27, 2026, I deposited 40000 HUF and 10861 HUF and I received a bonus a 40000 HUF for sport betting. After completing wagering, my balance reached approximately 314621 HUF. After I bet on FIFA World Cup 3rd place match and won 3 times money, so my balance reached with cashback approximately 942133 HUF now and I submitted a withdrawal of 200000 HUF 3 times on July 19, 20, 21 via MasterCard which was paid out after 2.5 weeks. Very much time. You promised that you would correct it in the future. But I can not see it. On July 19th I won with a bet 314621 HUF 3 times my money, so my balance reached 1146146 HUF. On 6th of August I won 3 times money with Benfica and Inter Miami match so now my balance is 1408046 HUF. My second withdrawal process took 6 working days long. Very long time. My balance is now 808046 HUF.

On 19th, 20th and 21st of August I started the third withdrawal process with 3x200000 HUF. Since then, the withdrawal has remained in “processing” with no progress. And now 6 working days have passed. So I have waited for my withdrawal for 6 working days.

I have contacted both via e-mail and live chat multiple times and was told the withdrawal would be prioritized and the withdrawal was accepted but to wait and they could not tell me punctually the processing time and the exact date when will be my withdrawals is being processed. Despite of it they begged my pardon. Despite this, it is still pending nearly 6 working days later. Plus I was told it was being prioritized, and I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update. The other problem is that they let me withdraw only 3 withdrawals and 808064 HUF is still on my balance so that will be another long days to withdraw in this way (Yet 2 plus withdrawals!). So maybe my withdrawal time will be yet 1-2 weeks instead of 3 working days as the previous ones were 2.5 weeks and 6 working days. I do not like that this will be another 2 weeks because I have only 5-6 betslips to check which is not so much time. They promised that this delay will be fixed next time, but nothing was happened. This is unacceptable in the European Union.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with e-mail support as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that all my 5 withdrawals be processed without further delay.

Waiting for your reply soon.

Best Regards….

Resolved

Ft600,000

I am experiencing a significant delay with withdrawals from Mafia Casino

Dear Mafia Casino, I am experiencing a significant delay with withdrawals from Mafia Casino.

According my betting history On June 27, 2026, I deposited 40000 HUF and 10861 HUF and I received a bonus a 40000 HUF for sport betting. After completing wagering, my balance reached approximately 314621 HUF, after I did bet on FIFA World Cup 3rd place match and won 3 times money, so my balance reached with cashback approximately 942133 HUF now and I submitted a withdrawal of 200000 HUF 3 times on July 19, 20, 21 via MasterCard which was paid out after 2.5 weeks. Very much time. You promised that you would correct it in the future. But I can not see it. On July 19th I won with a Bet with 314621 HUF 3 times money, so my balance reached 1146146 HUF. On 6th of August I won yet 3 times money with Benfica and Inter Miami match so now my balance is 1408046 HUF.

On 6th, 7th and 8th of August I started the withdrawal process with 3x200000 HUF. Since then, the withdrawal has remained in “processing” with no progress. And now 6 working days were gone. So I have waited for my withdrawals since 6 working days.

I have contacted both via e-mail and live chat multiple times and was told the withdrawal would be prioritized and the withdrawals were accepted but wait and they could not tell me punctually the processing time and the exact date when will be my withdrawals is being processed. Despite of it they begged my pardon. Despite this, it is still pending nearly 6 working days later. Plus I was told it was being prioritized, and I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update. The other problem is that they let me withdraw only 3 transactions of withdrawals and 808064 HUF is Still on my balance so that will be another long days to withdraw in this way (Yet 5 plus withdrawals!) so Maybe my withdrawal time will be 2-3 monthes instead of 3 workings days as the previous was 2.5 weeks. I do not like that this will be another 2.5 weeks because I have only 5-6 betslips to check which is not so much time. They promised that this delay will be fixed next time, but nothing was happened. This is unacceptable in the European Union.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with e-mail support as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that all my 8 withdrawal be processed without further delay.

Waiting for your reply soon.

Resolved

Ft600,000

Withdraw delay at Mafia Casino

I submitted a withdrawal request last Friday. I was told 1-3 business days as per their T&Cs. We are now in business day 5. I have messaged them twice since the 3 days expired and each time I am told “it is being checked”
I am concerned my money will not be paid out as they keep telling me to wait.
I have reviewed other Mafia Casino complaints and it seems like this is a common thing so I am really hoping that I get my money

Unresolved

$800

Withdrawal Pending with reverse tab beside it

With so many upgrades in online casinos and their payout processes, this site still takes up to 3 business days, after the first initial withdrawal, which means it's 4 days in total. One of their terms also state with fast payouts are available with e-wallet or online banking, but credit cards will take longer. I have seen other sites upgrade their systems to fast payouts, which to me states that they were either mandated to make that change, or wanted to keep players happy. I am currently waiting for a $500 payout since June 23, 2026, at approximately 1754:19, and they only stated today that it is only past the first day, meaning I would have to wait another three days, thus not including weekends and holidays. My complaint is that a site like this can upgrade its payouts, as one player in Trust Pilot stated that he could no longer wait and played all his winnings back. This should not be allowed on pending withdrawals; the reverse tab is right by the withdrawal.

Resolved

$500

Win recorded but never credited despite multiple support contacts

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

Resolved

$62

Please help me get my money from Mafia Casino

I have requested three withdrawals from Mafia Casino between April 1 and 3. The three withdrawals were for $700, $750 and $750; totalling $2200. I haven't received anything yet. I have emailed them numerous times and they have responded that the processing has been delayed because of the number of withdrawals that they have or that it is still processing but it is in the queue. They said that verification is not required. I am very frustrated. Can you help?

Resolved

€2,200

I am experiencing a significant delay with a withdrawal from Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

Resolved

€4,473

Delayed CAD 1000 withdrawal

I made a withdrawal request of $1000 1 week ago now, on March 26. In the terms and conditions, a deadline of 3 working days is mentioned. I have contacted online support twice and I am told that my request is following the process and will be processed as soon as possible. At no time they asked for KYC verification. I do not have an active bonus. And this is not the first time that I have made withdrawals at this casino but it's the first time that is so long.

Resolved

$1,000