Complaint #16
LoneStar Casino
Withdrawal pending from 8 days with no timeline despite verification being confirmed
3 days ago
I requested a withdrawal on August 4, 2026. My total deposits on the platform were approximately $15,000, and my current balance is approximately $26,000.
Since requesting the withdrawal, I have been asked multiple times to verify the cards used on my account. I submitted verification documents for every card, including one ending in 9794 that I did not initially recognize — it turned out to be a Google Pay virtual card linked to a card I had already verified (ending in 7404). I provided screenshots from Google Pay confirming this link.
On August 9, 2026, LoneStar confirmed in writing that my verification submission was "reviewed and accepted."
Despite this confirmation, my withdrawal remains pending. I have followed up on August 10 and August 11 asking for a status update or estimated timeframe. Both times I received only a generic response stating the matter is "in progress" and that "no additional action is required," with no timeline or explanation given.
It has now been over a week since my original request and several days since verification was confirmed complete, with no indication of when — or whether — the withdrawal will be processed.
Desired resolution:
I am asking LoneStar to confirm that verification is complete and to process my pending withdrawal, or at minimum the current $10,000 redemption already submitted, along with a specific timeframe for the remaining balance.
I'm submitting this complaint in hopes that AskGamblers can help facilitate a response, since direct follow-ups with the casino have not produced any concrete answer.
Since requesting the withdrawal, I have been asked multiple times to verify the cards used on my account. I submitted verification documents for every card, including one ending in 9794 that I did not initially recognize — it turned out to be a Google Pay virtual card linked to a card I had already verified (ending in 7404). I provided screenshots from Google Pay confirming this link.
On August 9, 2026, LoneStar confirmed in writing that my verification submission was "reviewed and accepted."
Despite this confirmation, my withdrawal remains pending. I have followed up on August 10 and August 11 asking for a status update or estimated timeframe. Both times I received only a generic response stating the matter is "in progress" and that "no additional action is required," with no timeline or explanation given.
It has now been over a week since my original request and several days since verification was confirmed complete, with no indication of when — or whether — the withdrawal will be processed.
Desired resolution:
I am asking LoneStar to confirm that verification is complete and to process my pending withdrawal, or at minimum the current $10,000 redemption already submitted, along with a specific timeframe for the remaining balance.
I'm submitting this complaint in hopes that AskGamblers can help facilitate a response, since direct follow-ups with the casino have not produced any concrete answer.
Screenshot
