Complaint #12 Lion Slots Casino

Lion slots casino stopped operating in India but before close I had balance of 100gbp

By jiren8

3 years ago

I had balance of 100gbp and suddenly casino closed its operations in India. So when I contacted casino didn't get a reply. Kindly help in resolving the issue as I couldn't get screenshot of balance after location discontinuation. They didn't inform regarding the closure in email.

I tried contacting the casino help many times but didn't get a positive reply and instead they blocked the account.

Disputed Casino Lion Slots Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @jiren8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lion Slots Casino

• Representative

3 years ago

Hi Jiren8,

We have looked into your withdrawal query and had found that on the 22nd of June 2022 you were advised to make a verification Bitcoin deposit of $25 as your last deposit at the casino was over 90 days ago.

This is also mentioned in the casino’s Terms and Conditions where it states under number 32:

“A minimum verification deposit of $10 via Bitcoin or $25 with a card will have to be made and wagered at least once through before a withdrawal can be paid to you, or if you have not made a deposit within the last 90 days. This also applies to withdrawals that were rejected and are re-requested for payment 90 days after your last purchase. Any withdrawal originating from a deposit that is less than stipulated above will be deemed null and void”.

You had not made the required verification deposit since the date this was communicated to you, which was done so via the Live Chat Facility and through E-mail as well.

You were advised again on 6th July 2022 via e-mail, 17th August 2022 via e-mail and 12th October 2022 through Live Chat, that you would need to make a verification deposit to have your withdrawal processed out. At the end of October 2022, the restriction was put in place, resulting in your account being closed.

Please note that the Terms and Conditions state under point 5:

“Residents from the following geographic location are prohibited from holding an account at Lion Slots; Australia, Belgium, Canada, Cayman Islands, Czech Republic, Finland, Italy, France, Latvia, Lithuania, Bangladesh, Netherlands Antilles, South Africa, Israel, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, Reunion, New Jersey, India, Indonesia, Brazil, Belarus, Japan, Morocco, Colombia and Turkey”.

Regrettably, you were given a reasonable amount of time to complete the necessary requirements before your geographic location was restricted by the casino and since this was not completed, your bonus and any winnings originating from this was forfeited due to the restriction set on your geographic location.

Kind regards,
Lion Slots Casino

Lion Slots Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $943

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Lion Slots Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Lion Slots Casino Complaints

See all complaints for this casino

6k Bitcoin withdrawal since January 6th

This is about Lion Slots casino. I deposited I believe it was $70 on January 11th. I didn't use any coupons restricting my deposit winnings. I won $6,000 and requested it withdrawal by Bitcoin. The deposit was supposed to take 2 to 3 days to process. I have been verified with Lion slots for a very long time. Even before they changed platforms, I even email to verify that there was nothing holding up by withdrawal.

After waiting some days, I received an email on the 16th trying to convince me to cancel my withdrawal and switch my withdrawal method to money card, promising additional coupons if I did so. I refused because I had already waited and I was not about to start the withdrawal process all over again.

After refusing, I expected my withdrawal to be processed in the next 24 to 48 hours. I waited a couple of days and when I didn't see the withdrawal I contacted them again. I was told they were having maintenance with their Bitcoin processor and they couldn't give me a time or date when I would receive my cash out.

I pointed out that they were still accepting deposits via Bitcoin. They claimed one didn't have anything to do with the other. After a bunch of back and forth emails, I asked if changing my withdrawal method would reset the clock. I was told that yes it was would and I'll be looking at about at least another seven business days for them to process the withdrawal with another payment method.

They have given me no time frame on when my withdrawal will be processed and have basically said they will pay when they pay.

I have screenshots of all the emails back and forth.

Resolved

$6,037

Withdrawal not done as casino support is twisting truth after verification deposit

I got 20$ free chip and played through the wagering requirement of 60X and made a withdrawal of 100Pound and casino support asked me submit documents and asked for 25$ verification deposit. I submitted the documents and made the verification deposit of 26.30$. After I made the verification deposit casino support is denying withdrawal as they need 25 in pounds not in dollars but in all of their email communication it was 25$ and I even confirmed thrice with casino support whether its dollar or pound and they confirmed its dollars. But after deposit was made they twisted the truth and they cancelled the agreement and asking me again to redo verification deposit of 25pounds which is basically cheating after deposit. I made deposit of 0.0004987 bitcoin which equals 26$ but now they nullified the deposit and again making to deposit 25pounds from scratch.

Resolved

£100

Won't pay in Bitcoin, again

For the second time, after I win at lion casino and try to cash out, I am told their bitcoin service is unavailable and is not an option and I will have to resubmit with bank wire transfer. My bank does not do international wire transfers. After many emails in which they repeatedly told me to use bank wire or I should open a new account at a bank that does accept wire transfer, I feel I have no recourse but to come here. Ironically this exact same thing happened last month but as soon as I came here they had no problem paying me immediately.In BITCOIN. Had I known that they STILL wouldn't pay in bitcoin I never would have played there. I offered them to just refund what I have deposited this month which is also $200 or pay me in bitcoin. And I haven't heard from them since. Any help would be greatly appreciated.

Resolved

$200

Lied to me regarding Bitcoin withdrawals

I received a free spin bonus from lion slots on October 31 which I played and won $300 after play through.
Of course the max withdrawal was $100 which was fine so I requested the 100 in bitcoin.
I received an email congratulating me but also said I needed to make a "verification" deposit in bitcoin to proceed with the WD.
Ok. A few days later I had purchased some bitcoin and after several attempts,and many fees,deposited $25 in bitcoin and played through it.
I received another email saying I could now submit my WD as I had met their requirements(see attached) so I did. That was on Nov 6. They say there is a 24hr hold during which I can reverse the request. I didnt.
Today Nov 8th I talked to live chat to see how long the wait is on a bitcoin WD and was told they weren't doing bitcoin. WHAT??
While verifying my documents we had sent several emails back and forth, and each one of them stated that I MUST make a bitcoin deposit to proceed with my withdrawal.
Their only other WD option is wire transfer but my bank does NOT do international wire transfers.
They claim in live chat and by email that they told me bitcoin was not an option and that is a complete lie. I was told repeatedly that I MUST deposit with bitcoin as recently as 2 days ago. If I had known bitcoin was not an option i NEVER would have played there as wire transfer is not possible for me.
I have all their emails available, clearly stating the necessity of depositing $25 in bitcoin for verification.
I followed all of their rules...did exactly as they said...my documents are approved and now I can't be paid. I also deposited $25 cash along with the bitcoin.
I feel like this is very shady business tactics and I want to be paid what I won or at the very least a refund of the 25$ and 25$ bitcoin I spent not knowing I could not withdraw.
Thank you for any help you can give.

Resolved

$125

Went rogue on me

I managed to play out 15 dollar chip and guy on chat told me i need to make a deposit of 25 dollars to withdraw them.I deposited money in the casino and make a withdraw request for 100 dollars.Then they asked for my documents on email and i sent them all they asked.That was week ago and i never heard from them again.I tried to open my account but they have locked it for no reason.I sent them various emails but no one responds to them.I have proof of deposit and emails i sent to support which were never responded to.I broke no rules what so ever and want to konw why this casino turned rogue on me???

Resolved

$100

Delaying payout

I requested a wd on the july 30. I was told that I may or may not have to submit docs and the payout was processed in 2-5 days. Finally on 8/2 I ask them about my docs and payout. They had some problems, so they say, in getting the docs to me. So I had to create a gmail account and find the auth form in the spam folder. I filled it out and sent all required info to them. They say they did not get them until the 3rd and takes 2 days to process. Ok I gave then that. Today is day 3. Now they tell me they are having some delay just processing my docs and they have not even started on my wd. I think they are delibertly doing this because I did voice my opinon about how they are lying to people about there payout procedures and demaned they process my docs and pay me!!! Can you help me? Thank you for your help.

Resolved