LuckyDino didn't refund everything from my account

Hi , i have a Problem with the Casino luckydino i waiting since 2 weeks for getting fixed error. I played Electric Diva on 1,60/1,80 bet getting after 3-4 Bad Freespins to max Hit 35 freespins/5x after 2 spins the gamecrash and i cant join it since 2 weeks.. sorry for my bad english i hope u can help me i have screenshot of the bug. and livesupport still saying they massage Provider of the game and i have to wait... but i dont think they do it.. if u Need more Informations pls tell me :( and try to help me

Hi I was looking to join an honest reliable online casino. I looked on ask gamblers site for a casino with high ratings and found lucky dino. The site looked great and had many of my favorite games . So I opened an account and deposited a few times . On the 25th July I received an email via lucky dino offering a 400% bonus if I deposited 10 euro . I don't really take bonuses because of the wagering requirments. However I thought 400% was too good to turn down so I deposited 35 euro. I didn't receive any bonus so I contacted the live chat . I spoke to a support agent and asked where my bonus was. He said he was sorry but the promotion ended because of incorrect wagering terms. He said I will receive an email stating same in a short while . I never received any email and when I checked the website the offer was still there . Also my friend received the same offer by email an hour after I spoke to the support agent. I asked the agent to close my account after learning this . I told him it was very unfair to offer customers this dishonest bonus just to get them to deposit their money . Do they not turn over millions every year because of the customers who spend more than they earn and lose even more . I'm sure I am not the only customer that was conned by lucky dino casino. I just want to warn others out there to talk to someone at the casino before they deposit via email offering bonuses.

Hello

On 16 Aug. I opened an account at LuckyDino, from then till now I made multiple transactions between me and casino. I also had my account verified with documents.

On my last game session (19 Sep.) I decided to respond again to the bonus invitation sent as usual by LuckyDino casino management. On that session my account was closed during my game play.
I had a 4000 EUR balance and I think that this is the reason. I see in this a reason because during the month of September I made deposits worth 1600 - 1800 EUR all lost played in the same manner and in this situation no one had anything to say.

After I spoke on the phone with LuckyDino management I was informed that they took the decision because of my game play technique, I played slots with with 5 EUR/line only two lines.

This type of game play is not forbidden in the casino T&C which have the contract value.

I also make the mention that I was forced to play in this way since the casino does not accept bets greater than 10 without increasing the bonus wagering.

What I want is to have my account reopened and access to my funds.