Complaint #10 LasAmericas Casino

Urgent Complaint Regarding Withdrawal from Las Americas Casino

By Maximilian G.

2 years ago

Dear AskGamblers Support Team,

I am reaching out to bring to your attention an issue with Las Americas Casino. On January 17, 2024, I initiated a withdrawal request for €718.72. Despite my efforts to contact their customer support, there has been no resolution or communication regarding the status of my withdrawal.

I kindly request your assistance in investigating the matter and ensuring a swift resolution with Las Americas Casino.

Details:

Casino: Las Americas Casino

Withdrawal Amount: €718.72

Request Date: January 17, 2024

I appreciate your prompt attention to this matter and anticipate updates on the progress of your investigation.

Disputed Casino LasAmericas Casino

Reason Delayed payment

Amount €718.72

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear @Minjuung,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

LasAmericas Casino

• Representative

2 years ago

Hey Dear Team and MINJUUNG,

Very sorry for the delay in your withdrawal process, take additional review from slots providers.

Now you all pending withdrawals was approved since 15 days ago.

Best Regards

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per LasAmericas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

LasAmericas Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $2,031

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

LasAmericas Casino Complaints

See all complaints for this casino

Withdrawal not processed after almost 4 weeks 407 euros

Approximately four weeks ago, I initiated a withdrawal request of 407€ after having already completed all required verifications previously and meeting wagering requirements.

Despite having had successful withdrawals in the past, this current withdrawal has been stuck "In Progress" for almost 4 weeks now. I have already contacted them about this multiple times with each time the answer only pointing to the finance department and telling me that the withdrawal will be processed soon which it has not.

Resolved

€407

Casino does not pay out since October 7th

Hello

I have played at LasAmericas with a bonus and was lucky to have a win, I have completely fulfilled the turnover requirements but unfortunately, I am already waiting over 2 weeks for a payout.

I have kept to all AgBs I have paid out after my winnings a part and played a little further after a while I have requested a second withdrawal as can be seen on my screenshots. I have several times in the chat politely reported unfortunately I am always put off it is just busy, and they will forward it to speed it up .... Unfortunately, nothing happens.

With kind regards

Resolved

€575

3 pending withdrawals

Hello,

I have a problem with LasAmericas Casino receiving my withdrawals. I have three pending withdrawals, two from 16.08 and one from 19.08. The amounts are 2000, 1500, and 475 euros. Terms and regulations informed about 48 hours to process. The information from live support is " please wait, should be processed today or tomorrow ", etc.

Before this I received two withdrawals from Las Americas after 3 and 5 days. Since current withdrawals, my cooperation with Las Americas has been quite good.

My login: < username removed >

Resolved

€3,975

Account not confirmed yet

Hello, thanks for your help

I have been registered on this casino for months after many deposits I managed to make a win I sent the documents for verification it has been almost 15 days and my account is still not confirmed.

I contacted the chat several times but they say always the same thing my account is being verified.

My amount is 700 euros.

Thanks for your support

Resolved

€700

Payment delay 1300usd

On February 24, I passed verification, about which the casino sent me an email that the withdrawal will be processed within 24-48 hours. However, it has been 6 days ng, and none of my 3x withdrawals has been processed. I withdraw to the tron cryptocurrency. Please help me. They say to my chat requests every day to expect approval, but nothing happens.

Resolved

$966

Failure to comply with the regulations regarding withdrawals

I found this casino on AskGamblers website. The rating was quite good when I register. The casino has nice games and I was able to win quite a sum.

The main problem is that they do not abide by the rules of withdrawals. In their terms, it's written that a player can withdraw 1000e a day using BTC while the system allows you to make transactions of 500e max. So regarding their rules, they should send 2 transactions a day total (1000e), but they send one (500e) NOT EACH DAY!! Last week instead of getting 5 withdrawals I got just 3.

This week again 21.02 they didn't send a withdrawal. All I want is to follow their own rulers and send 1 transfer a day.

Resolved

€6,000