Complaint #2 Lucky Spins Casino

700 euros of disappeared in transaction

By abelnaess

3 years ago

I tried to deposit around 700€ in to my LuckySpins wallet. The client withdrew money from my bank account, but said that the transaction failed. I’ve asked them numerous times for help, but nothing seems to happen. It has been over 1,5 months since it happened.

Never happened to me at any other casino I’ve used.

Disputed Casino Lucky Spins Casino

Reason Declined payment

Amount €700

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

abelnaess

3 years ago

Hello again,

That is okay. I will not go further with this complaint. Thank you to the AskGamblers-service! You can regard this issue as solved.

Best regards,

AskGamblers

• Support Team

3 years ago

Dear @abelnaess,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Spins Casino

• Representative

3 years ago

Dear player,

Please note that when it comes to your transactions made on Sept 15th you had 6 deposit attempts (5 in the amount of 1000 NOK) and one in the amount of 3000 NOK, and all of the attempts were successful which means every single transaction made on the 15th was successfully credited to your player's account
(SS of the transactions submitted).

The exact time entries in which the transactions were made are listed below, and you should be able to check quite easily and match the time entries with the ones on your online banking pages as additional proof that no other charges were made on our side on Sept 15th and Sept 16th

19:02:32-1000 NOK
19:19:41-1000 NOK
19:32:44-1000 NOK
19:50:37-1000 NOK
20:09:15-1000 NOK
20:30:51-3000 NOK

Once again thank you for your cooperation, and please let us know if there is anything else needed from our side

Lucky Spins Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,965

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Lucky Spins Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

Lucky Spins Casino Complaints

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They asked me for bankstatement from my bank, i sent it and im still waiting.

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Self Exclusion Stalling

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Please see attached email.

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