Complaint #22 Lucky Spins Casino

Delayed payment still waiting

By William M.

3 weeks ago

Im still waiting for 46000NOK.
They were processed and payed out according to luckyspins the 11th of june. They first told me 3 banking days, then they said 5 working days. Now it have been over 5 workong days and im still waiting.
They asked me for bankstatement from my bank, i sent it and im still waiting.

Disputed Casino Lucky Spins Casino

Reason Delayed payment

Amount kr46000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @eazzy_w,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Spins Casino

• Representative

3 weeks ago

Hi William M,

First of all, I want to apologize for the inconvenience and frustration this delay has caused you. This is certainly not the experience we want for our players.

Regarding your missing withdrawal, thank you for sending over your bank statement. We truly appreciate your patience and cooperation in helping us resolve this as quickly as possible.

We want to reassure you that your withdrawal of 46,000 NOK was successfully processed on our end on the 11th of June. Unfortunately, the funds are currently pending with our payment provider, which has caused this unexpected delay.

We have escalated this matter directly with the provider and are actively following up on your behalf. As soon as we receive an update, we will contact you immediately via email.

Thank you again for your understanding and for helping us help you.

Warm regards,
LuckySpins Support Team

AskGamblers

• Support Team

3 weeks ago

Dear Lucky Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Spins Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,965

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Lucky Spins Casino Complaints

See all complaints for this casino

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I find this lack of transparency unacceptable. As a customer, I have the right to understand the exact reasoning and evidence behind such a serious decision. Simply citing broad clauses without detailing the specific behavior in question raises concerns about fairness and accountability.

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Please see attached email.

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Resolved

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Resolved

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