Complaint #3 Lucky Spins Casino

Payment delayed for more than a month and a half

By eirikaath81

2 years ago

Hi, I made an account and won around 88k NOK. I verified my account and withdraw half of it successfully. Then I tried to withdraw the rest of it ( 44k nok) but they keep saying its a problem (technical issue ) and to retry withdrawing my money ( from almost a month ago). I tried numerous times but still have the same issue and I don't get any help from them, chat support just keep telling me to redo the withdrawal and "it'll be good this time" ( it wasn't good any of those times).

I just want to withdraw my money but I don't get any help.

Disputed Casino Lucky Spins Casino

Reason Delayed payment

Amount kr44715

Discussion

AskGamblers

• Support Team

5 months ago

Dear @eirikaath81,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Spins Casino

• Representative

5 months ago

Dear AskGambers and eirikaath81,

Please note that the withdrawal was successfully processed in August 2023.

Thank you.

AskGamblers

• Support Team

5 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Lucky Spins Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

2 years ago

Dear Lucky Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Spins Casino Complaint Stats

Resolved 4 / 5

Avg. Amount $1,428

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Lucky Spins Casino Complaints

See all complaints for this casino

Declined payment with general explanation

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I find this lack of transparency unacceptable. As a customer, I have the right to understand the exact reasoning and evidence behind such a serious decision. Simply citing broad clauses without detailing the specific behavior in question raises concerns about fairness and accountability.

Resolved

€1,636

Self Exclusion Stalling

After messaging the support telling that I have no control and having gambling addiction issue. The team remain actionless. The website does not have any self exclusion button which is unsafe to any gambling addicts.

I am submitting a complaint and demanding compensation because this casino is does not do any action after surrendering and requestion for self exlcusion.
Please see attached email.

I have been emailing them clearly advising to be permanent exclusion due to gambling addiction.

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Unresolved

700 euros of disappeared in transaction

I tried to deposit around 700€ in to my LuckySpins wallet. The client withdrew money from my bank account, but said that the transaction failed. I’ve asked them numerous times for help, but nothing seems to happen. It has been over 1,5 months since it happened.

Never happened to me at any other casino I’ve used.

Resolved

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I have submitted all the valid documents for my verification and still they are keeping it on hold without any reason asking me provide documents with zip code, where in India we have only Pin code instead of Zip code. All my documents passport, driver's license, utility bills and bank statement have Pin code with City name written and they are telling me that it's not written. Also my withdrawal is held and withdraw initially deposited money nor winning amount. Please help me with this. I'm attaching files of email and my provided documents.

Resolved

₹9,920