Complaint #5
Lion Slots Casino
Lied to me regarding Bitcoin withdrawals
7 years ago
I received a free spin bonus from lion slots on October 31 which I played and won $300 after play through.
Of course the max withdrawal was $100 which was fine so I requested the 100 in bitcoin.
I received an email congratulating me but also said I needed to make a "verification" deposit in bitcoin to proceed with the WD.
Ok. A few days later I had purchased some bitcoin and after several attempts,and many fees,deposited $25 in bitcoin and played through it.
I received another email saying I could now submit my WD as I had met their requirements(see attached) so I did. That was on Nov 6. They say there is a 24hr hold during which I can reverse the request. I didnt.
Today Nov 8th I talked to live chat to see how long the wait is on a bitcoin WD and was told they weren't doing bitcoin. WHAT??
While verifying my documents we had sent several emails back and forth, and each one of them stated that I MUST make a bitcoin deposit to proceed with my withdrawal.
Their only other WD option is wire transfer but my bank does NOT do international wire transfers.
They claim in live chat and by email that they told me bitcoin was not an option and that is a complete lie. I was told repeatedly that I MUST deposit with bitcoin as recently as 2 days ago. If I had known bitcoin was not an option i NEVER would have played there as wire transfer is not possible for me.
I have all their emails available, clearly stating the necessity of depositing $25 in bitcoin for verification.
I followed all of their rules...did exactly as they said...my documents are approved and now I can't be paid. I also deposited $25 cash along with the bitcoin.
I feel like this is very shady business tactics and I want to be paid what I won or at the very least a refund of the 25$ and 25$ bitcoin I spent not knowing I could not withdraw.
Thank you for any help you can give.
Of course the max withdrawal was $100 which was fine so I requested the 100 in bitcoin.
I received an email congratulating me but also said I needed to make a "verification" deposit in bitcoin to proceed with the WD.
Ok. A few days later I had purchased some bitcoin and after several attempts,and many fees,deposited $25 in bitcoin and played through it.
I received another email saying I could now submit my WD as I had met their requirements(see attached) so I did. That was on Nov 6. They say there is a 24hr hold during which I can reverse the request. I didnt.
Today Nov 8th I talked to live chat to see how long the wait is on a bitcoin WD and was told they weren't doing bitcoin. WHAT??
While verifying my documents we had sent several emails back and forth, and each one of them stated that I MUST make a bitcoin deposit to proceed with my withdrawal.
Their only other WD option is wire transfer but my bank does NOT do international wire transfers.
They claim in live chat and by email that they told me bitcoin was not an option and that is a complete lie. I was told repeatedly that I MUST deposit with bitcoin as recently as 2 days ago. If I had known bitcoin was not an option i NEVER would have played there as wire transfer is not possible for me.
I have all their emails available, clearly stating the necessity of depositing $25 in bitcoin for verification.
I followed all of their rules...did exactly as they said...my documents are approved and now I can't be paid. I also deposited $25 cash along with the bitcoin.
I feel like this is very shady business tactics and I want to be paid what I won or at the very least a refund of the 25$ and 25$ bitcoin I spent not knowing I could not withdraw.
Thank you for any help you can give.
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