Lapalingo Casino - Not honoring their own terms after banning my country

Dear LEOTT,

We understand your disappointment, but please note that due to licensing regulations we are no longer able to provide our services in Portugal. Moreover, we have refunded your deposit, as the bonus was not fully wagered yet.

We apologize for any inconvenience caused.

Best regards,
Lapalingo Team

Dear @LeoTT,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Lapalingo says that due to licencing requirements they can no longer continue operations in Portugal. That is no excuse for rescinding their written agreement with the player. If I had 30 days according to their written terms to complete the wagering for my bonus win then they have made a commitment to me and other players that they must comply with. The fact that they stop operating in a country is no excuse to breach their own terms with their customers. If Lapalingo is unable to allow me to finish the wagering due to regulations, then that should not be my problem. They should allow me to keep my winnings. I risked my money and could have easily lost. If I had done would they also refund me the deposit amount? Clearly they would not.

If Lapalingo was going to pull out of a country and not be able to honor their 30 day period then they should either change their terms to reflect this or withdraw the offer. They have not done any of this. To make things worse they did not even provide any warning that they were leaving. So I ask that they show good faith and pay me my winnings that I risked my deposit for.

Dear LEOTT,

Can you please email me on g.witu­cki­@ra­bbi­t-e­nte­rta­inm­ent.com with your player account details so we can discuss this further and find solution.

I look forward to hearing from you.

Best regards,

I just emailed my details earlier today and am waiting to hear back. Thanks.

Dear Lapalingo Casino,

Please let us know if there's some update regarding this case.

Hello,

We have sent an email to LEOTT few days ago and we are waiting for reply.

Best regards,
Lapalingo Team

Dear @LeoTT,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Just to update that I replied to Lapalingo and and will update as soon as I have an answer from them.

Dear AskGamblers,

Just a quick update. We are in communication with the player and case should be solve soon.

Best regards,
Lapalingo Team

Just to update that Lapalingo has now paid me my winnings. Their support was very helpful throughout the process and treated me fairly after hearing my side.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.