Complaint #8 Lucky Spins Casino

Self Exclusion Stalling

By Gtradi0

1 year ago

After messaging the support telling that I have no control and having gambling addiction issue. The team remain actionless. The website does not have any self exclusion button which is unsafe to any gambling addicts.

I am submitting a complaint and demanding compensation because this casino is does not do any action after surrendering and requestion for self exlcusion.
Please see attached email.

I have been emailing them clearly advising to be permanent exclusion due to gambling addiction.

Its is not safe for the player all casino should have self exclusion to be accessible.

Disputed Casino Lucky Spins Casino

Reason Account closure

Discussion

Gtradi0

1 year ago

Still no updates.. No one is contacting me.

Gtradi0

1 year ago

Hi there,

Nobody is contacting me regarding this request. I will still have to go seek for legal help if not amended.

Lucky Spins Casino

• Representative

1 year ago

Hi

I am very sorry that you had to go through this.
I can see that your LuckySpins account was permanently closed on 6 Dec.

If I have any updates on this case, I will post it here but I believe that you are in contact with our team

Gtradi0

1 year ago

Despite my honest request to close my account and self-exclude, I have encountered significant resistance from your team. I have explained that, for personal reasons, I am unable to provide my ID at this time. However, I was still informed that my request could not be processed under these circumstances.

I must stress that I am seeking to close my account permanently for my well-being, and I am disappointed by the lack of cooperation I have received. This matter is very urgent to me, and I kindly ask that you reconsider my situation and take immediate action to close my account, even if I am unable to provide an ID at this moment.

Please understand that this was a serious request, and I was asking for your full cooperation in helping me with this self-exclusion process. I trust you will address this matter as a priority and confirm the permanent closure of my account as soon as possible. I am still firm for a compensation for my money. They have to face their consequences of not being aware of what is happening. Some casino just close my account when I request it.

Lucky Spins Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,965

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Lucky Spins Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

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