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Lion Slots Casino - Lied to me regarding Bitcoin withdrawals

RESOLVED
Complaint Info
Disputed casino Lion Slots Casino
Reason Declined payment
Amount $ 125
Jaz69 Washington Message
Posted on November 9, 2018

I received a free spin bonus from lion slots on October 31 which I played and won $300 after play through.
Of course the max withdrawal was $100 which was fine so I requested the 100 in bitcoin.
I received an email congratulating me but also said I needed to make a "verification" deposit in bitcoin to proceed with the WD.
Ok. A few days later I had purchased some bitcoin and after several attempts,and many fees,deposited $25 in bitcoin and played through it.
I received another email saying I could now submit my WD as I had met their requirements(see attached) so I did. That was on Nov 6. They say there is a 24hr hold during which I can reverse the request. I didnt.
Today Nov 8th I talked to live chat to see how long the wait is on a bitcoin WD and was told they weren't doing bitcoin. WHAT??
While verifying my documents we had sent several emails back and forth, and each one of them stated that I MUST make a bitcoin deposit to proceed with my withdrawal.
Their only other WD option is wire transfer but my bank does NOT do international wire transfers.
They claim in live chat and by email that they told me bitcoin was not an option and that is a complete lie. I was told repeatedly that I MUST deposit with bitcoin as recently as 2 days ago. If I had known bitcoin was not an option i NEVER would have played there as wire transfer is not possible for me.
I have all their emails available, clearly stating the necessity of depositing $25 in bitcoin for verification.
I followed all of their rules...did exactly as they said...my documents are approved and now I can't be paid. I also deposited $25 cash along with the bitcoin.
I feel like this is very shady business tactics and I want to be paid what I won or at the very least a refund of the 25$ and 25$ bitcoin I spent not knowing I could not withdraw.
Thank you for any help you can give.

Posted on November 9, 2018

Hi Jaz69,

We apologize for any inconvenience that you may have experienced with your Bitcoin withdrawal at Lion Slots.

Kindly note, as per our previous correspondence, we have received your Bitcoin address. Your withdrawal will be paid with our next available batch of payments.

Kind Regards,
Lion Slots

Jaz69 Washington
Posted on November 9, 2018

Update to my complaint... Thank you Lion Slots for your prompt attention to this matter. I understand that some things are out of your control and I appreciate what you are doing to take care of me.
You have shown a very high level of professionalism.

Ask Gamblers, I would like to keep this open until I am actually paid, but it seems they are doing the best they can and I expect payment shortly.
Thank you for your help!

Posted on November 12, 2018

Hi Jaz69,

Your withdrawal has been processed. You should have a confirmation email in your Inbox.

Kind Regards,
Lion Slots

Jaz69 Washington Message
Posted on November 12, 2018

Complaint withdrawn! I have been paid in full.
Thank you to all parties involved, I appreciate your help.

Jaz69 Washington Message
Posted on November 12, 2018

This complaint can be closed. Paid in full. Thank you all very much!

AskGamblers
Posted on November 13, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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