I have already contacted support with no response. I hit a small jackpot ($677). When I went to redeem I followed the KYC process as I do on any other site. Immediately after submitting my ID, I was denied verification. To re-verify it says to contact support. I did and have heard nothing. Yet they responded to my trustpilot review immediately.
Complaint Info
LoneStar Casino Complaints
- 1 of 4 Resolved
- 2 days Avg. Response Time
- 3 days Avg. Complaint Duration
- 4,995 USD Avg. Amount
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Unresolved
LoneStar Casino - LONESTAR not paying about 7800 dollars
$7,800
Unresolved
LoneStar Casino - LONESTAR not paying about 7800 dollars
I have had a pending redemption for over a week now. They said I am fully verified so there is nothing more I can do on my end. I have emailed them ...
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Unresolved
LoneStar Casino - Withdrawal pending over 2 weeks with no timeline
$7,600
Unresolved
LoneStar Casino - Withdrawal pending over 2 weeks with no timeline
I am submitting a complaint regarding a pending redemption of $7,600 that has now been outstanding for two weeks.I requested this withdrawal on or ...
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Unresolved
LoneStar Casino - Delayed payment with no transparency
$3,581
Unresolved
LoneStar Casino - Delayed payment with no transparency
Player ID 9746480. I am fully verified on Lonestar and have played through tens of thousands over the past few months. I have had many successful ...
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Resolved
LoneStar Casino - Delaying payment on redemption
$1,000
Resolved
LoneStar Casino - Delaying payment on redemption
I am fully verified on the site and requested a redemption last Friday, around a little after noon. It says they usually have redemption paid out 24 ...
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