Casino does not pay out since October 7th

Dear AskGamblers Support Team,

I am reaching out to bring to your attention an issue with Las Americas Casino. On January 17, 2024, I initiated a withdrawal request for €718.72. Despite my efforts to contact their customer support, there has been no resolution or communication regarding the status of my withdrawal.

I kindly request your assistance in investigating the matter and ensuring a swift resolution with Las Americas Casino.

Details:

Casino: Las Americas Casino

Withdrawal Amount: €718.72

Request Date: January 17, 2024

I appreciate your prompt attention to this matter and anticipate updates on the progress of your investigation.

Approximately four weeks ago, I initiated a withdrawal request of 407€ after having already completed all required verifications previously and meeting wagering requirements.

Despite having had successful withdrawals in the past, this current withdrawal has been stuck "In Progress" for almost 4 weeks now. I have already contacted them about this multiple times with each time the answer only pointing to the finance department and telling me that the withdrawal will be processed soon which it has not.

Hello,

I have a problem with LasAmericas Casino receiving my withdrawals. I have three pending withdrawals, two from 16.08 and one from 19.08. The amounts are 2000, 1500, and 475 euros. Terms and regulations informed about 48 hours to process. The information from live support is " please wait, should be processed today or tomorrow ", etc.

Before this I received two withdrawals from Las Americas after 3 and 5 days. Since current withdrawals, my cooperation with Las Americas has been quite good.

My login: < username removed >

Hello, thanks for your help

I have been registered on this casino for months after many deposits I managed to make a win I sent the documents for verification it has been almost 15 days and my account is still not confirmed.

I contacted the chat several times but they say always the same thing my account is being verified.

My amount is 700 euros.

Thanks for your support

On February 24, I passed verification, about which the casino sent me an email that the withdrawal will be processed within 24-48 hours. However, it has been 6 days ng, and none of my 3x withdrawals has been processed. I withdraw to the tron cryptocurrency. Please help me. They say to my chat requests every day to expect approval, but nothing happens.

I found this casino on AskGamblers website. The rating was quite good when I register. The casino has nice games and I was able to win quite a sum.

The main problem is that they do not abide by the rules of withdrawals. In their terms, it's written that a player can withdraw 1000e a day using BTC while the system allows you to make transactions of 500e max. So regarding their rules, they should send 2 transactions a day total (1000e), but they send one (500e) NOT EACH DAY!! Last week instead of getting 5 withdrawals I got just 3.

This week again 21.02 they didn't send a withdrawal. All I want is to follow their own rulers and send 1 transfer a day.