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Lucky Nugget Casino - Stalling on account verification and withdrawal

RESOLVED
Complaint Info
Disputed casino Lucky Nugget Casino
Reason Verification issues
Posted on July 17, 2020

20 days ago I put in for a withdrawal with Lucky nugget casino. I got an email back saying my banking is incorrect, and they also refunded my withdrawal back into my Lucky Nugget account. This is what I got back from them: Kindly note that we are unable to process your withdrawal to you due to the following:
Your bank account details are invalid. Please select an alternative banking option or confirm your bank details (through bank statement or voided cheque).
Since then I have sent them (in an email) My voided cheque, 3 pictures of various credit cards, my drivers license, my SIN card AND a recent bill sent to my home address. I also downloaded all these documents on my profile on the casino. I have since gone through this exact same thing with them "7" times since then. I have gone on their instant chat (Because that is the only way of talking to this casino) 7 times as well. Each time I have been told that my inquiry has been escalated. 4 days ago I once again was on instant chat with them...I was assured this would be the last time, and my withdrawal would go through now. This morning I got the exact same email (for the 8th time) and the withdrawal is once again back in my account. I have been gambling with this casino AND all other Belle Rock casinos for MANY YEARS. I have not had this problem before.

AskGamblers
Posted on July 29, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.


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